MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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467 results found
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raptor
I bought the Flensing Raptor pet and sleeve package as soon as I saw it on sale in the store for 3,000 gems. Only a few hours later, the price changed to 550 gems and now I am noticing that I don't have the sleeve (the pet is still in my possession, maybe because I already equipped it to some decks). Is there any way I could get refunded the difference, as I assume this is some sort of mix-up with the release of the Flensing Raptor where it was only meant to be made available today for the cheaper…
1 vote -
Bought a card and it does not appear in my collection, not even after days
Bought a card in daily deals and does not appear in my collection, fix this!!!
1 vote -
Wildcard auto redeemd
Today I Opened a Mondrak glorious Dominous short Afterwards I shouldve got a wildcard from the mastery track but what i think happend is that i got a second mondrak instead.
because after opening the booster pack that i got from the mastery track i decided to try a new deck and while browsing my collection i saw that i now posses 3 Mondraks before i had only 1!
i could not explain this to myself so i checked my wildcard count which was still at 4 but it shouldve been 5!
and because that might happen again and turn…0 votes -
Store Daily Deal card styles do not explain that they do not apply to all printings of a card name
The Saturday, Feb 25, 2023 Daily Deal in the Store included a Mina Harker card style. As seen attached (from the ArenaDailyDeals twitter feed at https://twitter.com/ArenaDailyDeals/status/1629530368964476930/photo/2) the Mina Harker card style only says "Thalia, Guardian of Thraben card style".
I purchased the Mina style today and then discovered that since my Thalia copies were from Historic Anthology 2, not from Crimson Vow, that the card style is useless.
Support refused my request for a refund, stating that it is my responsiblity to " make sure you are certain" before purchase.
But how can I do this is the Store…
1 vote -
Didnt receive card: Elesh Norn Full Art
I did not receive Elesh Norn, despite buying and claiming her in the store for 4000 gold. As you can see, I am left with 100 gold, but no Elesh Norn Full Art. Is there anything that can be done?
Edit: Forgot to mention the steps that caused this, but I had done this:
1) Logged In
2) Played one round of Standard
3) Saw a deal being offered in the store, clicked.
4) Elesh Norn was the first deal in the list, I bought her immediately for the 4000 gold. As you can see, the deal is gone, so…1 vote -
pass saisonnier
bonjour, je suis déçu car j'ai acheter la pass saisonnier 5400 gemmes en pensant qu'il serait plus long de 20% mais en réalité j'ai dépensé 2000 gemmes pour avancer de 20%, or cela ne m'intéresse pas! L'explication n'était pas assez claire, je suis déçu et j'ai perdu 2000 gemmes !
1 vote -
AFR missing from store
Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions
8 votes -
5 votes
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booster
Comprei um booster em promoção, mas ele não aumentou a progressão dos Pacotes Dourados
1 vote -
Daily Deals not displaying in STore
I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.
2 votes -
Packs
I used my gems to purchase 10 packs. When I opened the screen, I opened the gold pack that I earned. Afterwards, I was only able to open 2 of my 10 purchased packs before the rest disappeared from my screen completely
1 vote -
"Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error
The "Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error.
2 votes -
Golden rewards not counted properly
I brought 3 packs from the store, but as a package. This has only counted as one card towards the golden pack rewards, whereas if I brought them individually it would count as three.
This seems like a bit of a flawed way of counting for the reward.This was on iOS 16.2.
2 votes -
Is there a plan to enable trading wildcards?
Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?
1 vote -
Pack bug
I just bought 2 of the new packs, I opened both of them at the same time and it only showed me receiving 2 cards...
I can see more new cards when I look at deck editor though.
1 vote -
Daily deal disappears if another is accidentally clicked in the background
- Navigate to Store
- Go to Daily Deals
- Select a deal and when it pops up in the foreground click another item in the background
- both items appear in foreground
- close foreground items and the first item you clicked is not in the list anymore
I would expect to be able to select the original item again
Arena on PC version 2023.23.10.4440.985016
1 vote -
BUg
I bought a mythic pack from the store and received a Rare Wildcard as my rare, this also was the 10th pack that contributed to the gold pack so as to give more context.
1 vote -
Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)
Hello Wizards,
First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…
3 votes -
error opening boosters
I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.
1 vote -
matt jukes
Matt Jukes Foil Lands Still not in my collection after purchasing
1 vote
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