MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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9084 results found
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B&R updated – Failed Refund of Wild Cards and HAS stock chat
Seeing the B&R update from 10 Nov 2025 (-0800 UTC), I noticed I did not get wild cards correctly added to my account (as of end of 10 Nov 2025, still working with support to resolve this issue).
Specifically cards were banned and I was not issued said wild cards to my account; in the correct quantities.
Importantly, there are several cards have been rarity shifted (99% downwards). An example, if you wanted to play with Despark, you could only craft this as a rare from Mystical Archives (STA). Then it was made available as an uncommon (you were never refunded for this).
With some quick spot checking, I noticed 52 cards from at least 6 sets that have this issue. That 17 mythics, 10 rares, and 25 uncommons have been downgraded at least by ONE (1) rarity. In some cases, multiple rarities.
In the worst case, you could have crafted 4 at the highest rarity. Then the card was rereleased at a lower rarity. You have wasted those 4 wild cards (this is far more offensive with mythic and rare wild cards).
The clean thing WotC can do here is just refund all accounts. Say if WotC released a mythic and then rerelease it as a lower rarity, then give people the mythic wild cards. If you downgrade it a second time, refund again. Be generous, so players can be generous back to WotC.
Seeing how WotC mistreat initial critical whales of MTGA, definitely reminds future, would be whales to stay clear. Jeff Hoogland was spending over 1kusd annually with WotC for MTGA, to make content. Jeff no longer plays on MTGA and probably spends more with Second Dinner and Marvel Snap. You should be very familiar with your paying customers and VIP. Understanding Jeff playing Magic and leaving MTGA was a lack of communication and respect. That WotC was not generous and actually quite rude to the fair criticism. Checking NSQ:HAS, your market cap is still measured in the billions (even after the disastrous Magic30). I would think with all of these billions and posting strong quarterly reporting from WotC side of HAS earnings, Hasbro and WotC should reinvest in MTGA than actively fighting players. (Would be paying customers that WotC drives away; and yes I told my friends to not play MTGA cause how awful the economics are.)
Seeing the B&R update from 10 Nov 2025 (-0800 UTC), I noticed I did not get wild cards correctly added to my account (as of end of 10 Nov 2025, still working with support to resolve this issue).
Specifically cards were banned and I was not issued said wild cards to my account; in the correct quantities.
Importantly, there are several cards have been rarity shifted (99% downwards). An example, if you wanted to play with Despark, you could only craft this as a rare from Mystical Archives (STA). Then it was made available as an uncommon (you were never…
2 votes -
Lands, amirite?
I had a friend tell me that arena gives you the option of the most resources out of a pick of two hands when giving you your first seven.
29 lands in deck - 2 land hand
30 lands in deck - 2 land hand
31 lands in deck - 2 land hand
32 lands in deck - 2 land hand
33 lands in deck - 2 land hand
34 lands in deck - 2 land hand
35 lands in deck - 2 land hand
36 lands in deck - 2 land hand
37 lands in deck - 2 land hand
38 lands in deck - 2 land hand
39 lands in deck - 2 land hand
40 lands in deck - 2 land handLands, amirite?
The shuffler is cracked.
I had a friend tell me that arena gives you the option of the most resources out of a pick of two hands when giving you your first seven.
29 lands in deck - 2 land hand
30 lands in deck - 2 land hand
31 lands in deck - 2 land hand
32 lands in deck - 2 land hand
33 lands in deck - 2 land hand
34 lands in deck - 2 land hand
35 lands in deck - 2 land hand
36 lands in deck - 2 land hand
37 lands in deck - 2 land…6 votes -
Set rotation warning for cards that aren’t rotating!
When trying to craft cards from sets like Ixalan and Outlaws of Thunder Junction, I keep getting the pop-up warnings saying cards from these sets will rotate out soon - which is obviously not true for these particular sets. Can you guys please get it together and fix these stupid warnings? It’s very confusing/misleading. You know what sets are actually rotating out, so check your warnings for accuracy before you go live with them.
2 votes -
Game unplayable
Playing under windows ... game isn't loading correctly today. Saw this error on log.... (attached)
[42782] OnSceneLoaded for BattlefieldOTJ
[42783] OnSceneLoaded for DuelScene
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "Companions/OpponentTotemRoot/AccessoryFoxMilaDuelScene(Clone)/DuelSceneTransforms/AccessoryFoxMilaBase/MeshMila"
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "Companions/OpponentTotemRoot/AccessoryFoxMila__DuelScene(Clone)/ClickNearCollider"
[43249] OnSceneUnloaded for PreGameScenePlaying under windows ... game isn't loading correctly today. Saw this error on log.... (attached)
[42782] OnSceneLoaded for BattlefieldOTJ
[42783] OnSceneLoaded for DuelScene
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If you absolutely need to use negative scaling you can use the convex MeshCollider. Scene hierarchy path "Companions/OpponentTotemRoot/AccessoryFoxMilaDuelScene(Clone)/DuelSceneTransforms/AccessoryFoxMilaBase/MeshMila"
[42784] BoxCollider does not support negative scale or size.
