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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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789 results found

  1. white anime bundle not showing up in card styles

    after collecting 5.5k coins and purchasing the white anime card styles bundle. only one of them shows up in my card list for my deck. Smothering Tithe; although purchased through the stores bundle. does not show up in the card styles selection screen even though it's already acquired.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  2. No Mastery pass rewards, level 9

    No Mastery pass rewards, level 9
    no double mythic rare card gained.

    version: 2023.29.0.4661.1027930

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  3. en los niveles 76 y 85 de maestría no han dado cartas miticas sin no poco frecuentes

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Borderless Anime Styles: Rarity Shifts & Cosmetics in the Store

    Specifically, Smothering Tithe and As Foretold are rarity shifted reprints in WOT which cannot be used with the previous printings as the client considers rarity shifted cards as completely different entities and will not allow for users to equip cards from the original Arena printing with the new cardstyle, therefore requiring users to recraft cards from the corresponding printing.

    I imagine that the likelihood of having it so all cardstyles are usable across all rarities is unlikely, but I believe it would be the optimal solution.

    Failing that I would appreciate if this was at least better communicated in the…

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  5. Unable to purchase welcome bundle

    Unable to Purchase Welcome Bundle. It makes the purchase noise but nothing happens. Nothing happens when clicking "change payment type" in the bottom right corner. Followed all your troubleshooting guides - steam overlay is indeed enabled everywhere; antivirus disabled.

    Please Provide a solution.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. cant buy gems on pc client

    Clicking the dollar amount button on any of the gems just brings me back to the purchase gems screen, the next window to confirm purchase never appears like it used to. This only happens specifically when I try to buy something from the shop that requires $ for purchase.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. store buying, brought daily deal card . not showing in decks

    bought cards in daily deal not showing in decks even after reboot

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  8. Golden Pack progression

    I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  9. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. Dailydeals suggestions

    You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
    It is just a suggestion but considering the community thoughts will be greatly beneficial…

    1 vote

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  11. Store

    I bought the beast pack of the Lost Caverns of Ixalan in the store and o don't have it in my collection. The coins are gone and I don't have any card from that pack.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Android store crash after update

    Android app can't enter store anymore after 2023.11.14 update, also can't reconnect to server after matches.

    2 votes

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  13. Golden packs

    Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  14. I bought a pack and didn’t receive it

    I’m on mobile, and I went to the in game store to buy a pack. I spent 1,300 gold on it, and lost that gold, but I didn’t receive the Caverns of Ixalan pack I bought.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. packs are gone

    I bought the ixalan prerelease pack deal, like 50-60 packs. The packs have been waiting for days as unopened packs. Now when the patch is online all the packs are gone.

    2 votes

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  16. My prerelease packs disapeared from arena

    I claimed my prerelease code and got the packs before the 14th. Now I went into arena to open them and they dissapeared.

    I'd like to know what happened and to get them back if possible.

    2 votes

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  17. Purchased a card with gems - it is not showing in my in collection

    Looks like lots of people have had siilar issues ... Tonight I bought the Goldspan Dragon from "daily deals" for 300 gems ...It is not showing in my collection and so cannot be put into my Explorer deck (it is a legal card).

    Please help - thank you (screenshots attached)

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. Golden Pack yielding 1 rare

    I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  19. Cannot complete purchase on steam version

    On the Steam version of MTGA, the store purchase cannot be completed due to an unknown error. There are enough funds to complete my purchase in my Steam Wallet.

    I am running MTGA on Windows 10, and my Steam region is in China. Other functions of the game seem to be running fine.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  20. Code on card opened in promo pack last night coming back as 'already reemed'

    Promo pack was from an event last night and opened at the time. No one has had a chance to enter the code.

    1 vote

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