MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
475 results found
-
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.
1 vote -
Game crash on IOS
The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
It’s not possible to delete the app and reinstall 1gb for each match we play19 votes -
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.
6 votes -
Elesh Norn Card Style Not Equipping on Deck
Purchased Junji Ito Style and it does not appear in chosen deck during deckbuilding or gameplay after selecting. This is occurring on a mobile device
2 votes -
Did anyone miss opportunity to buy last set's Mastery Pass due to strange countdown timer?
last I remembered I still had over 30 hours left. I thought I had one more full day to play before buying the Pass.
1 vote -
Bought Mythic Pack, got a Rare wildcard
I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.
11 votes -
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
23 votes -
Mythic Bootser Pack not Giving Mythic
I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.
Why is this happing.
18 votes -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
3 votes -
Daily Deals Not Showing Up
Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).
3 votes -
3 votes
-
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
4 votes -
BUG: Brothers War Duplicate protection
I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]
I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.
this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.
3 votes -
Unable to use cards when buying card styles
Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…
2 votes -
Bought ebondeath got brushwagg
I bought ebondeath through the daily deal at 13500. There was a display issue showing at ego death at 15000. I clicked on 15000 but got brushwagg instead.
1 vote -
Product Suggestion
Hello,
The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.
Thanks in advance.
2 votes -
Store
Hi, I want to submit a bug in the Store.
If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.
I'm using the PC version.
2 votes -
Jump In! Event: my hero exploded (conceded) without me actually conceding on a won game. (really frustrating)
So I was playing a Jump In! Event and was losing the match. Then i managed to get so much value from Braids (was playing an Orzhov cultist/ninja deck) and i was 1 turn from winning the game and getting my reward. At the end of the turn I sacrificed my Skeleton and the I just exploded. Im almost sure I still had plenty of cards in my deck so I dont really know what happened
1 vote -
1 vote
-
4 votes
.png){kind=link}
- Don't see your idea?