MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3183 results found
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Please give us a free mulligan for "silly" events
This week's MWM is Golden Pack sealed, which is described by Arena as a "silly" format. Please give us a free mulligan for these casual formats. Brawl has a free mulligan, and this format is even more casual than Brawl! I witnessed multiple games in this MWM where one player just had to scoop because of not enough lands.
2 votes -
3440x1440 Bug fix
Fix the 3440x1440 bug - each time i press full screen and change a menu or start a game it refreshes back to 2560x1440. Its really annoying for all the ultra widescreen players. it is a simple code fix as it works when i press full screen.
4 votes -
Bugged Out
I've had another similar bug happen - this time when my opponent attacked I tried to cast a Giantfall targeting Pummeler for Hire and it wouldnt let me select that target or any other target.
Next turn, for science I tried to target the pummeler for hire again with giantfall and it bugged out not letting me select it as a target or do anything else.
In all of these bugs I have targeted a pummeler for hire.
2 votes -
Taster of Wares unable to cast Unexpected Assistance with convoke
I played Taster of Wares and my opponent exiled Unexpected Assistance. Before taking any other game actions, it appeared as though I could cast the Unexpected Assistance. However, after playing another creature, and attempting to convoke the Unexpected Assistance, I was unable to. I had 4 creatures untapped and 1 mana available. Although the Unexpected Assistance didn't highlight, I tried to manually cast it... after tapping 3 creatures, it asked me to pay 2 more... but after tapping my fourth creature, it still asked me to pay 2 more.
1 vote -
Game crash
My game crashed at the end of game two of a match as I was attacking for lethal. I did not get credit for winning, nor did I get credit for winning game one or gain progress on my quests. It was very frustrating to not get credit for a long match. I would appreciate my account being compensated accordingly.
2 votes -
Unholy Annex
Opponent had no demons in play, but continued to gain life and drain my life at the end of each of their turns. They had unlocked the second half but I had countered the effect with detect intrusion.
2 votes -
No support
You don’t support your product, not very good for your product. If you had a competitor you would lose a lot of business. Try a little support!
3 votes -
timeout extensions are being given out when they shouldn't be
Example: My opponent spent along time on their turn three and burned almost their entire timer. After finally passing the turn to me, they were awarded a time extension. Time extensions are only supposed to be awarded to a player when the complete three full turns without seeing the "rope". I tried to submit a log file but I get a "Sorry, we couldn't submit your request" error when it's attached.
1 vote -
improvise
System does not recognize the ability to tap a food for improvise, then sacrifice it using Gilded Goose for mana. The autotapper gives the message, "Action cannot be completed due to unpayable cost." and the goose cannot be clicked while casting the spell.
1 vote -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in a later set. This leaves a sour taste in my mouth.
Doing some basic research on Scryfall: a player could identify cards that are likely going to be rarity shifted and choose to not craft until the rare, uncommon or common version is made available on the client. As a way to micromanage their economics.
Currently I have identified at least 65 cards that were released at a higher rarity and now have a lower craftable rarity; at least 65 unique card names (28 mythics, 12 rares, and 25 uncommons that have been down shifted at least one more rarities).
This is from checking WOT, MUL, BRR, STA, OTP, and SPG sets. I may check other targeted places to identity additional cards that have been shifted.
A refund policy for players as follows is HIGHLY recommended (to at least refund wild cards) (either refund plan is required to enact):
1) per account, based on the number of copies at these higher rarity to be refunded (this statistic appears to be tracked)
2) give all players a blanket refund (if a mythic is down shifted, give 4 mythics to all users. True of rare, and uncommon rarities as well)I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
Ashling rekindled
Ashling rekindled's affect triggered while I had a flamebraider active unsick in play but skipped over without allowing me to pay the cost.
2 votes -
Bug: Edits to deck weren't there on starting next match in sealed event
In the Arena Direct Lorwyn Ecliped play booster box sealed event, I made a change to my deck after the second game, swapping out Glen Elendra's Answer for a Gallant Fowlknight. I clicked done and went into my next match, but I noticed these strange things about the next match:
- It had a different background and different music to the normal Lorwyn Eclipsed match arena
- My deck changes hadn't been applied, so I was stuck in that match with the old version of my deck (which I noticed immediately because the Glen Elendra's Answer that I'd subbed out was in my starting hand)
Given how much this event costs to enter, it's worrying to see bugs like this that could easily cause game losses. Please let me know if I can provide any more information!
Thanks
In the Arena Direct Lorwyn Ecliped play booster box sealed event, I made a change to my deck after the second game, swapping out Glen Elendra's Answer for a Gallant Fowlknight. I clicked done and went into my next match, but I noticed these strange things about the next match:
- It had a different background and different music to the normal Lorwyn Eclipsed match arena
- My deck changes hadn't been applied, so I was stuck in that match with the old version of my deck (which I noticed immediately because the Glen Elendra's Answer that I'd subbed out was in…
2 votes -
MASTERY card grab loss
when spending ORBS i chose cards, 3 times now and they are not being added to my colection. . assumed they would be NEW CARDS as sson as i opened the edit, but nothing even after searching.
