MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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675 results found
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Gems
A few days ago gems were in the daily offer, but they had an incorrect price (too high); I tryied to purchase them but i had not enough gold, i did a few matches and when i went in back later with the right money, gems offer was no more there in the daily offers and there was another offer in substitution. The day after i received a 100 gems gift because the price was too high, but i never purchase them cause gems offer was no more there. Please let me purchase them, i need those gems. Thank you
2 votes -
Daily deals not working
I bought a discounted card (ancient copper dragon) from the daily deals part of the store but when I try to add it to my deck it does not show up in the cards I own but when I went back to the store it was still showing that I had purchased the card. So I'd really like my card or a refund please.
1 vote -
Daily Gem Deal Missing/Insulting "Resolution"
So you send out push notifications to buy 400 gems for gold, left it up long enough for a few people to actually take advantage of the rare ability to turn gold into gems, then remove it shortly after, well under the expected 24 hours of a "daily deal"? All thats there now is card styles, no gems for gold at all. I really dont care if it was 1500 gold or 1900 gold for 400 gems, simply being able to turn gold to gems WOULD HAVE been great. And to add insult to injury, you send out a measly…
2 votes -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…4 votes -
March of the Machine
Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.
3 votes -
Have been receiving gems in packs rather than Rares for LTR
- For the past 10+ packs I've opened for Lord of the Rings, I've received gems instead of rares despite having only collected 268/292 rares. The mythics didn't seem to be affected. My concern is this will carry-over to Wilds of Eldraine, and I will want to full-complete those sets as I had wanted to with LTR.
- I'm using MTG Arena in Epic Games for Mac OS X.
- I continue to receive the gems when opening Lord of the Rings LTR packs, haven't verified if it's affecting other sets. Most sets I have 100% completion on.
- The expected result was to…
1 vote - For the past 10+ packs I've opened for Lord of the Rings, I've received gems instead of rares despite having only collected 268/292 rares. The mythics didn't seem to be affected. My concern is this will carry-over to Wilds of Eldraine, and I will want to full-complete those sets as I had wanted to with LTR.
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Items missing from store
Items removed earlier than stated for some players
6 votes -
Bolas's Citadel
was not able to get the card bought in daily deals. this also happened when I got a witch king of angmar. what asre you going to do about this
1 vote -
phryrexian obliterator
death touch doesn't work again this card.
2 votes -
Full-art Land not buyed
I bought two full art lands without receiving them correctly as you can see in the attached files
1 vote -
Jungle Hollow Alt Art not usable
Just bought the Jungle Hollow card style in today's Daily Deals. It shows purchased in the shop. However, when trying to change the regular Jungle Hollows in a couple of my decks to the new card style, there's no option to. I tried restarting the game, but still cannot access the new card style.
1 vote -
Golden pack gave alchemy card
I opened a golden pack just now and, despite my understanding being that they only contained standard-legal cards, this one had a rare from the LOTR alchemy set in it as one of the six which as far as I know isn’t standard legal.
3 votes -
1 vote
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benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
4 votes -
Opening Nazgul
Despite spending digital currency on all 9 Nazgul when the product released, I'm still opening them in packs.
1 vote -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
6 votes -
Bug
Al adquirir la oferta del boundle de gestos de pirexia no se han instalado y no aparecen durante la partida. Es una estafa!!me he gastado 7000 de oro para nada
1 vote -
Card bought on daiky deals
I have a problem with a purchase that I made in daily deals, the card blast zone was bought, game currency was spent, but the card is not available when I try to create a new deck
1 vote -
Missing gold/Amount of gold didn't update
I've received Gold from mastery pass and gold from maintenance but the amount of gold didn't get updated in my account :/
3 votes -
Mastery Tree Issue
After getting an orb, I'm unable to actually use it in the mastery tree. I try to choose the set of sleeves that I want (I've already unlocked each of the steps leading up to it) and then it just says there's been an error and leaves the mastery tree.
1 vote
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