MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    1 vote

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  2. Store: bought avatar bundle for 3000 and cannot find it in my decks

    Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?

    1 vote

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  3. U win - U lose

    I won match in premier draft, should be ended with 7-2 but somehow ends up with 6-3.

    1 vote

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  4. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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  5. Mastery Pass Mythic ICR Not Awarded

    I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.

    1 vote

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  6. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    1 vote

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  7. SNC Promo Pack Code 'Code Not Found'

    I have 2 SNC Arena codes from promo packs that I unsealed myself, and neither are redeeming for me. I've tried all permutations of swapping 0's and O's and entering the code with and without dashes. I have not redeemed any SNC promo pack codes yet, and redeemed my one prerelease kit code

    1 vote

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  8. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    1 vote

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  9. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    1 vote

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  10. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    1 vote

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  11. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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  12. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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  13. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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  14. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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  15. did not receive level up rewards

    Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac

    2 votes

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  16. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    3 votes

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  17. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    5 votes

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  18. 1 vote

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  19. Store: No Option to Purchase Alchemy Boosters

    Steps to Reproduce:

    Go to the packs tab under the store page.

    Expected Result:

    Purchase options for Alchemy boosters.

    Actual Result:

    No purchase options for Alchemy boosters.

    1 vote

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  20. 1 vote

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