MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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822 results found
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Gems in pack instead of wildcards
I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.
1 vote -
Gems in pack instead of wildcards
I bought a Murders of Karlov Manor mythic pack and received gems instead of a card I am missing. Please help.
1 vote -
Purchase window does not appear
I am trying to purchase gems/wildcard bundles and when I do this, the purchase window does not appear from Steam to purchase the digital products. This has persisted for several weeks.
1 vote -
Bunnicorn
Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.
1 vote -
Paid for Mythic rare pack, did not get a mythic rare card
I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack
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Magic The Gathering Arena Screenshot 2022.11.24 - 08.54.40.27.png 2848 KB -
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UTC_Log - 04-10-2022 09.28.24.log 189 KB -
UTC_Log - 04-08-2022 03.02.54.log 10313 KB -
Log20220405_103107.log 36 KB -
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Log20220331_143029.log 49057 KB -
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UTC_Log - 03-31-2022 15.21.51.log 4063 KB -
MTGA 3_31_2022 10_27_03 AM.png 3019 KB
124 votes -
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"Not Enough Gold" Despite Having Enough
Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
Oh well6 votes -
Fallout cards in Arena when?
When are the Fallout cards coming to the Arena store? its an idiotic move if you dont put them on it so just wonder when you will be?
1 vote -
No daily deals. No quick draft.
I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.
4 votes -
no credit for purchasing packs
Game says I purchase X packs and get a golden pack. Well, i purchased a pack, granted it was 10% off but I still fulfilled my obligation of purchasing a pack. I expected to receive progress towards a golden pack because I PURCHASED A PACK but did not get credit. Fix this issue or make it clear that purchasing a pack at a discount disqualifies a customer from getting what should seem obvious. thanks.
8 votes -
Bundle not in store
Missing the one-time 20 Booster Alchemy: Murder at Karlov Manor for 15k Gold Bundle
1 vote -
Gave me a rare wildcard from a mythic pack.
This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.
1 vote -
Card pack disapearing
I redeemed my Lost Caverns of Ixalan today, openned one pack and the 5 other just disapeared when I click next.
1 vote -
Golden Packs given Alchemy Cards
I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.
I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.6 votes -
Missing LCI packs after update
When logging in after today's update the LCI packs I had previously redeemed on my account (from pre-release code etc.) have disappeared.
It was 10 packs "locked out" until 14th November. Now, after claiming the packs from the pop-up from the inbox there is only the 9 newly claimed.
I have tried logging out and restarting the client but to no avail.2 votes -
packs are gone
I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.
3 votes -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
11 votes -
bought a mythic pack of LCI with no mythic card inside.
Give us the steps to reproduce the bugpurchase 1 mythic pack of LCI
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)PC windows10
Enter the actual results you’re experiencingNo mythic card in pack
Enter the expected results of the featurea pack with a mythic inside could be called as a mythic pack
Add any relevant screenshots/videossee attached. Didn't realize that a screenshot would be needed then,
so guess showing the new cards i've got would be fine, concerning you might have background logs in server
…If you found a workaround, please add workaround
1 vote -
Mastery XP won't register until I log out
I purchased the mastery pass, but mastery XP often won't register upon completion of quests. This can be remedied by logging out and then back in, but then the mastery pass jumps ahead to where you should have been if your xp had been registering. This means when there are card rewards, I cannot reveal or claim them, and I do not even know what they are or if they were added to my collection. Very irritating, might dissuade me from paying for a mastery pass in the future.
1 vote -
Did not receive gems in Mastery Pass
I purchased the Mastery Pass at level 34 and received all the rewards except the 400 gems.
I'm using Arena on Mac.
1 vote -
[Translation] Missing translation on booster opening
During the booster opening process, the orange button on the bottom right has a missing translation ;)
Have a nice day
4 votes
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