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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15415 results found

  1. This Whole Game is a bug

    This game is trash you people should be ashamed of yourselves there is no reason for this pathetic excuse of a game to be rigged yet it is. Until you change it I'm uninstalling because as of now it's a complete waste of my time.

    6 votes
    0 comments  ·  Product Suggestion  ·  Admin →
    How important is this to you?

  2. skipped lvl 38 mastery pass reward - mythic card

    Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card

    21 votes
    2 comments  ·  Events  ·  Admin →
    How important is this to you?

  3. Stack cards blocking view of cards beneath them on screen

    I just played a game where I had food tokens. I was unable to activate their sacrifice ability because an ability on the stack blocked the box for "activate ability" on the tokens.

    Similarly I sometimes can't read cards that go on the stack because they are immediately covered by a triggered ability thus my ability to respond with the knowledge of the card underneath the triggered ability is hampered.

    My suggestion is the ability to drag spells and abilities on the stack to a different part of the screen so permanents on that portion of the screen, or other…

    23 votes
    10 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  4. Losing connection to server

    I am having regular issues with the game freezing, and connection being lost to the server.

    Sometimes the connection is regained and the game continues, other times the game recognises that connection has been lost and disconnects me from the game (can be real great when I'm losing, but real frustrating when I'm winning), other times the game stays frozen, and I often have to restart arena and lose the game.

    I've tried troubleshooting the network on my end, and there don't seem to be any issues. I have a strong connection with good speeds.

    44 votes
    0 comments  ·  Gameplay  ·  Admin →
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  5. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    47 votes
    9 comments  ·  Gameplay  ·  Admin →
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  6. Stuck in game won't allow me to play , and then stuck in timeout.

    Dropped from game, and when re entered can't play. timer times out but game won't end. last ranking due to this.

    61 votes
    25 comments  ·  Admin →
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  7. color challenge

    the fire character for the black color challenge stops working at some random point in the match and it only works again when you forfeit

    12 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  8. resize window

    I'd like to be able to freely resize game window.
    Current choice of resolutions makes the window either too small or hides parts of interface behind Windows' taskbar.

    10 votes
    1 comment  ·  Product Suggestion  ·  Admin →
    How important is this to you?

  9. People forced to mute opponent to mute pets

    Please allow us to mute pets permanently.

    Even once you fix the mute/unmute issues that don't always work for pets I'd prefer to have no sounds for my pet or my opponents pet without having to mute them.

    18 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  10. daily quest

    the daily quest is not completing. i just casted my 30th black spell and it doesnt complete. please fix.

    154 votes
    39 comments  ·  Admin →
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  11. Ladder Issues

    Standard event is not making progress in ladder after i win a match

    6 votes
    3 comments  ·  Events  ·  Admin →
    How important is this to you?

  12. Problema durante la partida...

    Súbitamente durante la partida, no logré pasar de turno y la partida se congeló...

    5 votes
    2 comments  ·  Gameplay  ·  Admin →
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  13. 20 gem "rare" cards don't actually give gems.

    Opened 3 packs and got 2 "20 gem" cards, but didn't get any gems.

    5 votes
    0 comments  ·  Store  ·  Admin →
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  14. daily quest timer reset but no new quest

    My daily quest are not showing up when my timer hits 0 and then the timer starts over and there are still no quest available. Also it says I can have 3 daily quest active at once but I only get 1. Closed the game and restarted it thinking that might update my quests but they still were not there.

    77 votes
    13 comments  ·  Admin →
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  15. direct challenge

    cant direct challenge. We both entered each others details and set game up the same way. (best of one and coin flip) still would not connect.

    314 votes
    62 comments  ·  Admin →
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  16. Failure to time time out

    game is failing to time out opponent

    54 votes
    29 comments  ·  Admin →
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  17. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    51 votes
    2 comments  ·  Events  ·  Admin →
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  18. Keeps crashing

    Game keeps crashing and I can't even make a log.

    42 votes
    2 comments  ·  User Interface  ·  Admin →
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  19. Second main phase was skipped during a ranked limited match

    After combat my turn ended without a second main phase. Log attached.

    11 votes
    2 comments  ·  Gameplay  ·  Admin →
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  20. Sudden defeat

    I was playing THEROS Beyond Death Ranked Draft and both players had enough life, but when I clicked "My Turn", the Defeat message suddenly appeared. Since it was the third defeat in the draft, my draft ended there.
    Can I get the gem back?

    67 votes
    6 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues