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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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423 results found

  1. bought mythic pack

    bought a BLB mythic pack and got a rare wildcard instead of a mythic

    9 votes

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  2. mastery orb card missing from collection

    I spent a Mastery Orb on an Overlord of the Mistmoors a few weeks ago (as you can see in the first picture, since there's no white overlord to select with my new 2nd orb).
    But if we look in my card list the card is nowhere to be found.

    And this isn't the first time, another time I got an Ocelot Pride as a reward, and it just vanished immediately, so I have no pictures to prove it. Has happened a few times, so common with rewards that it almost feel more likely that the card is missing than…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  3. golden pack progress didnt advance

    I bought a phyrexia alchemy pack and did not receive golden pack progress despite the fact it is still legal standard
    I should be at 7 progress but still only at 6

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Land styles bought in Daily Deals are not in my account.

    Land styles bought in Daily Deals are not in my account.

    I bought Rugged Highlands, Blossoming Sands, and Wind scarred crag in daily deals today. Only the first one I bought—wind-scared crag—is showing up. I've attached a screenshot showing that the Rugged Highlands and Blossoming Sands lands style are no longer available for me in Daily Deals on April 13, 2025 because they have already been purchased.

    1 vote

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  5. L'ouverture de boosters ou la boutique font buguer le jeu

    Après avoir pu relancer le jeu et jouer une partie, je ne peux pas ouvrir les boosters obtenus par le passé ou en acheter de nouveaux, le jeu freeze en passant à l'ouverture de boosters ou à la boutique.
    Merci de votre aide.

    1 vote

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  6. Mythic Pack

    I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned

    1 vote

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  7. Mastery Pass correct?

    The Mastery Pass for Dragons in the store is still showing the Aetherdrift companion and avatar. Will purchasing actually result in the Dragons mastery pass items?

    1 vote

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  8. Buying and opening 10x mythic pack with

    Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.

    1 vote

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  9. Didnt recieve cards from new player decks. Deck names empty.

    I didnt recieve cards in some of the new decks we got with release. Also some decknames are empty:

    4 votes

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  10. ソフトウエア強制終了

    「Mastery」及び「Store」のアイコンをクリックするとソフトウエアが強制終了して画面移動できない

    4 votes

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  11. Waiting for Server in the Store

    I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...

    10 votes

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    8 comments  ·  Store  ·  Admin →
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  12. Packs remains highlighted for preorders that cannot be opened

    It is irritating to have a menu highlighted for something I cannot affect. If it cannot be opened, it should not continue to flag the Packs selection. It is bad enough the Store is highlighted every day for the daily deals. At least those are changing. Put some thought into the mechanics of your interface, and do not simply focus on making it pretty.

    2 votes

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  13. I did not receive all of my pre-order packs

    I bought both preorder packs, but I only received the items in the 50 pack pre-order.

    1 vote

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  14. Golden pack

    I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
    I would like this bug fixed and if reimbursed me on the golden packs please.
    I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. No puedo reclamar mis codigos de caja de presentacion de la expasion cimientos

    El errror me da cuando en MTG Arena o desde mi perfil de wizards intento canjear los codigos promocionales de 4 cajas de 5 cajas que ge comprado del pack de presentacion de la expansion cimientos. Ayer canjeé un codigo y me dieron los 7 sobres en el juego, pero cuando intento canjear los 4 restantes no me deja. Por lo que tengo entendido, existia el limite hasta 5, por lo que no entiendo porque no me deja los 4 restantes que me faltan y no han sido utilizados

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  16. App crashes when trying to access store

    Every time I attempt to open the store on iOS, the arena app crashes and closes.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Payments from Russia

    Wizards plz allow payments from Russia. Nowdays USA President avoids sanctions on Russia, but you still behind political agenda. Russia and USA are friends and partners!
    Also in Russia there many good magic players and they wont pay u for gems)

    1 vote

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  18. Pioneer mythic rare drops

    I was missing over 30 pioneer mythic rares. I spent at least 65.000 gold to buy mythic packs. After opening all of them I maybe got 2 new ones. According to the website you can get every bonus sheet mythic from store packs. Store packs don't follow the bonus sheet schedule. Is this really true?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Duplicate Protection Not Working

    I purchased packs today, so this is more a problem with a money transaction order than a bug report. But, I purchased Foundations packs today and received cards that I had completed in previous sets. I now have the following.

    5 Giada, Font of Hope (4 SNC, 1 FDN)
    5 Doubling Season (2 some old set, 3 FDN)
    7 Painful Quandary (4 TBW, 3 FDN)
    7 Phyrexian Arena (4 ONE, 3 FDN)

    Support told me I needed to open a bug report, but this is something that needs fixed, else I should get a refund for my purchase.

    3 votes

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  20. alchemy card style not showing up

    I purchased the alchemy style bundle for the new set and it isn't showing up in my account.

    1 vote

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