MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1869 results found
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Black screen with cursor.
Black screen with cursor.
42 votes -
black screen with cursor
Black screen with cursor, after loading screen...
56 votes -
activated abillities wont activate
Activated abilities wouldn't work. I couldn't activate the abilities of any of my creatures in my deck.
17 votes -
Arena is stuck on "Retrieving asset manifest" on Mac
After yesterday's system maintenance, I cannot get any of my mac machines to get beyond the "Retrieving asset manifest" screen on Arena. I have tried deleting and re-installing Arena with the same result.
I don't know of any workaround, I'd be happy to try a workaround to get this working.
Thanks in advance.
12 votes -
Rank not leveling.
While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.
31 votes -
Crazy idea, but, how about the feedback section actually letting you give feedback.
As above. Instead of an endless loop of use to no one, how about letting the feedback form actually exist. Seems like it's in exile like the shuffler is.
28 votes -
Turn off card / board animations
Hello.
Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to
switch off all the card animations / board animations.
For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.
For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.
Well. I see only advantages in this options doesn't you…
160 votes -
asset error
started a new update and all i get is a reoccurring "asset error detected" over and over
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233 votes -
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can't skip tutorial
can't skip tutorial.... this bug sucks
44 votes -
Add sort option for deck selection
I spend way too much time scrolling through the seemingly randomized deck list when selecting a deck for a match.
Would it be that difficult to persist the sorting you select in the deck creation dialog or allow a sort option in the deck select dialog?
12 votes -
Fix Resend Verification Email feature
It seems that you now have to login to your account before submitting a request to Customer Service. However, the website asks you to verify your email adress first, which I am unable to do because it won't send me the verification email. I think that the Send Verification email feature might be broken. It's been hours now and I still can't find said email. And yes, I've checked my spam folder.
13 votes -
Mac Resolution issue
The resolution is not working properly for Mac. Can only run in windowed mode. Need to fix resolution to accommodate fullscreen.
44 votes -
Victory/Defeat Screen
The victory/Defeat Screen hangs without letting you interact for too long
14 votes -
Unable to report bug.
Trying to report bug. I enter information, attach file. The I click post idea, and it spins then it never gets posted.
15 votes -
Brawl decks not selectable
On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.
32 votes -
Direct Challenge not working with new update
Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.
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252 votes -
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Please allow animations to be disabled
The animations on both the card sleeves and in-game slow my game down to the point of crashing. Please allow an option for these animations to be disabled.
13 votes -
bug reports not taking
I have been trying to post a bug (with logs) for 2 days and this site won't accept my reports.
12 votes -
Menu options are all blank.e all blank.
When quality level is high or ultra, mac version's menu options are all blank consistently. My machine is a Mac mini(2018), 3.2 GHz 6-Core Intel Core i7, 32 GB 2667 MHz DDR4, with a rx 5700 xt 8g(egpu).
15 votes -
New (purchased) card styles not showing up
Hello,
I bought the following card styles from the store today (Sunday, 9/27/2020):
- Dirge Bat
- Sea-Dasher Octopus
- Dreamtail Heron
- Massacre Wurm
When i view my deck under Decks, I can see them.
However, during gameplay, I still see the original card style.
Has this problem been reported by others?
Hope to hear from you.
13 votes
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