MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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100 results found
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Store error
I can't access the store, and my pets and avatars have disappeared.
I play on an Android mobile (Redmi Note 13).1 vote -
minhas cartas ganhas estao como primeira mesmo nao sendo a primeira ganha
When receiving a card it appears as the first one even though it is not the first one I am opening... there are cards that I have 4 copies of, yet it appears as the first obtained... I have the feeling of losing different cards and even possibly losing the duplicate protection gems.
ao receber uma carta ela aparece como primeira mesmo nao sendo a primeira que estou abrindo..... tem cartas que tenho 4 copias porem ela aparece como primeira obtida .... tenho a sensação de estar perdendo cartas diferentes e ou ate mesmo esta perdendo as gemas de protecao…
1 vote -
Problems with the store
I tried to purchase a pack with the money of the game...the first time the store wasn't available, so I tried to restorethe data of the game (in options). I entered the game again and I could go in the store but not purchase anything. It says "error of the intern store"
1 vote -
Marsh Flats old border style can't be purchased
This land style can't be purchased for some reason. All the other fetchland styles are available, so this one being the only one locked out seems like a bug.
1 vote -
Duplicate purchase gems
Unable to purchase gems-
Says that I have a duplicate stpre ticket or that I already own this item when i do not
1 vote -
Aux payeurs..
qui engraissent cette entreprise, faut savoir quelque chose:
Vous ne savez pas jouer, vous payez pour que le jeux vous fasse gagner, ça se voit à votre tirage de cartes, quand vous sortez 2 fois la même carte au 3éme tour, ce n'est pas de la chance, c'est de la manipulation de pioche.
Quand vous gagnez trop facilement contre un adversaire parce que votre deck est en totale adéquation pour battre le deck de votre adversaire, c'est simplement parce que la matchmaking est truqué.
Apprenez que si vous vous plaignez d'un petit détail ou du moindre petit dysfonctionnement lors d'une…
1 vote -
"You already own this item"
I'm getting the supid "You already own this product." bug when trying to purchase wildcards. I've cleared my cache and reinstalled the app to no avail... I play on an Android, and never had this issue before, but now it's been going on for a week... A WEEK!
1 vote -
アプリ購入問題
アプリ内の課金情報を更新する処理に誤りがあります。
具体的には、「購入済み」と判定するロジックが、本来は何度でも購入できるはずのジェム（消耗型アイテム）に誤って適用されています。
その結果、ジェムを一度購入すると「購入済み」状態に更新されてしまい、以降は同じジェムを二度と購入できなくなります。
この不具合のせいでおそらく相当額の機会損失で出ていると思われます。
至急対処されたく1 vote -
Paid twice for Mossborn Hydra Card Style in the store
Paid twice for Mossborn Hydra Card Style in the store
1 vote -
Getting a card in a pack that you have a playset of and it says it's new
Every pack of Secrets of strixhaven I open has "shared roots" which I already had a playset of, it also always says it's my first time opening it
1 vote -
Your browser is incompatible with the 3-D Secure authentication.
Buying gems bugs like never before, now it's all the time resulting in me not able to replenish gems!!!
After clicking no matter which amount of gems, I enter my VISA details.
Then this error comes all the time: Your browser is incompatible with the 3-D Secure authentication.
Tried some googling and tried a thing or two, but honestly, this is on your side. I have no issue giving money to my other 36 games :D1 vote -
1 vote
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Error link payment
I try to buy gems, but the link to the payment site is broke :(
1 vote -
Store Error
Unable to purchase gem at 750, 1600, and 3400. Store tells me I already purchased it.
1 vote -
Gold pack progression error
Bought a pack daily deal store and itnstead of filling my gold packs progression to 10, it went to 1 and I did not get a gold pack.
1 vote -
Bought Strixhaven play bundle and did not receive packs
I bought play bundle and STILL have not received any game messages or anything giving me the packs that came with it. I received everything else
1 vote -
My Secrets of Strixhaven Preorder is missing
My Secrets of Strixhaven Preorder is missing
I bought the Secrets of Strixhaven Preorder from Steam on my PC.
I received "Professor Dellian Fel sleeve" and "Abigale companion" at purchase.
But even after at release, I have not received any other things.
Fix this bug, please.1 vote -
Golden Pack Progression
2/13/2026 - Golden pack progression is not recognizing Lorwyn Eclipsed Mythic pack purchases. Tested out with regular pack purchase and that's being recorded.
2 votes -
予約購入したセットパックが開封画面にない。
アップルストア上では購入したことになっているが、解禁日になっても開封画面にパックが入っていなかった。
1 vote -
Booster Pack is Short Cards
My booster pack only has 8 cards in it.
0 votes
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