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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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467 results found

  1. Golden pack track works incorrectly with pre release packs

    Golden pack progression works incorrectly with pre-release packs
    Steps to reproduce
    Redeem pre release promo code
    Go to packs
    Click Open all packs
    ER golden pack track is progressed to reflect that 6 packs are opened
    AR golden pack track progress shows only one pack opened

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Mythic Pack gave me a Rare Wild Card instead of a mythic

    1. Give us the steps to reproduce the bug

    While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

    1. Note which platform you’re using (PC, Mac, Android, or iOS)

    I am on PC.

    1. Enter the actual results you’re experiencing

    Like I said, I received a Rare Wild Card instead of a Mythic.

    1. Enter the expected results of the feature

    I should have received a Mythic Rare card.

    1. Add any relevant screenshots/videos

    Unfortunately, I could not capture my screen.

    1. If you found a…
    3 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Mythic Pack without mythic card

    Hello Wizard
    I paid for 1 Dominaria United Mythic Pack but I didn't receive any Mythic card (i receive 1 rare wildcard).

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  4. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    13 votes

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    8 comments  ·  Store  ·  Admin →
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  5. 106 votes

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    43 comments  ·  Store  ·  Admin →
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  6. Arena Summer Sale Matt Jukes Lands

    I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.

    This is absolutely unacceptable.

    10 votes

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    4 comments  ·  Store  ·  Admin →
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  7. Store internal error

    I can’t purchase some of the daily deals, I get “store internal error”.
    Can you please fix it?
    Thanks,

    Davide

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. acquisition of "5 praetors of new phyrexia" offer in the "MTG Arena" store

    The purchase process for the "5 praetors of new phyrexia" offer in MTG Arena failed. Although the offer was redeemed at an approximate cost of 5,750, the cards were not added to the collection and the offer is no longer available in the "Offers" tab in the store.

    I described in the print the location of the offer and the value of the wallet, proving that I have gold to carry out the transaction.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  9. Oracle of the alpha bundle error

    I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
    I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Daily Deals at Store is empty

    I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Golden Pack Progress Error

    I bought 6 packs and it only filled 3 packs of progress toward the Golden Pack. I used a PC.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Alchemy: Phyrexia packs giving bonus commons instead of wild cards

    I have had this problem before, and I think I was compensated for it, but I thought it was fixed. I am getting additional copes of cards I already have 4x of (in the correct printing) with packs that are not directly that set's cards. In this case, I opened an Alchemy: Phyrexia pack and got a Crawling Chorus (from ONE). I know that I was playing a constructed deck with 4x of the card, and I know how many wild cards I have, and the number of wild cards did not go up, and the collection still says that…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Potential Buyer lost

    I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.

    This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Explorer Anthology 2 missing from store before sale ends on March 7

    The Explorer Anthology 2 bundle has been missing from the in-game store both on PC and Mobile (android) since March 1, even though everywhere the sale was advertised it was listed as lasting until March 7. This seems more like an oversight than a purposeful early end and might just be a bug.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Prerelease Packs Can't Be Opened

    Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Duplicate protection does not work with cards previously obtained in anthologies

    If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. 3 votes

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    0 comments  ·  Store  ·  Admin →
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  19. Uncommon Pet - Phyrexia Mastery

    Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.

    2 votes

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  20. 2 votes

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    1 comment  ·  Store  ·  Admin →
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