MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3915 results found
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Mobilized freezes my mobile game
The game freezes everytime my mobilized creatures are sacrificed. If I do the repair, it fixes it for the game but the time laps makes me loose the game. I am not even able to concede because of the frozen game.
14 votes -
frequent crashes during battle
on android, since the last update card graphics freeze during battle, while the background animations remain active, as do the timeout animations. the screen stops responding to user input in some cases, but allows you to open the men and concede in others. this happens in over 50 percent of matches
13 votes -
Daily wins and ranking not working
The daily wins don't seem to count, they don't progress anything. I've won at least four games now, my rank did not change and I received no credit towards daily or weekly wins.
13 votes -
All cards are black during drafting
During premium draft just now I was drafting and all cards were black. Loging out and loging back in during the draft did not solve the issue. I would like a refund for the gems spent on the draft.
16 votes -
All my companions are missing
All my companions are missing when I try to access them through the appearance customization screen in deckbuilding. I have ran in-game fixes and reinstalled twice. Please help!
19 votes -
bug: client refusing to begin games
5 games in a row the MTGA client refuses to allow me or my opponent to begin the game. Player.log attached.
20 votes -
Game doesn't start
After deciding first player, match doesn't start. Timer continues but never ends.
21 votes -
Game freezing
Since a few days, I often experience Arena freezing mid-game (Android Phone). This happens once every 3-5 matches at random times. Usually I manahe to restart the game in time to rejoin the match, but just now it did not work and I was awarded a loss. This is quite frustrating as it was in a premier draft event that I paid for.
15 votes -
Keep freezing after casting spell or someone counters spell
This has happend 5 times today where when i play a sorcery or an instant itll freeze not letting anything happen. Itll used the timer and still not do anything. I try resetting the game itll load the game back up and itll still be at the same point not being able to do anything.after each time it does this it reset my progress bar back to one as if i havent won any games for that tier. Idk if you guys are able rewatch my games because i dont have screenshot of it.
15 votes -
Game becomes comoletely unresponsive
Game doesn't let me interact after combat and after certain triggers. I haven't lost internet connection but there's nothing I can do but watch my timer go down. I've waited when this has happened twice now and the game doesn't respond whatsoever. Running on Android and it's only happened since the most recent update. Fix plz
12 votes -
Map Bug
Playing on mobile. When I use map token screen for discarding or keeping top card doesn't pop up, or cancel button etc, I can do nothing and I lose the game due to timeout.
11 votes -
Don & Raph, Mad Science
Don & Raph, Mad Science
This card isn't recognizing and applying affinity for artifacts and will skip your phases.13 votes -
Winter Sale 5 Full Art Lands not appearing
I was looking at the winter sale bundles available and when I realized it was a twelve days of christmas thing, i wanted to look at what each day's sale was. I purchased the ones for days 2 and 3, then I could see what was for days 1, 4, 6, and 7 (current day). However I can't see 5, which I looked up was 5 full art lands. I thought maybe I purchased it and somehow forgot, but cannot find them when I look at the card appearances I have. I saw on Reddit that many other players have not purchased this bundle and also cannot see it in the store.
I was looking at the winter sale bundles available and when I realized it was a twelve days of christmas thing, i wanted to look at what each day's sale was. I purchased the ones for days 2 and 3, then I could see what was for days 1, 4, 6, and 7 (current day). However I can't see 5, which I looked up was 5 full art lands. I thought maybe I purchased it and somehow forgot, but cannot find them when I look at the card appearances I have. I saw on Reddit that many other players have…
14 votes -
Unable to login
The game keeps failing to authenticate my account by way of time out.
11 votes -
Unable to Login (Timeout)
I have this seemingly old bug some ppl experienced before. Is there a clear path i could not find in all the posts how to fix this issue? Cant login since a few hours.
11 votes -
Freezing Gameplay
Game simply freezes during game. I've played for over a year online and no huge issues. Last week games began freezing. Always when I activate a map token, but sometimes after attacking, sometimes I can't click to pass on a move made by opponent, and so many other scenarios. Then the timer runs out despite me clicking to move on or choose blockers, or anything. I can see my opponents sending messages. The app keeps sending me requests to take action, despite clicking to take action to no avail. I have submitted logs and requested to repair files probably 100 times in the last 10 days or so when it began. It reboots and my next gameplay results in freezing during the game 95% of the time.
Game simply freezes during game. I've played for over a year online and no huge issues. Last week games began freezing. Always when I activate a map token, but sometimes after attacking, sometimes I can't click to pass on a move made by opponent, and so many other scenarios. Then the timer runs out despite me clicking to move on or choose blockers, or anything. I can see my opponents sending messages. The app keeps sending me requests to take action, despite clicking to take action to no avail. I have submitted logs and requested to repair files probably 100…
13 votes -
Games freezing
my matches keep freezing after deciding to keep the hand. Neither me nor my opponent get to play the first move, the timer runs out and then the client freezes or crashes
21 votes -
Mastery pass wrong packs
I was supposed to get 3 Lorowyn packs when I reach mastery Level 4 but it gave me 3 Edge of Eternity packs instead. Please Help.
16 votes -
Rigged Arena
What’s happening in Arena makes no sense at all. I only play Draft mode, and after several days of winning streaks and solid victories—building practically the same decks—suddenly I’M ONLY DRAWING LANDS. And I’m not talking about a single game; I’m talking about at least 10–15 games. And this has been happening to me for the 3–4 years I’ve been playing Arena. It’s very obvious what you’re doing—it’s not even that the opponent has a good deck; it’s that the draw algorithm automatically screws you over when you’re on a winning streak. Please, don’t ruin such a beautiful and legendary game in the history of TCGs just to make a little more money.
What’s happening in Arena makes no sense at all. I only play Draft mode, and after several days of winning streaks and solid victories—building practically the same decks—suddenly I’M ONLY DRAWING LANDS. And I’m not talking about a single game; I’m talking about at least 10–15 games. And this has been happening to me for the 3–4 years I’ve been playing Arena. It’s very obvious what you’re doing—it’s not even that the opponent has a good deck; it’s that the draw algorithm automatically screws you over when you’re on a winning streak. Please, don’t ruin such a beautiful and legendary…
8 votes -
Daily quest doesn't light up and my wins doesn't count too
Being playing a couple of games I noticed my wins don't count trying to make it to 15 wins for the daily wins. Got stuck at 14, then the reset came played no counts still for both the wins and daily quest casts.
13 votes
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