MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1174 results found
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More info Button on Weekly Announcements always goes to 404
The button never worked for me, ever since ive starded in mtga (2020)
4 votes -
make a digital platform that isn't doodoo
Make the game less awful. Just once, try making a digital platform that isn't 1 million times worse than playing in paper. Fire everyone involved with arena and start over.
4 votes -
24 Sep 24 update causes game to crash
After downloading the updates on 24 Sep 24 the game will not load.
It comes up with a black screen with: Asset Error Detected
Arena will relaunch to verify asset contents
( OK )
The first time this screen comes up it will reload if you press OK. After the first time it will not reload and you can not press the OK button.5 votes -
Unable to get collection
Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.
Tried all possible solutions listed in the troubleshooting section and nothing worked.
Thanks
17 votes -
find match window problem
When I go to "find match" there aren't any playable visible decks, the rank is off and I can't choose the deck to play with...
6 votes -
Reproducible Game Freezes
Since last update, game will immediately freeze after 1) attempting to access store and 2) scrolling over rewards on home screen. If I steer around these problems, I eventually run into a mid-match freeze.
I can find no fix, including game reinstalls, computer restart, computer clean boots with no startup apps, and dropping game settings to lowest graphics.
I'm playing on a PC that has handled MTGA for 2 years without problems.
6 votes -
Constant crashes on Android since Foundations release
Game constantly crashing on Android since the release of Foundations. Crashing is frequent and sometimes happens with seemingly no cause, though accessing the deckbuilder always causes a crash before I can finish assembling a deck, and attempting to cast any "split" cards or "Room" enchantments causes an instant crash every time.
4 votes -
Auto Tapper Issue
Auto Tapper doesnt properly account for the ETB of Tranquill Frillback. I had it happen multiple times that it tapped two green sources to cast, leaving only a non green land untapped. With autotapper usually being somewhat reliable it sucks to take a loss because of this seeming oversight
4 votes -
Screen bug
I just started my Draf match and as soon as a card was casted for its Impending doom the card where stuck in the screen and I couldn't play
3 votes -
Mothrider cavalry broken
Mothrider Cavalry option to cast for discounted cost broke in the latest release. It fails to give option to do so, requiring me to know/remember and cast it before the round progresses to the combat phase. I believe it's fully broken trigger because unless the turn would pause before ending otherwise, there is no option to cast mothrider afterwards even when I still have the 2 untapped white mana. I'd upload a file, but I'm on mobile and that's not functional right now apparently. ¯\(ツ)/¯
7 votes -
Android app freezes after claiming rewards
After Bloom burrow update, whenever I finish a match and get the reward screen (either for mastery pass rewards or daily quests), when I press the Claim button, the reward images disappear from the screen, however I get stuck on an empty reward screen with on the button. Pressing the button again doesn't close the dialog, so I need to close the whole app and restart it.
8 votes -
bugged mechanic... eandomly stop working
Can someone tell me how my commander cant use her activated ability halfway thru this game,...i got plenty of solo enchantments that i hadnt used it on at all and i cant find anything on boardspace that would cause it. the g'ys got like 3 cards total among us so its not that i looked at em all too
2 votes -
メンテのアップデートが正常に行われない
2024.42.12
や
2024.42.30
のアップデートが適用されないな。as necessary
と書いてあるが、作り手のバグだろう。
ーーーーーーーーーーーーーーーーーーーーーーーーーーーー
Nov 5, 2024
Game Update - Backend Updates
Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 UTC
Scheduled - @MTG_Arena maintenance will occur to deploy the 2024.42.30 game update, containing important backend updates. This maintenance will require matchmaking and general game downtime. For More Details:⏲️ ~3 hour estimated deployment.
🕗 8:00 AM PT: Matchmaking is disabled.
🕘 9:00 AM PT: Game downtime begins. (Approx. 30 minutes)
🪛 9:30 AM…2 votes -
Potential Fix for PC crashes
Was having constant crashes on PC since the last update. Going directly to the Graphics options and changing the quality setting from "Low" to "Medium" instantly resolved the issue.
5 votes -
GAME CRASHES ON THE FIRST SCREEN
I haven't been able to play for three days because every time the game crashes on the first screen: installed and reinstalled many times, with no results. I await solutions.
I attach log.6 votes -
Update multiple devices at once
Allow a single user account to update multiple devices simultaneously.
I have both the pc and android version of mtga installed. I would like to be able update both of those installations at the same time. I would ideally like to be able to install the (usually larger) update on my pc while playing mtga on my phone.
Seems like the main asset bundle download is locked to after account log in, and you can only have a single account logged in from one device at once.... so starting the update on the second device disconnects you from the first…
5 votes -
freezing when joining a draft
After paying for a bloomburrow premier draft arena freezes while waiting for a server, and then crashes. I have the same experience whenever I restart arena to restart the draft. So far, I have tried reinstalling arena and restarting my computer but this has not fixed the issue. However, I am able to play other formats. Logs attached in case they are useful.
6 votes -
MTGA crashes on exit in macOS since updating to 2024.40.30
Since installing the 2024.40.30 update yesterday (12 Sep 2024), the MTGA client crashes whenever you quit (see attached).
Note that I'm not having any issues launching the client or playing games, it's only throwing an unhandled exception when I quit the client (via the "Exit Game" menu option).
Interestingly, this error is not thrown if I launch the client via the Epic Games Launcher app.
5 votes -
crash when logging to the app on Mac
Crash when launching the app on Mac
Problem :
- Since yesterday, I cannot play to MTGA anymore while I'm a regular player since months.
- Each time I launch the app on my device , ) the app crashes during the launch after the "loading initial scene" phase.
- There is no error message - I just come back to my deskMy Config
- Macbook Air Apple M3, 16 go
- MacOS = Sonoma 14.6.1What I already did :
- desintall and reinstall the app with Epic Game launcher ---> no impact
- restart the mac ->…4 votes -
Client not responding when loading page other than landing/home page
I don't know if it was related to an update but since some update between Bloomburrow and Duskmourn, my client effectively crashes on loading any page beside the landing/homepage. Sometimes it will load the page but just get hung. Most of the time it freezes while "Waiting for Server". This issue seems to only be affecting my laptop. Playing the game on my phone works it just isn't ideal as the GUI is quire small.
2 votes
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