MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3333 results found
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I can't buy gems (get a problem with with paypal)
I want to buy some gems, and connect to the paypal window, but after entering my email address and my password, the window stay blank...(white), I don't see the payment page.
7 votes -
Wrong mastery pass packs reward
Master pass level 4 reward says 3 Lorwyn Eclipsed packs, but I got 3 EOE packs instead
14 votes -
Received Incorrect Packs from Mastery Pass
Received 3x Edge of Eternities packs from Lorywn Exclipsed Mastery Pass Level 4 instead of 3 x Lorwyn Exclipsed booster packs
12 votes -
Token destruction freezing game
This has been happening for 3 days now, I’ve seen multiple other reports but there’s been no response whatsoever from wizards so here I am again. Upon any token destruction, the player who should have an opportunity to respond will be locked out of making any moves. The timer will run out while the pass button is nowhere to be found. Additionally cards that theoretically you can respond with are not able to be used, mana is not able to be tapped. I am starting to see decks made to force this token destruction and consequentially a surrender from the opponent. If wizards does not act now, people will begin using these deck compositions to cheese competitive ranking by forcing surrenders through the game crashing. This is not fair and is extremely urgent, and it’s frankly pathetic that wizards is continuing to release limited time events and shop items all while this extremely impactful bug is ignored. Why shouldn’t I go build a deck to exploit this bug too to climb comp if they’re not going to fix it?
This has been happening for 3 days now, I’ve seen multiple other reports but there’s been no response whatsoever from wizards so here I am again. Upon any token destruction, the player who should have an opportunity to respond will be locked out of making any moves. The timer will run out while the pass button is nowhere to be found. Additionally cards that theoretically you can respond with are not able to be used, mana is not able to be tapped. I am starting to see decks made to force this token destruction and consequentially a surrender from…
11 votes -
Game hangs on mobilize end step trigger
When the mobilize sacrifice triggers at the end step the game hangs showing my stadium headliner card. I have to restart the client to continue playing. This has been happening since the client update before the teenage mutant ninja turtles set release
10 votes -
Game stuck in waiting for spell/phase resolution
Playing on android version 2026.57.0.5694.1241037
This has happened to me twice now, in under an hour no less, and this never happened until this update. There seems to be no specific trigger either. The first time it happened I was in a much, just about to win, but instead the game froze/crashed and I was stuck waiting for my equip effect to resolve and attach to the creature that would have won me the match. The second time it happened I was playing with a friend. He's a streamer and I could see the bug only affected me. It was my turn, combat had just finished, but on my side, it never transitioned to my second main phase. I was stuck in post dmg combat phase. The timer eventually popped up, but instead of forcing me to concede, it just disappeared, and I was stuck on this screen (see attachment) until I force closed the app/game. Note that my options button is missing
Playing on android version 2026.57.0.5694.1241037
This has happened to me twice now, in under an hour no less, and this never happened until this update. There seems to be no specific trigger either. The first time it happened I was in a much, just about to win, but instead the game froze/crashed and I was stuck waiting for my equip effect to resolve and attach to the creature that would have won me the match. The second time it happened I was playing with a friend. He's a streamer and I could see the bug only affected me. It was…
7 votes -
Unable to Login Authentication failed Timeout
Since this morning I've been having trouble logging into the game, getting an 'unable to login: authentication failed for ' error.
Last night everything was working great! I've tried reinstalling it several times, trying to log in on my phone, checking the files, trying to log in on a different pc and about every random comment that’s seems to work for other people on threads that have had this problem but nothing has worked for me. My computer hasn’t had any windows updates or changes.
7 votes -
Can't log in authentication failed
Game keeps saying that servers aren't responding authentication failed 3/27/26 on android. Cleared data, restarted phone, and uninstalled and reinstalled. Restarting after each action.
8 votes -
System failing to authenticate my account or connect to the server so I can play
I played last night and when I woke up this morning it was buggy and not allowing me to enter the game so I closed the game and verified it and now it's not able to authenticate my account at all.
8 votes -
Game is freezing often in the middle of matches
After the the newest update on Feb. 24, 2026, the game is freezing in the middle of matches. This is happening in at least 1 out of every 3 matches I play. Lucky for me, I haven't payed for entry to an event or I'd be livid that this happened and gave me a lose. Sadly for Hasbro, this means I have no intention of spending money on entry until this issues is clearly fixed.
9 votes -
Fullscreen setting doesn't stick
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show it is enabled for fullscreen even though it had already reverted to windowed mode. This wasn't an issue last I played this game.
