MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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440 results found
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pass
My premium pass is not being counted, only the free one, I want my benefits if I paid for the pass, I didn't receive them from reward 5, that is, 2 premium benefits that I didn't have access to and that were mine by right
3 votes -
Didnt recieve cards from new player decks. Deck names empty.
I didnt recieve cards in some of the new decks we got with release. Also some decknames are empty:
4 votes -
Waiting for Server in the Store
I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...
10 votes -
No puedo reclamar mis codigos de caja de presentacion de la expasion cimientos
El errror me da cuando en MTG Arena o desde mi perfil de wizards intento canjear los codigos promocionales de 4 cajas de 5 cajas que ge comprado del pack de presentacion de la expansion cimientos. Ayer canjeé un codigo y me dieron los 7 sobres en el juego, pero cuando intento canjear los 4 restantes no me deja. Por lo que tengo entendido, existia el limite hasta 5, por lo que no entiendo porque no me deja los 4 restantes que me faltan y no han sido utilizados
3 votes -
対戦したりストアに入ったりするとフリーズする
2024/9/14に、PCでアップデートをインストール後、ストアに入るたびにフリーズするようになってしまいました。
その後、BO3で対戦中も、フリーズが起き、サイドボードになったらフリーズしてサイドチェンジが全くできませんでした。
インストール前は全くそんなことは起きませんでした。
対処保方法を教えてください。6 votes -
Duskmourn: House of Horror Mastery Emporium
Hello. I've got a problem with the mastery emporium i currently have 15 mastery orbs but the master emporium coming up with no items available. This started after i was awarded the item that i hadn't received from the pass yet. Just contacting as concerned i wont be able to get all items from the emporium before it goes in 6 days time.
4 votes -
Psychic Frog Hideaway left store early
Psychic Frog's Hideaway said we had 4 hours left to use it. I bought it and started redeeming tickets. Starting at 11 AM EST, I received internal errors and when I closed out the program and brought it back, the store is gone despite having 3+ hours left (according to in game message) and hundreds of tickets left to spend. Please re-enable or refund this purchase.
5 votes -
Daily deals have gone missing for multiple days.
There are daily deals but me and some other unfortunates are not getting any deals for multiple days now.
I tried reisntalling and multiple times reloading the store (clikcing off and back on "store") no luck from both.
4 votes -
4 votes
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Mastery pass not rewarding
Mastery pass rewards mostly came through now, but from what I noticed so far was that mythic wild cards are still not rewarded.
3 votes -
Bug in Store
For the third day in a row, my store isn’t showing the 'Daily Deals'.
4 votes -
Mastery Pass rewards missing since level 29
I haven't received Duskmourn Mastery pass rewards past level 29.
4 votes -
Mastery rewards
Unlocking new levels in Duskmourn Mastery doesn't unlock any reward anymore, I'm like missing more than 5 levels of rewards at this time
4 votes -
Mastery Pass Rewards Not Received
Hello,
I have Duskmourn mastery pass but I don't receive the mastery pass rewards for the last levels I completed.
Could you please fix that and send me the rewards I paid for ?4 votes -
Store Tab "Cosmetics" crashes the client
In the store menu, when I click on the tab "Cosmetics" the client crashes out
7 votes -
Didn't get the draft token of the mastery pass
Didn't get the draft token of the Duskmourn mastery pass lvl 15. MTGA PC version.
4 votes -
Haven't gotten pack rewards since level 10 from the Duskmourn mastery pass
As title says, I haven't gotten any of the rewards since level 10 except for the eyeballs.
4 votes -
Mythic pack gave rare instead of mythic
Mythic pack gave me a rare wildcard. I would like a new mythic pack
6 votes -
mtg arena (Epic games launcher) starts on mac 2018, then freezes at first click
I run mtg arena on a mac 2018 with epic games launcher.
my issue started last week (the update before duskmourne).
The game starts. Then when I click e.g. on a limited format, the graphics feezes, sound goes on. The activity monitor from mac shows that the GPU has '5 million minutes time usage'.
This bug is strange as the start screen works.
Strange also: when i click play and join a match directs - it works!
It just eventually crashes.
It always crashes when i click on a limited event (the screen where you can pay to join it)…5 votes -
Mastery pass
Not receive the reward since level 33.
This is the third time I signal.4 votes
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