MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1772 results found
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Drafted cards don't stay in the pile I drop them on during draft.
During the draft portion of a draft event, the cards I select don't stay in the pile I drop them on even though the pile lights up to indicate that it is the drop target. This is distracting and makes staying organized during the draft more difficult than it should be.
1 vote -
cant login on windows and android
cant login on windows and the app on windows didn't updated and doesn't work
on android app updated but it also does not work
it gives me errore -13 votes -
V-Sync not working, GPU at 100% usage
Since the last major update (2024.35.00), V-Sync no longer caps the FPS and essentially works the same as the "Unlimited" setting. This results in very high GPU usage as my RTX 3090 goes from producing 180 FPS to about 700/800, essentially multiplying the load by 3 or 4. I'm on NVIDIA driver version 551.76, and the workaround I've found for now is to cap the FPS through the NVIDIA control panel instead, which prevents my GPU from overheating.
2 votes -
unable to play any game
Since the 26th of February, I have been unable to play any game on MtgA.
My game client always end up freezing and getting unresponsive on the VS scene,
each time, until it, when it does not crash already,
eventualy and painstakingly loads the battle scene, far latter, still barely responsive,
and with the game only showing me I have lost (to timeout, suposedly).
After that, often, the client gets so unresponsive that I have to force-shutdown it.I have tried uninstalling and reinstalling several times, to no avail.
I join the log of my last try to play, after…
3 votes -
Error updating data
My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?
22 votes -
error updating data
after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.
34 votes -
Can no longer play arena after Tuesday’s update on PC or ios
Can no longer play arena after Tuesday’s update on PC or iOS. Tried unstalling and reinstalling several times. Nothing works. Please help. See uploaded error message
13 votes -
Error Updating Data on launch
Getting "Error Updating Data" when attempting to open MTGA. This happens from PC and Android, Wi-fi and mobile data.
22 votes -
Major graphical bugs with new alchemy cards
When trying the midweek magic event, any time one of the new alchemy cards modified a card in the graveyard extreme graphical glitches that made the game unplayable occured. In the attached image, my opponent actually has 2 creatures in play, but they're still in the graveyard and i can only target the topmost one
1 vote -
Can not access game on PC it is telling me I have no internet connection but I do!
I cannot access the game on PC it is telling me I have no internet connection but I do!
7 votes -
Unable to see rank of opponent
Unable to see opponents rank
1 vote -
bloss
Blossoming tortoise texted changed to black upon trigger on Android Galaxy S22
1 vote -
can not log in
after the 03/05/2024 update i can not log in. i have tried multiple platforms, mobile android, windows. same error in all of them
9 votes -
Error Updating Data PC and Mobile
After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.
…
94 votes -
Can't log in since the update on March 5
Can't log in since the update today (March 5).
This is very critical for me because if I'm unable to log in, I can't draft the new Alchemy set, spend wildcards to craft cards, buy gems, get my daily wins, or enjoy the new Mideweek Magic event.
10 votes -
Alchemy Packs in Mail
In the Alchemy: Murders of Karlov Manor mail where we received 3 packs. Opening these packs resulted in no cards and crashed my game. When I reopen the game, the packs aren't there and I don't have any new cards in my collection.
2 votes -
Alchemy update broke the game. Unplayable right now
Your update broke the game. Can't que, packs contain no cards and log in warning for a card rebalance has that picture. There is no log to generate because I can't log in and do anything.
Likely gonna have to resend the mail for 3 alchemy packs
4 votes -
Log Files exceeding 500mb upwards of 1gb file size.
When playing with Doppelgang and Virtue of Strength, it is VERY easy to have log files exceed 500mb, just after 1 game.
I am not sure if the opponent is getting these log files as well, but if they are, couldn't it be possible to flood people's hard drives with massive files?2 votes -
No menu text after applying Karlov Manner Alchemy update
This issue has plagued the macOS app for some time, however it’s just infiltrated the iOS app with the Karlov Manner Alchemy update that was just released moments ago.
1 vote -
Product Suggestion
Please expand Deckbuilder search keywords:
The amount of text on all cards in Arena is vast and continuously growing.
The ability to search in the deckbuilder is key to its useability. The search capability in the Deckbuilder only accommodates a small number of logical operators. It would be extremely helpful if additional operators would be added. If I had to rank the importance of added keywords:
1. Most desperately, a "NOT" operator would make searching the deckbuilder INCREDIBLY easier. It could be implemented by allowing a "NOT" keyword in all caps or using a "-" before the search term. For…1 vote
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