MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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557 results found
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Mastery Pass Rewards Not Received
i have not received the reward for the levelling up in the mastery pass
10 votes -
Mastery Pass Rewards not recieved
Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.
7 votes -
Mastery Pass
I have not been awarded any of the rewards for Mastery Pass after level 34. I am currently level 39.
10 votes -
Duskmourn mastery pass not giving rewards
the Duskmourn mastery pass isn't giving both of my reward paths. i just leveled up from level 15 to 16 and i noticed my rewards have only been giving me the free rewards, but not for the mastery pass that i paid for. i don'tknow if im the only one, but it's been hapening the past couple days
9 votes -
Mastery Pass Rewards not received
I reached level 39 of the mastery pass but did not receive the Bloomburrow pack that is a reward for it.
9 votes -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
29 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
8 votes -
Crash on store open
Galaxy z fold 4. When I click the store tab, it loads for 2 seconds then crashes. Has done this consistently for about a week. I'm trying to pre-order duskmourn.
10 votes -
mastery pass rewards not received
no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..
8 votes -
No rewards from Duskmourn Mastery Pass
For several days, the rewards from the mastery pass are not being received. I'm on Windows and started noticing this on level 33, but seeing other complaints, it can be happening since before.
Moreover, this is the Mastery Pass Rewards, the normal bonus track rewards seem to be working fine.
DON'T BUY THE MASTERY PASS, it's not working, it's just a waste of gems.7 votes -
Bug with starter decks
When i claimed starter deck from foundations was a error, after relogin all decks havent some rares, and some decks havent name
7 votes -
The game freezes whenever I try to draft, access the store, or open packs.
I already submitted a request for a fix for this issue, and it did help for one log in. The store let me spend my tokens in the store for packs, without crashing. I was able to open the purchased packs, and it didn't crash. However, when I attempted to enter a draft, it froze. Now I'm stuck again. I can't play the draft I paid for. The game crashes every time I try. I can't access the store. The game freezes every time I try. I can't open any packs. The game freezes every time I try.
4 votes -
Missing Daily Deal
Daily deal has been missing for last 2 days, just says no deal is available but I checked the reddit and seems everyone else is getting the deal.
7 votes -
Multiple mastery pass rewards not received.
I have not been receiving the rewards for the mastery pass for the past few levels i have unlocked. one example i can show is the mastery pass says i have earned the "merry beast" companion but it is not available in my companion list. (screenshot included) However i have also not received the mastery orbs, card packs or card style rewards as far back as level 36, I dont have the card style for "viscous clown"
7 votes -
Mythic and regular pack not unlocking certain cards on Foundations
So I’ve supposedly unlocked all mythic cards on Foundations only that is clearly a lie. I only get gems now even though there are 12 mythic completely locked for me. Similar issue for all rarities actually, but this is big considering I’m using my gold coins on mythic packs and only getting gems now. Let the packs unlock the rest of the cards. This doesn’t make any sense and definitely doesn’t and shouldn’t mirror real life packs
3 votes -
Season Pass no XP gain
Hi Support,
I've played and won a few games today on Android and completed some quests but I didn't gain any Mastery XP.
11 votes -
Mastery Pass Rewards Not Received on PC
I've seen this happening intermittently for the last week or so and I thought I had basically prevented this issue from happening again by playing for my daily rewards on my PC instead of mobile, but nope, I was playing on PC just now and I got my daily gold and XP but I did not get the Mastery Pass reward of 400 gems for leveling up to 36.
This is now at least 2,000 Gold, 2x Mythics, several boosters, a bunch of XP, and I'm sure other stuff I'm forgetting that I haven't received since I bought the Mastery…
7 votes -
Mastery pass rewards
I paid but my rewards are not credited ... what should i do ?
7 votes -
EXP doesn't get added from wins or daily quests
I did a quest and two or three wins that I didn't get EXP for. However I did get EXP for my first 5 or 6 wins.
11 votes -
STORE BUG - Can't enter the store
Clicking on Store Button at the top menu
PC MTGA Client
"Waiting for the server", infinite loading
Expecting entering the store, but it's just loading
none
none yet
9 votes
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