MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2468 results found
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Jump in event: picking packs failed
jump in event: I picked wandering and caves but it went back to the home screen every time I try to access the event a second time it only shows that I picked the wandering pack and won't let me do anything else.
2 votes -
Client gave me a game loss after winning a game of draft
I was 3-2 in this MKM premier draft I was doing and after decisively winning my match I returned to the draft screen and saw that I was instead handed a game loss ending my draft.
Before that last game I was in the game queue for almost three minutes before exiting and re-entering the queue again, which may be related to the bug.
Please refund my draft. Thank you for the help.
2 votes -
Premiere Draft victory recorded a loss. Recorded video footage as proof
I won the game in premiere draft but it recorded it as a loss. Please can I at the very least get my 1500 gems back. But I believe I should be compensated more because I lost rank and potential to win more gems than 1500.
2 votes -
Golden Packs NOT recieved even though game says "Each pack purchased will advance golden pack meter"
the in game display text says "EACH pack you purchased will advance your golden pack meter" But this is a lie. Customer service doesn't care about the lie. They just want our money and don't care.
1 vote -
I incurred a loss during a sealed event. No idea why.
I incurred a loss during a sealed event. No idea why. I waited for a match to start for around a minute and then when I returmed to home screen, the loss was there, logged. This has happened to me before, but I have not had any internet, or connectivity issues.
2 votes -
1 vote
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BUG: Timeouts on the Server side when all looks fine on the Client Side
1- Go to Premier Draft Event Page (with the Draft already done and the Deck ready)
2- Press "Play" to enter a match
3- You are sent to a Waiting Screen with a Timer while you are about to be paired with an opponent
3- After waiting for a bit you press "Cancel"
4 - There is a fraction of time right after you press "Cancel" and while the screen is fading back to the main event page when you might see the "Currently Waiting" to "Entering the match" (or something similar)
5 - If that happens (you being "matched"…2 votes -
cards on quick draft didn't start to show up at all
Just start quick draft but none of the booster cards show up
2 votes -
SERVER CRASHING
today I started a draft of the new collection (MKM) and due to instabilities in the server I couldn't perform at the event, I tested the internet and it was not a data package problem, if possible I would like to request the return of the crystals, Thanks for the support.
2 votes -
During MKM Traditional draft I couldn't see/pick cards at the start of pack 3
Everything was working fine until pack 3. I missed the first 3 picks (after the 2nd one I restarted the app and everything was OK again but I had missed the 3rd pick by then). I was playing on my Android phone.
2 votes -
Amass Zombie not creating zombie token
Starting in the last 24 to 48 hours, after I create a zombie army token for the first time and it dies by combat or sacrifice, anything else with Amass Zombie # does not proc the zombie token.
I have been using the Braiins Brawl deck with very few if any alterations. Has not been an issue until last 24-48 hours.2 votes -
Premiere draft not counting win
Hello, I recently completed a game on arena on desktop. I was 2-0 and thought it counted the win to take me to 3-0, but then when I just checked I was still back aat 2-0. Is it safe to play these events? I have been running into bugs recently. Thank you.
2 votes -
Premiere draft not showing rank
Rank not shown in the Premiere draft event. My rank did not increase after the event also.
4 votes -
premiere draft
I was playing arena on mobile and the game froze (I was still able to pull up cards and read them) but my opponents timer ran out and just froze instead of moving to the next phase. I believe they conceded, but there is no record of a win on my results.
1 vote -
Can not get rewards
I achieved mission(try “jump in” mission 3 times).but I can not get rewards.
2 votes -
Lurrus and Jegantha not a companion in Midweek Magic: Timeless Showcase
In this week's Midweek Magic event (Timeless Showcase), when viewing the event decks, two of them have companions (Jegantha and Lurrus). However, when actually playing the event, neither of those two decks have companions available to use.
2 votes -
Information regarding Arena SUCKS
My idea is for Wizards of the Coast to start giving us some information. I have played arena for years. visit the website and forums and there is still ZERO notice of up and coming formats.
I sat down last night to play an MKM draft - Ohh I cant!
Why because we are now running a phyrexian non-chaos chaos draft that wasn't announced. Wasn't communicated except for a stupid impossible to understand release table that displays no dates or any form of chronological framework.
Its just a joke.
We get no consultation, no information, no place for feedback and…
1 vote -
Arena closes during matchmaking
During my standard ranked matches the game closed. It always happened when I was matched with an opponent. I restarted the game several (7 or 8) times and it closed again as soon as the the match restarted. When the game was lost/over I could start the game again without crashes. I had this problem 2 times since the last update. I’m playing on iOS.
3 votes -
Draft
During a draft game the game freezes and I can't do anything. It's already happened to me 5 times and it's made me lose a lot of diamonds. I play with an iPad Air and a 500 Mb connection
2 votes -
レベル70より先のマスタリーパス報酬が手に入らない
「カルロフ邸殺人事件」マスタリー・パスを購入しています。
レベル70より先はレベル達成の度にアンコモン・カードを報酬として手に入れられると思っているのですが違うのでしょうか？レベル71到達時点で手に入らなかったかは定かではないのですが、レベル72以降は報酬が表示されていません。
わたしのマスタリー・パスの認識が誤っている可能性もありますが、
バグであれば対応のほどお願いいたします。1 vote
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