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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1769 results found

  1. Card stuck to mouse pointer during Draft

    So... i paid to play a draft, and i missed one card pick because a card got stuck on my mouse pointer, very frustrating

    42 votes

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    7 comments  ·  User Interface  ·  Admin →
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  2. Ooops something went wrong while updating

    What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.

    24 votes

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    17 comments  ·  User Interface  ·  Admin →
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  3. Keeps crashing

    Game keeps crashing and I can't even make a log.

    31 votes

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    1 comment  ·  User Interface  ·  Admin →
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  4. Fullscreen is actually Borderless Windowed Mode

    As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.

    5 votes

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    0 comments  ·  User Interface  ·  Admin →
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  5. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    558 votes

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    370 comments  ·  User Interface  ·  Admin →
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  6. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    845 votes

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    329 comments  ·  User Interface  ·  Admin →
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  7. Black cards

    Cards are invisible
    http://prntscr.com/r6leex

    26 votes

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    8 comments  ·  User Interface  ·  Admin →
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  8. no Advancement in ranks

    I am unable to advance in ranks. No matter how many wins in constructed I'm stuck on bronze tier 1 with an exclamation like i haven't even played this season.

    16 votes

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    4 comments  ·  User Interface  ·  Admin →
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  9. Missing Mythic Card Reward

    Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.

    64 votes

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    17 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues