MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1761 results found
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Unable to sign in to my account on Firefox
When trying to sign in to my account using Firefox to report another issue, I am unable to sign in, the screen where you enter your username and password says "Unexpected error. Please try again." The page functions correctly using Chrome.
3 votes -
bogue démarrage au chargement "matchs actifs"
pourquoi le dernier chargement au démarrage de l'application recherche indéfiniment sur la "vérification de matchs actifs" ?
4 votes -
Friend Challenge Crashes
The Friend Challenge system seems to be broken. It takes multiple tries to get a friendly challenge to be successful. Some errors I've had include:
- When challenged, press accept challenge, pulls up select deck screen, select deck, press play, button becomes unclickable and challenge doesn't start
- When in deck select screen, press play, loop occurs with a pop up saying that if I leave the page the challenge will be canceled, and whether I press cancel or select deck, the pop up reappears until I log out and log back in
- Select deck and press play, takes…25 votes -
Teferi, Who Slows the Sunset
2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.
318 votes -
Graveyard bug
When I had no cards in hand, noticed the system doesn’t register flashback+ spells or the system didn’t register one specific card. Cost me the match yet again. Unburial Rights.
2 votes -
problem with mass amounts of tokens
i am on PC, so i am playing a game to test a deck with a friend (see log) and it is based off scute swarm and when i get to a certain amount of tokens it doesn't populate them and i had a prosperous innkeeper and after a certain point it stopped giving me health for all the "new" creatures that were supposed to spawn in.
if the log didn't help that much, please feel free to contact me with any questions about the issue i would be more than happy to provide more details and help fix the…
2 votes -
active match search
i'm stuck in the loading screen with this message : active match search.
please help me i can't play23 votes -
English Decklist import
As you know, the most common language of Magic player knowledge is English.
In other words, the most part of decklists on the web are in English, too.
Then, why don't you make it enable to import English decklist regardless to the client displaying language?
It is too bothering to switch the client language for each time when import decklists.3 votes -
Auto-concede when hitting Alt+F4, or we have to wait!
It's common to see opponents get mad when they realise they've lost the match, like when he's 100% milled. Upon seeing he's about to lose at the next draw step, instead of conceding, he just rage quits (probably with Alt+F4). In that case, the game is not finished; as far as the game is concerned, it's just the same as if the app crashed or his connection was lost, so he can hopefully be back in time to resume the game.
So when I'm about to win and notice the turn isn't passed to the opponent, it's certain: he hit…3 votes -
Activated abilities would not work.
I lost a game in my premier draft today because I couldn’t use activated abilities
5 votes -
Error code 2
I am getting error code 2 on login after several reinstall attempts. Same error code
14 votes -
checking for active matches bug
https://mtgarena-support.wizards.com/hc/en-us/requests/2499745
issue not solved, still cannot play the game or load the program to homescreen to deckbuild or change options.
14 votes -
Draft picks invisible
I would like a refund on my SNC draft as i encountered a bug impacting my picks.
I started the draft on Android
I drafted normally until pack 2, pick 6
At this point, I saw a pack was on me but no cards on screen (see screenshot)
I was not able to pick anything
I had to log out and then log in
At this point, the cards were there but it was Pack 3 pick 4, so the draft was ruined9 votes -
Broken auras.
Please fix this… it’s been like this for like 6 months
2 votes -
Avatar & Pet crashes: Arena on iPad
(1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)
(2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.
4 votes -
Crafted a card due to UI glitch
Crafted an Ellywick Tumblestrum with a mythic wildcard due to a UI glitch when exiting the right-click menu. Would like the mythic wildcard back and the crafted Ellywick deleted. Fix your game.
The UI glitch happened during a crash and it teleported the UI button, if that helps?
3 votes -
Latest Android build keeps locking up
Since getting the latest version (2022.15.10.1345.929304), the app has crashed 3 times during games. Specifically when a spell is being cast and the animation is mid-being displayed.
Samsung Galaxy S20FE
Android 123 votes -
Any form of crash or game close resets your avatar, phrases and emotes until you set them back in your profile + other bugs.
Whenever the game crashes to desktop, freezes, or otherwise makes you close it via task manager, you come back to the game with Ajani as your avatar, your pet is gone, and you're unable to use any phrase or interact with any user until you finish the match. When you go to your profile tab, you get your previously equipped avatar and pet, but have to set the phrases and emotes again to use them in future matches.
4 votes -
App won’t load on my iphone
After latest update for SNC, the app won’t load. I’ve deleted the app and reinstalled multiple time and it only works the first time. If I close the app and try to open it the screen goes black and the goes back to the Home Screen. I’ve tried all the troubleshooting on the mobile performance issues and crashes and none of the worked. IPhone 8 is listed on the supported device list.
14 votes -
active
Game gets stuck on loading screen Checking active matches
45 votes
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