MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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4022 results found
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Ogre Slumlord not triggering
Ogre Slumlord gives the player the choice to make a 1/1 rat token whenever a non-token creature dies (assuming Ogre Slumlord remains on the battlefield when the trigger is resolved). When playing on Android, this ability never triggers and does not allow the player the option to create these tokens. In this specific instance, the deck in question was a "Vren, the Relentless" commander deck and the creatures killed were destroyed (not exiled) by instant and sorcery cards.
2 votes -
Unable to challenge with a companion
I am unable to play games against friends during challenge matches with a companion in the companion zone. It gets stuck on the loading screen. I do friendly challenges a lot and this is something that’s happened in this specific situation for the last 2 weeks at least
3 votes -
Card won't work on Mobile
While on MTG Arena through mobile the card Consumed by Greed won't work. Everytime I attempt to cast it I get the option to gift a card or not, but once the selection is made it returns to my hand as if I hadn't tried casting the card at all.
1 vote -
Very sure the cards are not random
I'm very sure the cards are not random from the top of the pile. I have 31 lands out of 75 cards. I should not be getting 11 lands out of the first 15 draws. This has happened a couple times. And the chances of that happening are about 1 in 250, I've done the math. As a software engineer and an investor in Hasbro, I'm very skeptical of how the programming is done for these fully automated digital cards to be determined, there's an algorithm I'm sure. And if there is, so be it. But, I want to understand as an investor what the psychological idea is behind it because I'm sure players are more tempted to change their deck or buy more cards.
I'm very sure the cards are not random from the top of the pile. I have 31 lands out of 75 cards. I should not be getting 11 lands out of the first 15 draws. This has happened a couple times. And the chances of that happening are about 1 in 250, I've done the math. As a software engineer and an investor in Hasbro, I'm very skeptical of how the programming is done for these fully automated digital cards to be determined, there's an algorithm I'm sure. And if there is, so be it. But, I want to understand…
2 votes -
spell discounted by hinata does not give priority
on the last duel i have hinata, dawn crowned on the field (Spells you cast cost {1} less to cast for each target.), and 4 valid targets for Paradoxical Outcome ({3}{U} Instant Return any number of target nonland, nontoken permanents you control to their owners’ hands. Draw a card for each card returned to your hand this way.) This should be allowed me to cast Paradoxial Outcome, however i did not get any trigger response after either me or my opponent do something. It was working fine ages ago.
1 vote -
Daretti Bug with Nexus of Becoming
I had brought Daretti out with Nexus of Becoming, but he didn't trigger. Also did not trigger when attacking in the next turn. I do not recall seeing any creatures or active effects that would have stopped him from triggering
1 vote -
Moonshadow
Moonshadow ability boes not trigger when sacrificing a treasure token
1 vote -
Can't buy gems.
I cant finish to purchase gems with paypal.
i enter my email, then my password, and get a blank screen in the payment interface. see the screenshot2 votes -
Deck Builder/Editor
Version: 2026.55.10.11072.1228610
Platform: Windows(Steam) and Mobile(Android)When going to edit an existing deck, you cannot change the minion associated it with, nor can you change the format. The minions simply do not populate, while the format seems to be hidden behind the deck stats and does not allow you to either click or scroll through them. The minions should populate and allow you to select a new option. The format selector should dropdown in front of the stats and allow you to change it after the deck has been created.
3 votes -
mastery pass
I did not receive the correct mastery pass rewards for Lorwyn Eclipsed Mastery Pass. I got the wrong 3 packs for the 4th level, I received a different standard pack and not the Lorwyn packs that are advertised, and I only got 1 mythic card for the 8th level, despite it advertising that I should have gotten 3.
4 votes -
Tedious monocolor matchmaking in Hitoric Play
Last two months matchmaking in Historic Play is absolute pain. 90% of decks I am matched against are mono. I myself am iusing a wide variety of dual colored decks.
2 votes -
Token destruction bug still present
The token destruction bug that locks you out of moving is still present. Wizards will upload new shop items, new limited time events, new accessories, all while the game still isn’t playable. I’m now seeing decks constructed specifically with the purpose of setting you up with tokens and then popping them so you’re locked out of moving and forced to close the app and reboot it, loosing the game. This is not longer just an inconvenience, this now now effecting competitive ranking. I’ve been playing arena for about half a year now. This will be the first battlepass I don’t buy, why am I going to spend money when the game not only doesn’t work but the devs won’t even do so much as acknowledge the issue when you can find 100’s of reports on it over the past week. It’s greedy and pathetic. And frankly, I’m about to make a deck to exploit the issue too and cheese myself into ranking high enough for tournament entry. Maybe then they’ll do something about it.
The token destruction bug that locks you out of moving is still present. Wizards will upload new shop items, new limited time events, new accessories, all while the game still isn’t playable. I’m now seeing decks constructed specifically with the purpose of setting you up with tokens and then popping them so you’re locked out of moving and forced to close the app and reboot it, loosing the game. This is not longer just an inconvenience, this now now effecting competitive ranking. I’ve been playing arena for about half a year now. This will be the first battlepass I don’t…
3 votes -
Crashes every game when casting spells
I use an iPad mostly for this game but just for troubleshooting I tried to play on my android galaxy 23 ultra and it wouldn’t even load up. It is just crashing immediately and goes back to my Home Screen where the app icon is. On the iPad I have tried repairing the game files and uninstalling it and clearing the cache but nothing works. As soon as the tmnt arrived I never worked properly. This app became trash. I have been playing since 1994 and I enjoy the game so please help me fix this.
3 votes -
After TMNT update game is crashing all the time
After the update preparing for TMNT last week the game is unplayable on iOS. It runs fine on PC. At first I thought it was just when I sacrificed tokens or creatures but it’s happening all the time. If I have to sac anything it crashes. If my opponent sacs something it crashes. Now it seems like if the stack is more than a couple spells it crashes. I normally play 3-6 games a day and now I can’t play at all. My rating has gone down significantly.
2 votes -
Vampire Gourmand
When attacking with Vampire Gourmand and sacrificing a creature, it does not draw the card and the timer starts and I cannot proceed. It happens when I'm playing on my Samsung Galaxy Tab8.
2 votes -
Onn 10.1. using wifi hotspot. Game crashes randomly when card effect animation triggers... I have toggled every combination of gameplay oce.
Game keeps randomly crashing on Onn 10.1 when card animation is triggered. Tried every combination of gameplay options. Uninstalling, reinstalling, clearing cache and storage multiple times in multiple combinations. All cards freeze in game and when it try to concede in options options symbol disappears and game stays frozen.
3 votes -
white stripe on the top of display
After some Bo3 matches, this one bar appears at the top of the display and it won't go away until I restart the game. This is been happening for years and years and years and years and years and years. I see several, several, several, several posts about it.............................................................and nothing. You make sure to kick out a set every 3 weeks though huh? Not enough money in fixing your game, I guess.......................................................................................................... I'm not uploading a photo, because the 1,000,000 other reports on this matter include one. Thanks!
2 votes -
Toph, The First Metalbender and Imprisoned in the moon interation
When enchanting Toph, The First Metalbender with Imprisoned in the moon it does not remove her abilities. All artifacts are still lands.
1 vote -
Won't update (and won't load) on IPv6
Magic: Arena won't connect to the update server (and therefore won't run) while IPv6 is activated.
Load screen terminates at "Retrieving asset manifest" with a connection error.
Turning off IPv6 in Windows Networking settings resolves the issue, starts as normal.
- Right click network icon in task bar
- Network and Internet settings
- Advanced network settings
- Click on down arrow at right side of network adapter
- Click Edit on More adapter options
- Click to deselect Internet Protocol Version 6 (TCP/IPv6)
- Click OK
- Restart Arena -> works as expected
2 votes -
Daily quests not loading or visible
My daily request have been loading for days and none have appeared for me to do. It constantly resets, but I never get the option to do a daily request. It just tells me loading loading loading.
1 vote
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