MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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457 results found
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I did not recieve level 49 of the mastery pass
I just completed level 49 of duskmourn mastery pass and did not receive the 400 gems. Received previous levels without issue. On Iphone.
5 votes -
MTGA mastery pass rewards BUG issue
When i unlock mastery pass rewards and reach Lv.40,found get nothing rewards(and now Lv.41 also).
6 votes -
Packs and Game store menus will not load
Ever since the most recent update on my PC I can't seem to open the store or packs menus. I have installed and reinstalled several times, but still no fix. It says that it is connecting to the server then freezes.
The funny thing is that I can still play games no problem. I just can't redeem any of my rewards.
8 votes -
Store bug 9/25/24
Apparently WOTC doesn't want my money. I have tried two purchase gems since yesterday evening and when I choose the gems I want to get, it only shows that it is working but never completes the task. Ordinarily it goes to the screen showing the payment method and total but it is not functioning. It does nothing. I am unable to stop the action or do anything else in game. I have to manually force the application to quit. Great work by your computer sciences division. I hope you see this as sarcasm.
4 votes -
Game stops responding and crashes if it has to connect to network.
Every time I open the store on mac, the game stops responding and I have to force quit which creates an error message. It already crashed my laptop once. only happening post duskmourn update
7 votes -
Psychic Frog Store currency missing
I completed a quest today, and did not receive any tickets towards the Psychic Frog MH3 store.
9 votes -
I haven't received any of the Mastery Pass rewards since somewhere between the 15th and the 20th reward (I got the draft token but not beast
I haven't received any of the Mastery Pass rewards since somewhere between the 15th and the 20th reward (I got the draft token but not beastie companion).
4 votes -
Mastery Pass
I did not receive the premium Mastery Pass rewards for some lvls (DSK)
5 votes -
Redeeming magiccon vegas XP only gave me set mastery rewards and not the mastery pass ones
Magiccon vegas 5000 XP only gave me 3 duskmourn packs and an eye, but not the other 3 packs and 2 styles & orbs it should have given me as I have gotten the mastery pass with gems.
4 votes -
Bug in Golden Pack progress
Bought a pack from the Store that was part of Standard (MKM). Did not get Golden Pack progress. Looks like a bug (given the recent change).
4 votes -
No rare card when opening Foundations packs.
I don't have anywhere near a complete collection of rare foundations cards but am receiving gems instead of a rare card every time i purchase a pack.
3 votes -
Mastery Pass Reward Not Receved Since Level 19
Mastery Pass Reward Not Receved Since Level 19
5 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
5 votes -
Maestry rewards bug
My rewards are missing from level 29 to level 33
5 votes -
Unable to Purchase Gems with Paypal
Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?
4 votes -
Haven’t received rewards from DSK mastery pass
Didn’t receive a couple of rewards from DSK paid mastery pass.
4 votes -
Arena Mastery Pass Not Providing Rewards
I purchased the Mastery Pass and didn't get a lot of the rewards. I didn't get 3 of the packs I should have gotten while progressing in the levels, I did not get any of the Mythic card rewards either, and I'm still missing 400 gems in total.
What do I do? My account name is TheNew and my email is thenewestgear@gmail.com
5 votes -
Mazemind Tome - Retro Frame missing after store redemption
After spending 1500 gold on the a retro frame Mazemind Tome during todays daily deal (5th Sept'24) it does not show up in my collection.
Of note, after redemption, the card popup showed the parallax frame rather than the retro one but that is also not available in my collection.
The result is I'm out 1500 gold with nothing to show for it. :(5 votes -
bought mythic pack
bought a BLB mythic pack and got a rare wildcard instead of a mythic
9 votes -
mastery orb card missing from collection
I spent a Mastery Orb on an Overlord of the Mistmoors a few weeks ago (as you can see in the first picture, since there's no white overlord to select with my new 2nd orb).
But if we look in my card list the card is nowhere to be found.And this isn't the first time, another time I got an Ocelot Pride as a reward, and it just vanished immediately, so I have no pictures to prove it. Has happened a few times, so common with rewards that it almost feel more likely that the card is missing than…
4 votes
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