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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    5 votes

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  2. AFR missing from store

    Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions

    8 votes

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  3. 5 votes

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  4. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    13 votes

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  5. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    4 votes

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  6. ステンド

    ストアのセットにあるステンドグラス版のカードスタイルの名前とカードタイプが表示されない。

    2 votes

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  7. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. booster gave me Gems instead of a card. (I dont have all the collection yet)

    I opened a Brothers War booster and the game gave me gems instead of a rare card (retro artifacts). And I dont have all the rares or mythics.

    2 votes

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  9. Missing gold packs

    I got 3 free packs from using the code for brothers war, purchased 2 packs using gems and won packs from mastery challenges, however my progress says 3 and it should be at least 8 or 9. It seems it isn't reading the correct amount of packs. Prior to Wednesday 11/23/22 the count was closer to accurate and trying to read it, but now it's off alot and not reading

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    2 votes

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  11. Refund/replacement for mythic pack - Mythic Pack False Advertising

    I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!

    1 vote

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  12. (Mac OSX) Purchase results in a hang

    This is from my own logs.
    Nov 19 18:10:58 [Username]com.apple.xpc.launchd[1] (com.apple.mdworker.shared.01000000-0100-0000-0000-000000000000[590]): Service exited due to SIGKILL | sent by mds[137]

    1 vote

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  13. 2 votes

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  14. Booster box locked

    I used a code from a booster pack to get 6 booster on mtg arena but now (November 15th, mtg arena already updated) it keeps not letting me open them

    2 votes

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  15. DMU packs dissapeared or duplicate protection not working

    I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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  17. Bug- store purchase not reflecting

    Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!

    1 vote

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  18. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…

    2 votes

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  19. Unable to purchase Baldurs Gate Wyll Pack bundle on iOS

    The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
    Only the Lae'zel Play bundle is available
    I can see the Wyll Pack Bundle from my desktop

    6 votes

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  20. Ikoria Lair of behemooths Mythic Booster problem

    So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.

    1 vote

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