MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1752 results found
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Can't report bug
I can't seem to report a bug about the game getting stuck. The site doesn't seem to explain further as to why my bug could not be submitted.
22 votes -
Blocking players
Please make it to where we can block recent players some people are sore losers and just exit the game when they realize they can't win. Then you have to wait for all of their time outs to expire before winning this has happened to me numerous times even with the same players I just want to Block them so I never have to play them again.
11 votes -
MTGA Client has severe memory leak -- please fix
Dear developers,
the MTGA Client has a severe memory leak.
Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
At about 2.0 GB the client gets "sluggy" and crashes.
I think a lot of the reported problems and crashes might be originated in this programming bug.
A quick fix would be appreciated.6 votes -
Low resolution card art
The resolution of some of the card art is really low. It’s difficult to make out the details on these cards even when zoomed in. Strangely, tokens don’t seem to have the same issue, so there are cards with really low res art, but the tokens they generate look fine. I’m playing on iPhone 12 Pro Max.
24 votes -
Unable to Login - Authentic failed for "username"
Unable to Login - Authentic failed for "username"
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Cattura.JPG 42 KB -
B2E20431-1D4F-49D8-AD10-97EDAE1A18F6.png 493 KB -
unable.jpg 85 KB -
unable_login.png 22 KB -
Screen Shot 2021-08-24 at 12.14.53 PM.png 561 KB -
Screen Shot 2021-08-24 at 12.14.16 PM.png 527 KB -
Captura de pantalla (3).png 156 KB -
image_2021-07-24_020737.png 970 KB -
image_2021-07-24_020737.png 970 KB -
bugmtgarena.jpg 76 KB -
Log20210711_150341.log 2 KB -
Screenshot_20210709-094953_Magic.jpg 178 KB -
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Screenshot_20210709-095042_Magic.jpg 1309 KB -
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Screenshot_20210709-095042_Magic.jpg 1309 KB -
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fail.png 37 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
Screenshot_20210708-135351_Settings.jpg 343 KB -
Screenshot_20210708-135403_Magic.jpg 126 KB -
2021-07-08 16_42_34-MTGA.png 157 KB -
Screenshot_2021-07-08-15-36-02-432_com.wizards.mtga.jpg 147 KB -
Screenshot_2021-07-08-15-36-02-432_com.wizards.mtga.jpg 147 KB -
Screenshot_2021-07-08-15-36-02-432_com.wizards.mtga.jpg 147 KB
1,465 votes -
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Block function
Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.
I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)
7 votes -
Scrolling on iOS while choosing a target is impossible
Had to target a creature pre-combat and my intended target was offscreen. I tried to scroll across the battlefield to the one I wanted and I registered the creature I tapped when I started scrolling as the target. It was a critical turn and I lost a game I would have otherwise won in my draft, feels like a huge bummer since I hit 3 losses early as a result.
I did my due diligence and looked for any other way to scroll across the battlefield, and as far as I can tell there isn’t one. I’m not sure if…
7 votes -
Please allow users to save their preferred online status.
MTG Arena previously allowed users to choose their default status (online, offline, busy) and saved the setting for future use. Now when you log in, the status defaults to "Online" even if you change the status to "Offline" prior to closing. I liked the ability to control whether others saw me as online or not. Can we please get this back?
10 votes -
Inscription of Ruin
Inscription of Ruin
this card is not able to return target creature !3 votes -
ストリクスヘイヴンでの不具合
シルバークイルの口封じをプレイした際に指定したいカード名を検索しても検索結果が表示されない不具合が発生しました。何を入力してもカード名が表示されないまま時間の警告が出て仕方なく一覧から適当なカードを選びましたがその行為のせいでゲームに負けてしまいました。
3 votes -
loading initial scene crash
loading initial scene crash
37 votes -
Consistent lag with good connectivity
Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better
16 votes -
limited wins not being recorded
I have not recorded a win in limited since the beginning of this league. I have played 4 limited events with none of my limited wins showing up in my profile.
4 votes -
"Friend Challenge Exists" problem
Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.25 votes -
IOS friend request/challenge bugged
I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.
18 votes -
Friends List bugged, showing offline when not and not showing friends
After the hotfix whenever I enter Arena on the PC the little icon shows me as offline. Then when I reset myself to online the friends list is completely empty, despite me having 20 or so friends added on Arena.
12 votes -
Friend list
Cannot connect to friend list. Updated today across all devices.
27 votes -
Card Selection disappeared during Draft
In my first Strixhaven draft, I had 3 cards left in (i think) pack 2. I tried to select the only one on colour, but the card disappeared instead. My choice wasn't locked in, and the gap where the card was just had nothing in it, so it wasn't simply a visual bug (clicking where it was yielded nothing and I was forced to auto pick another card).
I've included the log if that helps. As I say it was pick 13 in either pack 1 or 2. The card I tried to select was Serpentine Curve, which was the…
344 votes -
611 votes
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Daily quests, wins and mastery xp disappeared
My Daily quests, wins and mastery xp disappeared. Reinstall didnt fixed it Screenshot added
34 votes
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