Skip to content

MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


880 results found

  1. card styles and duplicate protection

    Apr 16, 2024, 10:55 AM PDT

    today Outlaws of Thunder Junction was released and I purchased card styles for the fast land duals.

    Then I found out that I cannot apply them to Concealed Courtyard Spirebluff Canal Blooming Marsh inspiring Vantage Botanical Sanctum from the Edition Kaladesh.
    (I already had crafted a playset of all these cards)

    Should everyone really craft the same cards again from edition Outlaws of Thunder Junction in order to be able to use those new card styles ?

    Is this a bug or "works as designed" ?
    Actually it does not make much sense to purchase…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Didn't recieve card after purchase

    Platform: PC, Epic Games launcher

    I purchased a card from the daily deal section of the store last night, and I never received it. It was for 1,600 coins, it was "Ojer Taq, Deepest Foundation" and it had that moving, active background style to it. When I purchased it, that blue tutorial ghost orb said "let's go unlock your pack!" and floated to the packs tab. I click on the packs tab, and nothing is there. I check my collection, and the card is not there either, not even the normal version of it. I figured "oh maybe the server…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. By opening 10 packs at once, I was able to obtain less than 2 packs of cards!

    By opening 10 packs at once, I was able to obtain less than 2 packs of cards!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Golden packs containing cards that are not standard-legal

    According to https://magic.wizards.com/en/mtgarena/drop-rates, golden packs will include:
    "At least one card per pack will be Mythic from any standard-legal set, 2 cards will be Rare or Mythic from the latest set, and the final 3 cards will be Rare or Mythic from any current standard-legal set."
    This means 4 cards will come from any standard-legal set, and 2 will be guaranteed to come from WOE. Because LTR is neither standard-legal nor the most recent set, these cards should not appear in golden packs.

    As a standard-only player, this hugely devalues golden packs and is honestly incredibly disappointed. I went…

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Release standalone version

    I do not want to have to use Epic to get Arena, it is so off putting I'm already reconsidering getting back into magic at all. Steam would be acceptable, Epic is just terrible. The launcher crashes, they alway keep showing ads and ******** popups. I just want to play some magic and all the other ******** needs to *****. I've been playign mtg off and on for 25 years, but the last 10-15 I just can't get into it and spend my 1000's of $ a year on it just because epic is so * and off putting…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Steam version of Arena refusing to access steam wallet for completing purchases

    I click on the button in the store to purchase wild cards with sufficient funds in my steam wallet, and it simply returns me to the shop without opening the steam purchase page to complete the transaction.
    Attached are the logs, which I don't fully understand, but hopefully can shine a light on what might be happening.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Crashing while opening boosters

    I play arena on my android. Since the first update of thunder junction I have been experiencing the app shutting down on its own. It's been happening mainly in the interface and has recently started happening during games. I have been able to put up with it. What the main issue is that it has started happening when I am opening booster packs. This has happened twice now. I open the pack and just before the cards are revealed the app forces itself to close. After restarting the app, I go to my collection to see the new cards that…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. 2300 gems for the chance to shop for asthetics?

    Are you guys really that hard up? You don't even offer options to earn gems but you want people to pay you money for card styles?
    You may have just placed the straw that broke the camels back in regards to me spending another dime on this game.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. horizon hideaway pass bug

    Before I purchase Horizon hideaway pass for 2800 gems, on Jun11, I already have assess to Psychic Frog's Horizon Hideaway. I was able to purchase stuff with ticket won during quest. I thought purchasing hideaway pass would give me more access to other prices. After I purchased the pass, there is no different in the hideaway. I don't know if it was a bug that I can access hideaway pass without paying 2800 gems or the 2800 gem purchase doesn't do anything. In short, I have 2800 gems less for nothing

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Psychic Frog Horizon Hideaway’s not giving proper credit for prior achievements

    I bought the Psychic Frog’s Horizon Hideaway pass for 2800 gems today (June 11). It says “ During this period, you will earn Horizon Hideaway tickets even if you haven't yet paid for entry to Psychic Frog's Horizon Hideaway; you can always pay the entry later if you decide you want to shop after all…” I won 11 matches and completed my daily quest. I should have gotten 45 + 5x2 + 5x1 = 60 tickets, but I only got 56 because it did not give me credit for the matches I won before I bought the pass (the pass…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. unable to purchase anything from store

    Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.

    I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Store error

    For a long time now, I can't buy anything with my Steam wallet.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Mythic Reward Mastery Pass

    When winning the Mythic card reward in the Mastery Pass Outlaws of Thunder Junction, I keep receiving Uncommons instead of Mythics. This happened several times - I was under the impression that this had been fixed with one of the latest patch updates.

    Any updates on this one?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. bought a mitic pack and didnt receive a mitic card.

    bought a mitic pack and didn't receive a mitic card. I received a gold token

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. 2024-04 Cannot Access Store

    Can't access the store. Trying to buy the pre-order bundles but everytime it gets stuck saying "waiting to access" I should be more clear, I can access the store but cannot buy any of the pre-order bundles. It just keeps saying "Waiting for the server..."

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Purchase menu is not loading. searching for server

    Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. My oko bundle disappeared

    I bought the OKO bundle ($49.99,50 packs of OTJ,painswalker oko and plainswalker oko’s card style) and the bundle disappeared just now,also disappeared in store[The picture(8449) is the packs interface right now,it is different from the interface I just bought the bunlde(picture 8448)],what happened to my account?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. OTJ Mythic packs don't give Big Score mythics when 100% OTJ complete

    I am 100% rare and mythic complete on OTJ, with MANY Big Score cards left to get. However, when I buy mythic packs (spending even MORE gems to buy 4 MORE packs as shown in an attached screenshot) I almost always get a pittance of gems in return instead of any of the multiple Big Score mythics that I still don't own. Is this intended? If so, that's absolutely miserable - if not, it really needs to get fixed, I cant imagine the sheer number of gems wasted due to this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base