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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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861 results found

  1. Received rare wild card instead of mythic in Mythic Pack

    I just purchased a bundle of 10 Mythic Packs of the Lost Caverns of Ixalan. Of these ten packs, two were wild cards, with one being rare and the other mythic. I would like a refund on the pack that gave me a rare wild card. As I understand it, the entire point of a mythic pack is to guarantee a mythic card. If an actual mythic card is not provided then the wild card needs to automatically be a mythic wild card.

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  2. Mythic Pack bug

    Mythic Packs seem to give the same rarity distribution as normal packs...
    I opened 4 packs and each had the standard NORMAL distribution.
    What's the point of differentiating between standard and mythic if the drop rates and types are the same?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Client-error on code redemption

    i redeemed code (Starter Kit 2023) which was positively acknowledged by the client ("Redeem Code Success"). The client however only showed the waiting animation for a while but did not present the redeemed items and still shows the two Starter Kit 2023 decks which I created manually as incomplete

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  4. LOTR Prerelease Packs Gone

    I entered in this code from the LoTR prerelease event on my Arena account:

    AAE7F-A1DAD-3B88B-84AC0-D00CC

    It showed that I claimed the six packs and told me that they would be available to open on June 20th, 2023. Upon updating the game, these packs disappeared. All I have now are the three packs given to everyone.

    Please refund immediately.

    11 votes

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    8 comments  ·  Store  ·  Admin →
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  5. store

    the daily deals lost half of its stuff all of a sudden at 11:35 AM Eastern and I noticed it when I went in to get something. Half of what was there ten minutes ago still was there, but some styles and the gems had vanished. I am using the pc client

    3 votes

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  6. ゴールデンパックの進行について

    本日13時前にイクサラン 失われし洞窟のパックを6パックを購入しましたが、ゴールデンパックの進行が1つしか進んでいません。補填をお願いします。
    また、2月にもカルロフ邸殺人事件のパックを10パック以上購入しましたが、ゴールデンパックの進行は3つくらいしか進行していませんでした。
    その時は気のせいかと思いましたが、掲示板などにこういったことがよくあると書かれてましたので、今回注意してみていたところ確信に変わりました。
    素早い対応を期待しています。

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. Gems

    Sorry I'm not sure if this went through. I purchased 750 gems and haven't received them.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements

    I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. Mythic Reward Mastery Pass

    When winning the Mythic card reward in the Mastery Pass Outlaws of Thunder Junction, I keep receiving Uncommons instead of Mythics. This happened several times - I was under the impression that this had been fixed with one of the latest patch updates.

    Any updates on this one?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. MTGA is way too expensive

    I already spend hundreds of $ to MTGA (and MTGO), but I'm done with it since Patch 2023.26.10 (https://mtgarena-support.wizards.com/hc/en-us/articles/15739052065684-Patch-Notes-2023-26-10). After that, I didn't spent any money and I won't do it untill there is a huge reduction in pricing. I loved to draft a lot, and would re-start playing drafts if pricing policy would be reduced.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  12. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    6 votes

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  13. pay bills

    Problem of not being able to pay bills via STEAM in Japan.
    I want to pre-order the Modern Horizon 3 pack, but I get a store error. I checked and there were several similar comments on the steam store comments from about 2 months ago with low ratings. 20 people a day are paying $50 a day, which means that at this point you have lost over $60,000 in profits that you could have earned. How is it that you continue to lose profits for your company?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Bug - unable to redeem

    I have redeemed several codes, but have not received the items. I redeemed on the website, which tells me I'm supposed to receive in my Store in MTGArena, but they are not there

    3 votes

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  15. Improvements have been made on store packs with MH3, but there are still issues

    I very much appreciate the recent announcement regarding Modern Horizons 3 on Arena that the commanders from the EDH decks will show up in store packs when a full playset of all Mythic Rare cards in the main set have been collected. I like the direction you are taking with this. That being said, the current Premier Set, Outlaws of Thunder Junction, introduced 30 new-to-Standard Mythic Rare cards in the form of The Big Score, and I am rather displeased with your handling of it in store packs. I think that this further access via duplicate protection when a full…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. murders at karlov manor pre-order locked after set release

    I Pre-order the new set murders at karlov manor bought all the pre order bundles opened the the game day after the set released and it opened normal excpet that the packs says open 10 at a time but disapearse when i click on it and alll the other bundles are locked as well with the pad lock logo no idea if its my problem or its just a simple bug. i have uninstalled and reinstalled the game twice and downloaded it on my phone and on both platforms it was still locked. dont know what to do.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  17. bundle may 20/2024

    Cheap Bundle removed from store?

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. When i try to purchase gems the "waiting for server" load screen never stops

    When I try to purchase gems the "waiting for server" load screen never stops and I have to quit the program to get out. I'm a Mac user.

    1 vote

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  19. MKM three mythics apparently not in booster pool

    Here's what happens: https://www.youtube.com/watch?v=EKDBIost81A

    I have 4 of all MKM mythics, except for the three in question (Tomek, Wielder of Law + Melek, Reforged Researcher + Voja, Jaws of the Conclave).

    Opening normal packs and getting a mythic drop does not have one of those in the slot but rather the gem refund you get when you have everything applicable for that slot already collected.

    The same happens when opening mythic packs.

    Apparently, the three aforementioned mythics are missing from the pool.

    Please take the 480 gems (12 mythic replacement for 40 gems each) from my account and add those…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  20. 7 votes

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    5 comments  ·  Store  ·  Admin →
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