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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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261 results found

  1. Nissa Planeswalker customization

    I bought a customization for the Nissa planeswalker and I cannot equip it. It shows me the planeswalker as though I had no customization for it.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  2. gold pack

    purchased 11 packs of tales of middle earth alchemy. did not progress my gold pack counter or give me a gold pack for purchasing 10

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Golden pack progression

    The golden pack progression system hasn't been updating for the last couple of purchases/days. Been stuck at 9/10

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Paypal Store purchase dosnt work

    When attempting to purchase anything from MTG Arena with Paypal option on infinite loop ...enter Username enter Password, thats all I get I only have paypal option as i do NOT have a credit cards only a savings debit card they dont work i have submitted this info 3 times under technical problems NO response in weeks I emailed their 3rd party people via messenger that run/control their payment system Wizards know of this issue and have yet to do anything about it.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    30 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Missing cards bought in Daily Deals

    Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Mastery Pass Rewards Not Received on PC

    I've seen this happening intermittently for the last week or so and I thought I had basically prevented this issue from happening again by playing for my daily rewards on my PC instead of mobile, but nope, I was playing on PC just now and I got my daily gold and XP but I did not get the Mastery Pass reward of 400 gems for leveling up to 36.

    This is now at least 2,000 Gold, 2x Mythics, several boosters, a bunch of XP, and I'm sure other stuff I'm forgetting that I haven't received since I bought the Mastery…

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Mastery pass rewards

    I paid but my rewards are not credited ... what should i do ?

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Arena wildcard mythic packs

    1. Received rare wildcard after purchasing mythic pack
    2. PC (windows)
    3. Paid for 2 mythic packs, received only 1 mythic card
    4. I expected 2 mythic cards
    5. see log file attached.

    note: this is happend before...

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Alchemy packs did not progress the countdown for free pass

    When I bought two Baldurs Gate alchemy packs the progression for the free packs did not advance, even though it says to buy Standard and Alchemy packs to earn a gold pack. While there is text about how it cannot be played in the current Standard or Alchemy format, the text regarding earning golden packs does not suggest this should be a problem so long as the pack is an Alchemy pack.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. Shop items not received

    I have bought 2 items from the shop but none of them is in any of my deck and i tried search for them and they were not to be seen.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Mythic Pack gives Rares

    Has happened roughly 10x times.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. The Arena store is completely non-functional on Mac.

    1. To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
    2. I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
    3. The results are that I can't buy anything.
    4. I'd expect to be able to buy something with money.
    5. No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
    6. Googling the problem lead me to a Reddit thread where someone said…
    3 votes

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    1 comment  ·  Store  ·  Admin →
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  14. mastery pass rewards not received

    no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..

    8 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Unable to Purchase Gems with Paypal

    Unable to Purchase Gems with PayPal. Tried multiple times and the only screen that comes up is 'Just a second" with the spinning circle. Tried twice, same thing. Went into my PayPal account directly, no activity showing so far. Assuming not going through?

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Bug with starter decks

    When i claimed starter deck from foundations was a error, after relogin all decks havent some rares, and some decks havent name

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  17. The game freezes whenever I try to draft, access the store, or open packs.

    I already submitted a request for a fix for this issue, and it did help for one log in. The store let me spend my tokens in the store for packs, without crashing. I was able to open the purchased packs, and it didn't crash. However, when I attempted to enter a draft, it froze. Now I'm stuck again. I can't play the draft I paid for. The game crashes every time I try. I can't access the store. The game freezes every time I try. I can't open any packs. The game freezes every time I try.

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  18. Store not counting packs towards golden pack

    yesterday I bought 9 packs then 3 and 1 packs of Pionier masters and none of them updated my progress towards a golden pack the first 9 packs should have given me a goldent pack as the marker is stuck at 2 I hoped this was just a tempoarry glich but i still havent seen the bar moved or gotten a pack. Im using the Android version with a Galaxy 24+

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  19. STORE BUG - Can't enter the store

    1. Clicking on Store Button at the top menu

    2. PC MTGA Client

    3. "Waiting for the server", infinite loading

    4. Expecting entering the store, but it's just loading

    5. none

    6. none yet

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Orange Light Under “store” always on.

    Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months

    2 votes

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    0 comments  ·  Store  ·  Admin →
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