MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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14668 results found
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Win not recorded for draft
I won the second to last game in this draft but it was not recorded, please refund my gems.
7 votes -
Game crashing
good morning.
the crash game when these cards are played:54 votes -
black screen launch
Despite the latest hotfix, still impossible to launch the game => black screen.
Windows 7 64bits35 votes -
Aplicação MTG Arena continua fechando sozinha
Aplicação MTG Arena continua fechando sozinha durante qualquer tipo de partida, mesmo após a última atualização.
Isto está atrapalhando demais.3 votes -
how come after every match there is a 1 to 2 minute delay {black screen } till it goes back gto the mainmenu screen
how come after every match there is a 1 to 2 minute delay {black screen } till it goes back go to the main menu screen
3 votes -
The update is unable to continue while MTGA is running.
I tried to download the new update, and I got this message. Checked task manager to see if it was running, and it wasn't. I restarted my device only to see the same message. I uninstalled MTGA, then tried to reinstall, only to get this message again!
3 votes -
peer into the abyss and smothering tithe game crash/lagg
casting
peer into the abyss
multiple smothering tithe on the battlefield
if opponent has more than standard amount of cards in deck the game will lagg,
if you have more than 100 tokens generated in one action the game will freeze9 votes -
Game Crashes
Everytime time the Game crashes, I can not enter the Game again. After serval Minutes I can me log in, but the Game that i was playing , I lose every time.
17 votes -
The program closed
Hi,
I lost 2 game in sealed. I was playing and the game closed!
And the worst thing when I tried to open the game again, when I tried to connect in the game it closed again.
This happened 3 times, making him lose the both matches.
I want to know if I can get some of my jem back.5 votes -
el juego de cierra en medio de una partida
en medio de una partida se cierra el juego y al volver a conectarme para poder terminar dicha partida me crashea y sucede seguido ... ya perdi 4 partidas por culpa de este bug por favor arreglenlo ... esto sucedio desde la ultima actualización o cambio de evento
18 votes -
close
game is closing in draft.
I lose 2 match
9 votes -
Game crashes
Game crashes at multiple occasions. Quite annoying if you just spent 10.000 gold to take part in a premium draft (and the game crashes while drafting = random card & while playing = loosing).
Is it possible to redeem the 10000 gold?
18 votes -
Juego se cierra en cada partida
Desde ayer (25/06) el juego se cierra en cada partida, perdi draft y cada partida que realice, probe desistalar el juego, pero el problema persiste
37 votes -
Overheating/Heavy Memory Usage
I have a Macbook Pro (2015) running on Sierra. I downloaded MTG Arena yesterday and started playing. Within 30 seconds, my computer began revving up like a jet plane taking off for a one-way trip to Nowhere Town. Over the years, I have used this computer for lengthy sessions for design in Photoshop, animation in Clip Studio Paint, and music production in Ableton and never have I heard my computer make this horrid sound or become this blisteringly hot. My computer's memory usage immediately rockets to an overwhelming degree and even when I free up the memory, the computer continues…
25 votes -
game crashing during premier draft m21
i want to make a complain because the game crashed during 3 matches in a premier draft m21. i lost my draft and now i would my 10000 coins back or another refund.
14 votes -
Game Crash during draft and sealed
i got a lost at my sealed cause of crash during game and 3 lost in a row during draft...i pretend my crystals back...this is an arena problem and we all should have the refound.The game crash during play and don't let me rejoin in the current game...but it only let me enter after the time is out and i got a loose!
I want my sealed and draft crystal back!17 votes -
No puedo jugar casi ninguna partida el juego se tilda y luego se sale
Luego de actualizar me sucede, en cualquier momento asi porque si la aplicacion se tilda y se sale.
4 votes -
game crashes during every match
game crashes during every match since the uptate to M21
39 votes -
el juego se cierra y deja de funcioar a mita de la partida
de la nada se cierra y dice que dejo de funcionar usualmente aparece en medio de la partida incluso contra bots, es incomodo y me arruino mi evento :c al parecer a muchas personas también le sucede lo mismo.
9 votes -
Friends List: Game indicates that I am offline, no friends list
Experienced for first time after the 25JUN2020 M21 update.
While in client, the friends icon in the lower left hand portion of the screen is empty and does not indicate a number of friends in game. When clicking on the friends icon, I receive a message "Offline - Go online to see your friends"; confirmed connection (the game is running and connection is good)
Image of the in game message is attached for reference
54 votes
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