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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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675 results found

  1. I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.

    I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  2. PACK purchase

    get pack button has not been displayed after purchasing pre-order bundle..

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  3. Throne of Eldraine unexpected pack opening behavior

    1. Give us the steps to reproduce the bug Open 2 packs for Throne of Eldraine
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
    3. Enter the actual results you’re experiencing Receive Gems reward, not expected Rare or Mythic card.
    4. Enter the expected results of the feature Expected a Rare or Mythic card when opening pack.
    5. Add any relevant screenshots/videos Currently have 221 of 276 rares and 70 or 88 Mythics collect in Throne of Eldraine. Opened 2 packs after winning 2 packs in recent draft event.
    6. If you found a workaround, please add workaround steps. none.
    0 votes

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    3 comments  ·  Store  ·  Admin →
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  4. 1,217 votes

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    721 comments  ·  Store  ·  Admin →
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  5. MtG Arena Store Summer Sale Suggestion

    The Summer Sale items offer poor discounts on items that many of us have little-to-no use for (more sleeves, alt styles, emotes, etc.). Why not offer serious discounts (75% off) on a 3 different packs each day of the sale? Allow a selection of packs from Historic, Explorer, and Standard each day.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Major Rarity card not found in at least the last 2 opened packages

    I've been opening packs today, but everytime I touch the hidden one, it reveals itself then disappear with the rest of the cards. I imagine that this is the animation you wanted, but the main card is missing in the collection as for an additional mighty-rare/rare token. It happened twice at least and I understood that people have been reporting this quite a lot. Thank you for your service.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  7. Summer Deals Land Purchase Bought for Full Price When I Owned Some of Them Already

    I bought the Summer Deal for lands for 11,000 gold, but I should have been charged for less because I already had some of the items in the bundle.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  8. 4 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Dominaria United Mythic Packs turning into regular packs on PC

    Dominaria United Mythic booster packs switched to regular packs on PC

    I purchased x3 Dominaria United Mythic packs on My PC (Windows).

    packs purchased with in-game currency, not gems.

    I opened the first pack, but was not rewarded with a mythic rare.

    I then noticed that the packs were the normal versions, not having a reddish banner pattern.

    I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.

    Upon going back to the tab to open packs the remaining packs as well as the newly…

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Store error (internal error) fix?

    Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)

    I logged in and then out, signed in on PC and mobile, and no resolution.

    I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  11. Issue with opening packs

    I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Standard packs: ONE appears with a warning that is not standard legal

    If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  13. white anime bundle not showing up in card styles

    after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  14. See bundle contents

    Why can’t I see bundle contents on my iPad?

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. Redeem Code Failure: Code Already Redeemed

    I recently started playing Arena again after a few years. I deleted my account a few years ago because I wasn't having fun anymore.

    When I created my new account, I tried entering codes for free packs and sleeves. However, some of the codes didn't work. I got an error message that the code was already redeemed, but I didn't receive anything for it.

    I only get the error message for codes that I redeemed on my old account, which uses the same email address as my current account. Is it possible that the system can't tell the difference between…

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Mythic pack did not contain mythic card. This is not okay.

    Be honest and give folks what they've paid for.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Opened WOE free 3 packs but 1 pack missing

    On PC I got WOE free 3 packs from inbox.

    After opening the first pack, an empty message box is displayed. After pressing the ok button I opened the rest of the packs and found that there were 2 packs left that I could open. When I opened the Collection, I found only the cards in the 2 packs that were opened later.

    Then I bought 1 pack from the store to open it and found that it can be opened normally.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Golden Pack

    Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Se quito de ofertas sobre 21julio 2023 y no me dejo comprar

    Se borró de ofertas diarias sobre y no me dejó comprar

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Card Misattribution

    Wrong artwork attributed to Eowyn card. The image on the card does not match the image provided by the Tolkein estate for Eowyn, and instead misattributes a random image to the card.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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