MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3210 results found
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Mythic Lorwyn Eclipsed Packs give regular rare wildcard
Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.
3 votes -
Can't open TMNT pre-release packs
I was able to open all of the packs I purchased as well as the three sent to everybody. However, the six packs I was supposed to get for pre-release remain locked, saying "available March 3, 2026
3 votes -
Unable to perform game actions in pick two turtles draft
I cracked a mutagen token to put a counter on a creature and the game froze up causing me to time out of pick two draft
2 votes -
Pick two cards TMNT DRAFT event
I was creating my deck for the event when it suddenly promoted that deck craeation failed. It kicked me out and had to work my way back to that event but when I tried again the same error happened. I opted to exit the app and restart again. When I logged back in it appeared as if my game ended. Because it was requiring me for gold or diamonds to play. I haven’t even built and played the deck I drafted. I lost 1 draft token because of this.
2 votes -
Game freezing on android
I've already posted that my game is Freezing but I failed to include it's on the android app.
I've gathered a lot of instances that trigger the freeze such as:
-Attacking
-looking at opponent's hand
-ultima resolving and ending the turn
-Phelia exiling a token
-watching a card on my own hand
-Annihilator sacrificing a token
-trigger from weaver of souls
-opp casting their commander
-Any sweeper
-looting with pirate's pillage
This has been happening at least since Feb 25th (I'm not sure, as I could've given grace that it was my phone for some days), and I'm afraid to…3 votes -
Server lag causing problemss
Server lag causing glitches and timing out. Please fix your slow servers. You guys make enough money to have a game that doesn't lag, freeze, and kick resulting in game losses
3 votes -
Ogre Slumlord not triggering
Ogre Slumlord gives the player the choice to make a 1/1 rat token whenever a non-token creature dies (assuming Ogre Slumlord remains on the battlefield when the trigger is resolved). When playing on Android, this ability never triggers and does not allow the player the option to create these tokens. In this specific instance, the deck in question was a "Vren, the Relentless" commander deck and the creatures killed were destroyed (not exiled) by instant and sorcery cards.
2 votes -
Unable to challenge with a companion
I am unable to play games against friends during challenge matches with a companion in the companion zone. It gets stuck on the loading screen. I do friendly challenges a lot and this is something that’s happened in this specific situation for the last 2 weeks at least
3 votes -
Card won't work on Mobile
While on MTG Arena through mobile the card Consumed by Greed won't work. Everytime I attempt to cast it I get the option to gift a card or not, but once the selection is made it returns to my hand as if I hadn't tried casting the card at all.
1 vote -
error updating data, please check your connection and try again
While waiting to log in, I end up with this message "error updating data, please check your connection and try again" after "retrieving asset manifest".
Nothing has changed (from PC or ISP) from the day before (4/18) as this began yesterday (4/19).
Apparently this has been an known issue for some time.
2 votes -
Very sure the cards are not random
I'm very sure the cards are not random from the top of the pile. I have 31 lands out of 75 cards. I should not be getting 11 lands out of the first 15 draws. This has happened a couple times. And the chances of that happening are about 1 in 250, I've done the math. As a software engineer and an investor in Hasbro, I'm very skeptical of how the programming is done for these fully automated digital cards to be determined, there's an algorithm I'm sure. And if there is, so be it. But, I want to understand…
2 votes -
WTF were you guys thinking????????
Brilliant idea someone plays their first land then loses 1/2 their deck. Like seriously WTF ? aRE YOU TRYING TO PUSH PLAYERS AWAY????????
2 votes -
Booster turor does not reveal cards
Booster tutor does not do what it has written in text box.
It reads: Open sealed Magic Booster pack, reveal cards, choose one of them and put it into your hand.
What it does: Open sealed Magic booster, put one card into your hand.It should reveal card selection to opponent to provide information about mana and card availability and also it should reveal the choice.
I played multiple events and the card does not work all its text as it should.2 votes -
spell discounted by hinata does not give priority
on the last duel i have hinata, dawn crowned on the field (Spells you cast cost {1} less to cast for each target.), and 4 valid targets for Paradoxical Outcome ({3}{U} Instant Return any number of target nonland, nontoken permanents you control to their owners’ hands. Draw a card for each card returned to your hand this way.) This should be allowed me to cast Paradoxial Outcome, however i did not get any trigger response after either me or my opponent do something. It was working fine ages ago.
1 vote -
Cannot use some collected cards in decks
Steps to reproduce:
- Open the game client, go to Decks, create a new deck.
- Select the Standard format, filter for collected cards.
- Some collected cards will appear dulled out (brightness is reduced like they are not collected).
- Hovering over the counters above a card in the list will display "Owned" in a tooltip.
- Add a collected (dulled out) card to deck, then save the deck.
- A warning message appears saying the collected card is not in my collection.I have tried:
- Restarting the game client and the Steam client
- Restarting my computer…1 vote -
Daretti Bug with Nexus of Becoming
I had brought Daretti out with Nexus of Becoming, but he didn't trigger. Also did not trigger when attacking in the next turn. I do not recall seeing any creatures or active effects that would have stopped him from triggering
1 vote -
Token destruction bug still present
The token destruction bug that locks you out of moving is still present. Wizards will upload new shop items, new limited time events, new accessories, all while the game still isn’t playable. I’m now seeing decks constructed specifically with the purpose of setting you up with tokens and then popping them so you’re locked out of moving and forced to close the app and reboot it, loosing the game. This is not longer just an inconvenience, this now now effecting competitive ranking. I’ve been playing arena for about half a year now. This will be the first battlepass I don’t…
3 votes -
Crashes every game when casting spells
I use an iPad mostly for this game but just for troubleshooting I tried to play on my android galaxy 23 ultra and it wouldn’t even load up. It is just crashing immediately and goes back to my Home Screen where the app icon is. On the iPad I have tried repairing the game files and uninstalling it and clearing the cache but nothing works. As soon as the tmnt arrived I never worked properly. This app became trash. I have been playing since 1994 and I enjoy the game so please help me fix this.
3 votes -
After TMNT update game is crashing all the time
After the update preparing for TMNT last week the game is unplayable on iOS. It runs fine on PC. At first I thought it was just when I sacrificed tokens or creatures but it’s happening all the time. If I have to sac anything it crashes. If my opponent sacs something it crashes. Now it seems like if the stack is more than a couple spells it crashes. I normally play 3-6 games a day and now I can’t play at all. My rating has gone down significantly.
2 votes -
Vampire Gourmand
When attacking with Vampire Gourmand and sacrificing a creature, it does not draw the card and the timer starts and I cannot proceed. It happens when I'm playing on my Samsung Galaxy Tab8.
2 votes
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