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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10932 results found

  1. Crashing after update

    This morning - September 13 - I started Arena and it apparently reinstalled itself (9GB download).
    After that I succesfully completed a match on the ladder, but it seemed very laggy. During the second game it crashed twice (see pic. 1, everything just froze). I tried to restart it, but it crushed directly on the home page (see pic. 2).

    22 votes
    How important is this to you?
  2. Game crashing when clicking to refresh rewards after update

    The game is continually crashing when clicking to refresh rewards after installing the latest update. It has crashed 5 times in a row and continues to crash even after rebooting the PC. Will be attempting a full uninstall and reinstall of the game but it is in an unusable state after the update.

    17 votes
    7 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  3. Emrakul + Heist Not working

    I controlled my opponent with Emrakul, heisted myself with Grenzo, was prompted to choose a card, was not shown the cards, timed out. :(

    45 votes
    9 comments  ·  Gameplay  ·  Admin →
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  4. Network errors

    Unable to enter the game at all since this afternoon (10/24/24). Please see screenshots. I'm on Android 14, on a Samsung Galaxy S24 Ultra.

    17 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  5. Eerie Ultimatum Doesn't Work

    Eerie Ultimatum is bugged when played with both Mizzix Mastery and Omniscience. Only shows 2 targets not the full graveyard. Causing the deck to become unplayable.

    17 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  6. MTGA.EXE has stopped responding

    "MTGA.EXE has stopped responding" error message occurs when I hover over my quests or enter the store on windows 10 surface pro 3.

    21 votes
    How important is this to you?
  7. Win recorded as loss

    I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.

    53 votes
    4 comments  ·  Events  ·  Admin →
    How important is this to you?
  8. Best of Three Sideboard View Battlefield Bug

    After the recent update when playing a best of three match, after round one when sideboarding you can no longer click on the "View Battlefield" button to view the state of the game before the end of the game.

    Now the only thing you see is a black screen. This is on a Windows 11 PC.

    76 votes
    25 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  9. I didn't receive the level 37 "gems" of the Mastery Pass.

    I didn't receive the level 37 "gems" of the Mastery Pass. Before purchasing the pass I had 1,950 gems, I bought 1,600 and added 3,550, after the purchase I got 150 plus the prize of level 27 I added the total of 550 gems, but when advancing to the current level 37, I did not receive the 400 gems of level 36.

    So it should have a total of 950 gems and not 550.

    I am waiting to be reimbursed.

    18 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?
  10. I experience a freeze leading to a crash whenever I interact with the client

    I am experiencing a freeze which requires the client to be restarted. In attempting to fix this issue, I have attempted a competely clean install (including removal of Registry keys), and I have rebooted my network and my laptop multiple times.

    1. Give us the steps to reproduce the bug

    I experience a freeze when I enter the Quickdraft event area (ie. I can't press the button to pay the gems or gold to enter Quickdraft), and I encounter a similar freeze when I click on my daily quest in the Home screen. The freeze eventually results in the game crashing…

    21 votes
    How important is this to you?
  11. Crashing when I click "play" (windows)

    Playing on Windows (PC). I downloaded the new update today and now the game becomes completely unresponsive every time I click the Play button and I am forced to terminate the program via the task manager. I tried uninstalling and reinstalling but the problem persists

    22 votes
    How important is this to you?
  12. Maestry pass reward no added

    Maestry pass reward no added in my account lvl33 2000gold

    17 votes
    1 comment  ·  Store  ·  Admin →
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  13. lunar convocation

    Lunar convocation is not always giving a 1/1 bat end of turn.

    23 votes
    7 comments  ·  Gameplay  ·  Admin →
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  14. Eluge

    Eluge's ability on a Sea Gate, Reborn doesn't turn it into an Island, so it doesn't get the +1/+1.

    27 votes
    3 comments  ·  Gameplay  ·  Admin →
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  15. Missing cards from the FDN Starter Decks.

    Missing Death Baron because I have 4 from previous set.

    I have looked through my collection. This is the Foundations Death Baron that should have come in the new starter decks but I didn't get one copy since I have 4 death barons from previous sets. Would like a copy of it to put me one step closer to finishing the collection.

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  16. MTGA Freezing then Crashing on Mac (Sonoma 14.6.1) after large 9/12 Update

    Successfully updated via Epic store on 9/12 and ever since Client will open but will subsequently freeze and/or crash before entering a queue.

    Uninstalling and reinstalling has not helped and MacOS is fully updated Sonoma 14.6.1

    17 votes
    How important is this to you?
  17. Still crashing on PC

    Still crashing after most recent update, attempting to access the event screen for any current events causes the game to freeze and crash. Status website says all should be good but is still broken

    22 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  18. Unable to side-board

    Playing on an iPad. Prior to BloomBurrow I was able to side-board. After BloomBurrow I'm unable to add side-board cards but I can remove main-board cards. Traditional Timeless.

    28 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. sideboard

    Deck builder and sideboard won't allow you to add cards to your deck

    29 votes
    How important is this to you?
  20. I stop playing mtg arena till you don't re-equilibrate the mono red power (for ex. banning leyline of resonance)

    Balanced Gameplay was already near impossible versus mono red, adding "leyline of resonance" and "turn inside out" is ruining your game. I stop play it. It was nice to play, now it's only frustrating.
    If you don't consider to do anything, well then consider to have a player less.
    Best Regards.

    16 votes
    How important is this to you?
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