MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2202 results found
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game crash
the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button
version : 2021.12.0.3961.902937
14 votes -
Jetmir avatar
Jetmir's avatar's horns obfiscate card casting cost for commanders in Brawl if they have only one colored mana symbol and it is the only card they are able to cast. Clicking on the card shows only the base mana value of the card, but doesn't show any modifiers such as the commander tax.
Recommendation: clicking on the card shows current mana cost to cast, or remove Jetmir's horns from his avatar.
1 vote -
start to a chandra screen
Loads up on start to a chandra screen, then nothing happens, even if left for hours.
1 vote -
Could not pay life for Nixilis
Could cast it with sacrificing my Defiler, but...yeah.
1 vote -
Arena
Playing mono black aggro, I played "the long reach of the night" saga enchantment with first lore stating each opponent sacs a creature or discards from hand. They had no creatures but it didn't make them discard. It has happened several times to me over the last hour, but not before. Possible bug?
1 vote -
waiting for server
game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..
My internet and laptop are fine; this is an issue with arena..
Please help
300 votes -
Should be able to play other audio on iPad and still get in-game sound
(iPad) You should be able to play audio from Apple Music or YouTube etc. and still get the in-game sound. The sliders are a great start, but it’s kinda like, what’s the point of sliders if you force me to only listen to your audio? You know what I mean? This is another one of those things that every other app on the App Store has, except for yours, because your software isn’t optimized for iPads, even though you claim it is. I do get the feeling you’re listening to me though, just a little bit.
6 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.10 votes -
Emotes unequipping
Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.
12 votes -
Black screen
Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.
8 votes -
I can´t instal mtg arena
I can´t instal mtg arena passed 13/03/2020
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Asset Error.png 1104 KB -
MTGA error.jpg 117 KB -
Asset error.PNG 1259 KB -
2020-09-21.png 1262 KB -
2020-09-20 (6).png 1260 KB -
arena 1.PNG 867 KB -
Error.png 681 KB -
UTC_Log - 09-20-2020 12.35.48.log 55 KB -
UTC_Log - 09-20-2020 12.47.23.log 22 KB -
Asseterror.jpg 114 KB -
Arena Asset.jpg 106 KB -
Log20200919_070420.log 1781 KB -
16005107123246023378195255075037.jpg 5270 KB -
091820.PNG 762 KB -
Draft Completed During Error.png 437 KB -
Asset Error.png 681 KB -
Draft Completed During Error.png 437 KB -
Asset Error.png 681 KB -
Draft Completed During Error.png 437 KB -
Asset Error.png 681 KB -
Draft Completed During Error.png 437 KB -
Asset Error.png 681 KB -
Log20200813_114050.log 2 KB -
20200813_131017.jpg 2435 KB -
MTGA.jpg 86 KB -
Screen Shot 2020-06-25 at 7.33.01 PM.png 68 KB -
UTC_Log - 06-26-2020 02.32.51.log 163 KB -
Log20200625_193824.log 163 KB -
Screenshot_1.png 6 KB
845 votes -
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Any form of crash or game close resets your avatar, phrases and emotes until you set them back in your profile + other bugs.
Whenever the game crashes to desktop, freezes, or otherwise makes you close it via task manager, you come back to the game with Ajani as your avatar, your pet is gone, and you're unable to use any phrase or interact with any user until you finish the match. When you go to your profile tab, you get your previously equipped avatar and pet, but have to set the phrases and emotes again to use them in future matches.
4 votes -
Android 12 Rotation on Samsung Tablet
Using Android 12 on a Samsung Galaxy Tab S7, I've found the app rotates when open. What I mean by this, is if you turn the tablet vertical, you end up with a mini version of MTG Arena in the middle of the tablet and blank space above and below. I'm not sure a full screen game should do this. As a result of the rotation the app forces me to reconnect to the servers. It's quite frustrating.
If this is by design, please add a user setting that allows or disallows rotation.
4 votes -
Bug in sideboard
I can't see the number of cards in my deck while i'm siding. Bug occured on android phone.
2 votes -
Mac client won't run unless started from Epic Game launcher
Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.
I've attached screenshots and my log file.
11 votes -
crash when hitting play button
When I click on the Play button (main screen), the client crashes (crash report enclosed).
8 votes -
Show your hand
Why isn't there an option to concede and show your hand? It's possible according to the MTG rules to show your hand to the opponent. It would also show the player you are playing against that you concede because you had nothing you could do to win, or you were just unlucky and got manascrewed.
Why showing your hand is not even an option when conceding?
5 votes -
Blocker selection not ending properly
Blocker selection phase is not ending and I cannot do anything. I chose to block a Sylvan Sheperd with two creatures.
I do not know if this is client-side or server-side, but it is probably client side.
It has still not ended as of the writing of this report. I may have lost my game because of this
Update: I did lose my game (and thus potentially a bunch of gems because of this)
2 votes -
Mythic rank shows diamond icon
PC
Reach mythic
Expected the mythic thing to show but it is actually the diamond one. Unclear if I'll receive the 5 packs at the end of the season.8 votes -
Card number bug
It's not show the number of cards while I'm siding in standard mode. Please take a look about this.
2 votes
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