MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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885 results found
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Gems in pack instead of wildcards
I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.
1 vote -
2024-04 Cannot Access Store
Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."
2 votes -
store won't let me buy gems
I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error
7 votes -
Purchase menu is not loading. searching for server
Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.
2 votes -
My oko bundle disappeared
I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?
1 vote -
OTJ Mythic packs don't give Big Score mythics when 100% OTJ complete
I am 100% rare and mythic complete on OTJ, with MANY Big Score cards left to get. However, when I buy mythic packs (spending even MORE gems to buy 4 MORE packs as shown in an attached screenshot) I almost always get a pittance of gems in return instead of any of the multiple Big Score mythics that I still don't own. Is this intended? If so, that's absolutely miserable - if not, it really needs to get fixed, I cant imagine the sheer number of gems wasted due to this.
1 vote -
1 vote
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Euros(€) instead of Pounds(£) on Steam
For some reason Arena has the store locked in Euros for me on Steam instead of GPB even though I am a British citizen.
At first I just figured we were waiting for Pounds to be added the same way Japanese Yen was recently so put up with foreign currency charges but recently I looked in the store on mobile and noticed it was indeed in Pounds.
This then begs the question why I'm stuck using Euros on Steam instead of Pounds like on mobile and if this bug can be fixed.
1 vote -
Store Daily Deals disappear before the posted expiration time (<24 hours)
Daily Deals in the Store disappear before the 24 window of opportunity has elapsed. This is not the first time this has happened, as I also missed out on 200 gems becase that deal disappeared 30 minutes after it became available. Technically this is fraud. Also, I know buying packs that don;t count towards the Golden Pack are not a good deal, but I can't help it.
1 vote -
Explore anthology 2 not available after the patch today
I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.
32 votes -
no three steps ahead alternate style
I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.
2 votes -
Standard rotation contradiction in MTGA
In the store, there is a warning on buying packs for Phrexia All in One, and looks like also for March of the Machine and Brother's War that these sets will be rotated out for Standard July 30th, however I received an announcement email today which said the only sets that are being rotated out are Crimson Vow, Midnight Hunt, Kamigawa and Streets of New Capena, so which one is right? I am confused.
0 votes -
Unable to change payment method or make any purchases and no error message is seen or page opened.
Clicking change payment method doesnt open a page and clicking anything in the store does not get any notification or message
1 vote -
Golden Pack Progress
Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.
2 votes -
unable to use store
Unable to get to the checkout screen of the store with RMTs tried re install and everything gets stuck on the waiting for server wheel of death
1 vote -
mythic
I opened a mythic pack of Outlaws of Thunder Junction but got a rare wild card.
1 vote -
Error 1093
No puedo realizar compras en la arena. Me da error 1093 y me dice que debo aprobar al banco emisor de mi tarjeta. Yo no tengo ningun inconviente con mi tarjeta de crédito ni mi banco. Es en el primer lugar que me da este mensaje al comprar. Agradezco información para solucionarlo
1 vote -
報告しようとしたらマイページの編集画面に飛ばされて報告できません
報告しようとしたらマイページの編集画面に飛ばされて報告できません
1 vote -
all of the cards say their the first copy ive gotten but its not
all the cards I open say their my first copy, even when their not
I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not
6 votes -
No daily deals in store
Daily deals in the store is not there in the store, there is usually a TAB for daily deals, the TAB is not there at all
1 vote
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