MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2469 results found
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Can't save draft deck
Bug: "Add to Decks" button does not work for me. Completed draft, before claiming prize, hit the "Add to Decks" button. It lights up, but has no functionality. Deleted a random deck to see if I was full, but that did not change the behavior.
14 votes -
Opponent infinite combo times out my selection
My opponent purposefully ran the Soul Warden, Scurry Oak, and Heliod Sun-crowned combo at the end of his turn in reponse to my Memory Deluge. There was a high chance of me finding a wrath of god, thus clearing his board. Instead I was timed out and didnt get to chose which cards to put into my hand. This was in a historic event on mac.
14 votes -
Draft
During the pick phase of a Crimson vow premium draft the game freeze and was impossible to continue the draft phase. Must play the draft with random cards...
14 votes -
decathlon event 3 disconnects when trying to start the draft
when clicking the start draft button for the traditional draft decathlon event it just says connecting to server and disconnects requiring 2 restarts of the program before i can get back in. PC
14 votes -
Daily wins not recorded
I have won four games with an AFR Premium draft deck since the last daily quest reset, but only two daily wins have been recorded. Log file after my fourth win (after which the counter still said 2 wins) attached. I am not 100% certain, but I believe that a daily quest has completed in the same time, so it appears that it is only the daily wins that are not recorded. A restart of the client did not change anything.
14 votes -
End Season Rewards
Did not received packs this season on rewards
14 votes -
I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared
I paid 2000 gems for a sealed, I was unable to submit my deck, then my sealed event disappeared.
I still have the card in my collection, but When I go in the sealed event, It only offers me to start a new sealed event.
I'd like to be reimboursed my 2000 gems.....
14 votes -
Impossible to finish the color chalenge
After playing the first 4 match of every color, after clicking play for the last match (of every color) the game is stuck on "waiting for server" forever.
So the game can't be played until I finish this color chalenge.
Macintosh Mojave 10,14,614 votes -
Can't pick on draft
Hi
I was doing a draft but could'nt pick half of the time
Was always on "waiting on other players to pass a draft pack"
My internet was working
Finished the first pack with 10 cards in my deck
for the second I got only 1 and it says "pack 2 pick 4"I just bought gems to do a draft and having that kind of bug give me want to ask for a refund pretty hard ...
14 votes -
App won’t open
After April 28th update Network errors prevented me from staring my event. I closed the app and tried to open it again later after the issue had been fixed but my app won’t open. I get a black screen and then kicked back to my main screen. The issue is still ongoing even on the day after.
13 votes -
Alchemy Metagame Challenge Rewards
Hi, at aprox 9 pm, I finished a run in the alchemy meta challenge. My score was 4-1, so I clicked in claim prize and I received 5 kamigawa neo dinasty packs instead of the kamigawa alchemy packs I as supposed to receive. In the image of the event you can clearly see that the prizes are alchemy packs and not standard ones.
13 votes -
MTG アリーナ 不正 プログラム シャッフル おかしい
3戦中、1戦だけ勝たせるように仕組まれていて、残り2戦は対戦相手のあり得ない引き連発か、
こちらのあり得ない程の土地事故（フラッド・スクリュー・色の偏り等）という
乱数調整されたランダムに近いプログラムでは存在しないはずの「パターン」構成となっています。こうなったら、そのアカウントは不正操作が解除される事は無いので、
アリーナをアンインストールして、二度とやらない方が良いです。
アリーナの不具合というものでは無く、ウィザーズ社が意図的にやっていますので、
今後改善される事は絶対にありません。アルゴリズムの問題なら対戦相手も同様の症状になるはずですが、
ウィザーズ社のサポートは「意図したとおりにプログラムは作動している」としか言ってきませんので、
「意図したとおりに不正しています」という事です。※意図したとおりとは、どういう意味か？と何度も問い合わせしましたが、サポートがその質問に答える事はありませんでした。
MTGのシャッフルは無作為がルールとして規定されていますが、
このルールに適合している事を証明出来ない時点でおかしい話です。13 votes -
Standard Play and Standard Event Games are not being recognized by Constructed Rank
Won multiple games under Standard Play and Standard Event. None of these games have been recognized by the Constructed Rank. Constructed Rank is still that I must play a game.
Limited Rank is working fine.13 votes -
creepy puppeteer trigger not firing when enchanted
When attacking with a [Creepy Puppeteer] enchanted with an opponent's [gift of fangs] and a [persistent specimen], the trigger to make the skeleton base 4/3 went on the stack, but when I said yes, nothing happened. This occurred twice in a row.
13 votes -
ドラフト
ドラフト中にピック出来ない状態となった
ジェムの補償をお願いします13 votes -
Banned Cards in standard event
So i registered for the standard event waaaay back when Oko and Once upon a time etc. were legal. Now i have started playing again and my old deck is still registered allowing me to use Banned cards in standard.
13 votes -
Lost draft
Disconnect during draft. A lost one draft e one sealed. 10.000 gold e 2.000 diamonds.
13 votes -
Draft
During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…
12 votes -
wilds of eldraine
While in a premier draft of WoE, several picks have cleared as selected cards but did not appear in my deck list. After pack 1, I only had 12 cards. specifically lost a copy of candy grapple and the witch's vanity. These cards did appear in my pool after the draft completed, but were missing from the list during the draft.
12 votes -
Color Challenge & Duel Deck Challenge
Color Challenge and Starter Deck Duel Events not showing as complete, even though I have won with all of the duel decks and defeated all of the color challenges. I have tried logging out and logging back in, but it does not work. Please fix this
12 votes
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