1 vote -
FIX YOUR FKING GAME
HOW CAN SOMEONE DRAW WITH TRAPFINDER AND NARSET? Are ya'll smoking ***** or is there no balancing happening in Arena? HOW THE FK is he drawing cards with a literally card saying they cannot draw more than one card on their turn, IT IS THEIR FKING TURN.....
1 vote -
How about we fix the forum
Why is this where we are sent when we have an issue just for it to be ignored? The full screen bug has bothered the community for TWO YEARS and nothing has been done about it. Every time you do an update Sparky comes back and annoys everyone and again we get sent here, where no solution is given and its never actually fixed. So how about we fix the forum so you all might actually fix the issues we have instead of ignoring them.
3 votes -
Product suggestion
After the update. There is no longer an option to change the format of an existing deck.
Example, I want to change the existing deck from "Brawl" to "standard" and make some changes.
Last time, there is a drop down menu which will show all formats, now its blocked and unclickable.
Please check and debug. Thank you.
3 votes -
always on the draw
Every time I create a deck very quickly, the game "understands" that my deck is always very strong when I start playing and starts putting me on the draw. Yesterday I played almost 50 games during the day/night to test this. Only 10 games started the game. This should be balanced. Another thing: it's always the same decks against me. After the game "understands" which decks have cards that hinder my strategy, it starts putting them against me. This harms the experience. I had already created a post with evidence of this in the past, but it mysteriously disappeared from the forum.
Every time I create a deck very quickly, the game "understands" that my deck is always very strong when I start playing and starts putting me on the draw. Yesterday I played almost 50 games during the day/night to test this. Only 10 games started the game. This should be balanced. Another thing: it's always the same decks against me. After the game "understands" which decks have cards that hinder my strategy, it starts putting them against me. This harms the experience. I had already created a post with evidence of this in the past, but it mysteriously…
1 vote -
Pauper permanent queue, with best of 3 sideboarding games, please
please, let us have more ways to enjoy the game and not only on some events but permanent, the gameplay of pauper or historic pauper is different and would only make mtg arena more rich if we could play it with an official queue
3 votes -
Matchmaking
The matchmaking has got to get better somehow. I am not the type of person to build my own decks because I don't have that kind of time. I'm so tired of getting put against players that have competitive level decks. It's incredibly frustrating. There needs to be some kind of ban on casual play. What I mean is don't allow these ridiculously powerful decks be allowed in casual style play. I just wanna play some MTG and have fun but the way some of these decks are built it makes me not even wanna play arena when I can only win like 1 out 10. I understand in ranked it should be fair to play whatever but not on the casual side. I mean I played against someone the other day that seemed to have no creatures what so ever and he just kept playing creature destruction. I figured after all that he would play that obnoxious card that brings back all creatures from the graveyard but nope he just quit after destroying at least 15-20 creatures. Maybe that isn't a good example but point is there needs to be like a casual player style that allows for simple decks that don't make you wanna rip your hair out. I got put against mono blue mill deck at least 3X in a row. It's not fun. It got to the point that I would quit if they played a card that had mill as a landfall. There has to be a better way to do matchmaking. Separate it out somehow or run an algorithm that pairs you up with equal power levels. Please make it better. I just wanna be able to play, have fun, and at least have like a 50/50 shot of winning.
The matchmaking has got to get better somehow. I am not the type of person to build my own decks because I don't have that kind of time. I'm so tired of getting put against players that have competitive level decks. It's incredibly frustrating. There needs to be some kind of ban on casual play. What I mean is don't allow these ridiculously powerful decks be allowed in casual style play. I just wanna play some MTG and have fun but the way some of these decks are built it makes me not even wanna play…
2 votes -
PERFECT SPELL NO CARDS
Got to love how the guy always seems to have the perfect spell as his last card in his hand. That wins him the game. You know he can't just have some other spell that doesn't kill my f****** creature. That's protecting me from dying now. Of course he's got the absolute perfect spell to kill my guy so he can win the game. No problem and it happens like 75% of the **** games this is happening. One turn away from changing the tide of the game and the guy has a perfect spell to stop that from happening. Where are my perfect cards? How come I can't replicate whatever the **** the opponent is doing? It gets the same f****** four cards every f****** game and I can't f****** get four f****** lands for f*** sakes. It's absolutely ridiculous. I don't know what the f*** is wrong with the shuffling. I don't know what the *'s going on but it's obviously f*** rigged which makes it kind of f****** pointless to play at all. I mean if you spend your money on this game you're f****** they took you man they took you f****** good cuz they just force you to f****** lose man absolute f****** joke
Got to love how the guy always seems to have the perfect spell as his last card in his hand. That wins him the game. You know he can't just have some other spell that doesn't kill my f****** creature. That's protecting me from dying now. Of course he's got the absolute perfect spell to kill my guy so he can win the game. No problem and it happens like 75% of the **** games this is happening. One turn away from changing the tide of the game and the guy has a perfect spell to stop that from happening.…
3 votes
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