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show…
6 votes -
Can't join the game
Hello, can't join the game neither on pc or android. The game tries to launch but I have this message : authentification failed. (see first screenshot) and If I try to reconnect I have 3 choices with no text (see second screenshot). I tried to desintall / reinstall on my phone with no success. Can you help, please ? Thanks in advance
6 votes -
Daily wins and ranking not working
I've won 3-4 games now, no rank change, no credit for daily/weekly wins. Also your website crashes when I try to add a log (Google Chrome and Firefox).
9 votes -
mission is not progressing
so my mission says to do white or blue spells and im using a white and blue deck and everytime i do a spell its not progressing also when i win the game i cant even get the first reward of the day the 200 coins i dont know how to fix this
9 votes -
Collection Disappeared
The Mirage-version illustrations of "Enlightened Tutor" and "Mystical Tutor" have disappeared from my collection, and my deck is now marked as invalid.
A similar issue previously occurred with "Force of Negation," and "Entomb," but that appears to have been resolved.
Could you please investigate this issue?
8 votes -
When playing in a challenge, the deck image is displayed
auto transration
The UI specifications for direct matches have changed, but when you play in a challenge, your deck image will be displayed.
This is fine if it's just casual play, but it's problematic to have it displayed in competitive events as well.
This is because it shows your key cards and the cards you've put in, giving your opponent some room to guess your deck.
In real card games, the only information your opponent knows is the sleeves and the number of cards in your deck (excluding generals and companions).
Furthermore, the deck image used on the Arena screen should be free to be an auto-selected one, your own partner, or whatever.
Changing this to a completely unrelated card or using a distinctive card to camouflage it is not an appropriate way to enjoy the game.
Players should not be competing over elements other than the actual gameplay.I think the deck image should be changed to include options other than cards, or to more inoffensive, casual information such as sleeves.
直接対戦するUI仕様が変わりましたが、その際チャレンジで対戦するとデッキイメージが表示されてしまいます。
これはカジュアルプレイだけならまだしも、競技イベントでも表示されることは問題があります。
キーカード、投入しているカードが表示されてしまい、ある程度相手にデッキを推測する余地を与えてしまうためです。
現実のカードゲームで、対戦相手に知られる情報はスリーブとデッキ枚数程度です。（ジェネラルやコンパニオンを除いて）
またアリーナの画面上で使うデッキイメージは自動選択だったり、自分のパートナーだったり、自由であるべきです。
これを全く関係ないカードに変えたり、カモフラージュするために特徴的な別のカードにすることは、適切な楽しみ方ではないと考えます。
本来のゲームプレイ以外の要素で争わせるべきではないです。
デッキイメージをカード以外の選択肢に変えるか、スリーブなど当たり障りのないカジュアルな情報に変更すべきだと考えます。auto transration
The UI specifications for direct matches have changed, but when you play in a challenge, your deck image will be displayed.
This is fine if it's just casual play, but it's problematic to have it displayed in competitive events as well.
This is because it shows your key cards and the cards you've put in, giving your opponent some room to guess your deck.
In real card games, the only information your opponent knows is the sleeves and the number of cards in your deck (excluding generals and companions).
Furthermore, the deck image used on the Arena screen…10 votes -
Various deck builder bugs
Whenever I open a deck I was currently running mystical tutor or enlightened tutor, They get removed for being illegal. I then re-add the cards and apply styles to the old versions instead of the Avatar versions which makes them disappear but does not reduce the deck count.
I also have the bug still with double Commander slots even though I'm not running partners which gets in the way. I have to remove the commander in order to re-add him just to clear up space. Either remove the second empty slot which takes up an entire column or move it below the initial Commander so it's not taking up an entire column. Same thing with companions.Whenever I open a deck I was currently running mystical tutor or enlightened tutor, They get removed for being illegal. I then re-add the cards and apply styles to the old versions instead of the Avatar versions which makes them disappear but does not reduce the deck count.
I also have the bug still with double Commander slots even though I'm not running partners which gets in the way. I have to remove the commander in order to re-add him just to clear up space. Either remove the second empty slot which takes up an entire column or move it…7 votes -
Game freezes on Android during matches
Since the last update game freezes during matches in different moments. It's impossible to continue, the opponent is still able to send messages. This happens only on the mobile android version of the game but it sucks as *. Lost plenty of matches and rank because of this *.
9 votes -
Can't sideboard during constructed matches
I am unable to sideboard during best of 3 matches. Sometimes I can take cards out of my maindeck but can't replace them with anything from my sideboard.
7 votes -
Lorwyn Mastery Pass with the worng rewards
The rewards form the Lorwyn Mastery Pass are wrong. I just received 3 booster packs from Edges of Eternities instead of 3 Lorwyn boosters from the Mastery Pass where shoud be Lorwyn. There is somo sort of bug going on.
12 votes
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