The effective box size has been forced positive and is likely to give unexpected collision geometry.
If…2 votes -
Oponente não confirma a mão e não sai da tela de carregamento
O jogo encontra uma partida, porém após eu informar que irei jogar com a mão mostrada, fico aguardando a confirmação do oponente e apesar do tempo da ampulheta esgotar, nada muda.
Já ocorreu o mesmo erro com mais de um adversário e o problema começou a acontecer hoje à tarde. 28/122 votes -
The Black Sun Appa Compainion is busted / affecting match loading. I have logs.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.
[8752] Reference Assets/Core/Art/Meta/Cosmetics/Pets/Images/IconPetTLAArmoredAppa.png named TLAMasteryCompanionLevel3 not cleaned up properly.Is what I get in the logs over and over, matches never get past mulligan.
Posted a request earlier, but then looked at the logs and this is the problem it seems.
1 vote -
gifting spree
Gifting Spree achievement stuck at 1
2 votes -
Cards not showing
My cards stopped showing in game on my PC. I repaired files and redonwloaded the game and still nothing.
2 votes -
Free Mulligan in Omniscience Draft
When you only get 3 cards getting a mulligan down to 2 or even 1 card is pointless continuing. At the very least give 1 free mulligan. It's such a fast game you generally lose after the first turn if you are one card down.
2 votes -
Haste not carried into opponents turn.
Haste, is not being honored on opponents turn. Example. I have creatures can tap for any mana color. They enter with haste on my turn. End of my turn they get summoning sickness animation and can not tap them for mana.
1 vote -
suki, kyoshi captain activated ability doesn't add double strike to attacking warriors until end of turn
suki, kyoshi captain activated ability doesn't add double strike to attacking warriors until end of turn, plz fix
1 vote -
Bug Report
Bug... I think.
Playing on Android via app.
The last match i played resulted in a loss, there were no cards stating a win condition on the field. The opponent was at 19 life while I sat at 21. They had milled alot of their deck, down to 15 cards. Then activated a series of land abilities, the last of which seemingly triggered a win for them... I can only provide a screenshot of the board as it ended.
1 vote -
Game freeze when Sparky chooses damage ordering
I block a creature with two 1 1 tokens. Sparky can't decide on damage distribution.
1 vote -
Death by Vanilla not triggering with Lazotep Behemoth
I had that and Yargle, Glutton of Urborg as the only creatures I cast but no achievement when I won.
4 votes -
The death by Vanilla achivment does not work. I won a game with only a vanilla creature and I did not receive the death by Vanilla
Death by Vanilla does not work. I have now achived it twice, first yesterday and now today after you said the bug was fixet. I did neither get the Class of 93 progress either as I dealt damage with Yargle. If an achivment does not work you have to remove it. Now one assumes it works and wast time playing stupid decks.
5 votes -
Karakas & Overlord of the Balemurk
In the powered cube I lost the game because a bug in my opponents favor. With lethal in a turn I attacked with creature and had Karakas to bounce their Overlord of the Balemurk, but Karakas would not activate/target/recognize Balemurk as a Legendary Creature. I assume bug is Karakas sees it as a legendary enchantment vs legendary enchantment creature.
2 votes -
Hola soporte, he visto las prohibiciones de hoy y habéis canjeado los comodines del formato Standard, pero no los del formato Brawl.
Hola soporte, he visto las prohibiciones de hoy y habéis entregado los comodines del formato Standard, pero no los del formato Brawl y para ser justos, al menos, debería entregarse un comodín por cada carta prohibida en este formato. Ídem con el resto de formatos, aunque creo que no tengo ninguna carta en mi inventario de estos otros formatos si ignoramos las infrecuentes... :--(
2 votes -
Mine Collapse bugged
I encounter the following bug. A had a mine collapse in hand and a mountain in play but the system refused to let me cast it during my opponents turn on their Nissan who shakes the world. Other permeants in play were zuran orb, sentinel of the nameless city, a map token, laelia, the blade reforged and inti.
2 votes -
Invoke despair with shelter by ghost
I played invoke despair against an opponent who had a sheltered by ghosts attached to their creature. Instead of the creature leaving then looking for an enchantment the game chose sheltered by ghost for the enchantment. And I only got to draw one card instead of two.
1 vote -
PayPal challenge isn't working
There is a bug with the confirm you are human screen in PayPal, it doesn't matter wich challenge I try, if I reload or if I submit feedback, it won't advance from that screen.
I'm in the store trying to buy the 3.400 gems pack3 votes
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