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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. 1 vote

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  2. Regional Price

    Hello dear wizards, I am a humble player living in Turkey, There are many Magic lovers here, so many people want to buy card packs but it pains us because it is US dollar, many company adjusted their platform for regional price (Steam, Uplay, EA, and Blizzard also) I ask you please consider this, 99 USD is almost half of minumum wage here. I want to buy some stuff and support you also.

    Have a nice day

    2 votes

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  3. Could not find voucher for lookup

    I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
    Could not find voucher for lookup: VoucherCLBPreReleasePacks
    Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 1 vote

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  5. Shop

    Hello, i buy for 3000 gold the alternative art of Rootbound Crag, Glacial Fortress, Drowned Catacomb, Sunpetal Groove and Dragonskull Summit from the store and after take me the gold i search them and i don't have them. I don't see them in the store again after that day. Please solve this problem. Thank you

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    6 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Gold Wild cards drop from Mythic packs

    So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?

    5 votes

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  8. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    4 votes

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  9. 新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。

    新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。
    コードそのものをここに書くのはまずそうなので控えますが、「Warhammer Bundle - MTG Arena Redemption」のアクティベーションコードです。

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Neon Dynasty Mastery Pass Expiry Date

    I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Not receiving any rare item from pack

    B ought a pack of Theros beyond death because I only have a few cards from that set, it gave me a gem voucher saying congratulations you've collected all rares from this set, except I haven't. It didn't even give me any actual gems either, so I got no rare card or gems from the pack I bought. Also I'm having to post this in the idea category because every time I try to report a bug it auto redirects me to this page, I have tried 4 times to fill out a ticket but it just keeps bringing me…

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Showcase art bought in daily deal today is only giving me extended art card and not the showcase

    Daily deal today I spent gold to get the showcase art for Junji, after buying it the showcase art will not show up after applying the new style. Not even if I go into the card on collection and select the showcase that appears there saying I have it. It lets me select it, then it shows the art has changed in my collection, but when I load a deck it does not appear, and does not allow me to have the showcase art in my decks.

    This company is getting bad, so many reasons. Please do better.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  13. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    10 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Gems instead of rare without full set

    I opened a pack of kaldheim that I bought with gold and instead of a rare, it gave me 20 gems and said I had all the rares in the set. This is not true, I am missing a single copy of about half the rares in kaldheim and a playset of almost all of them.

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Redeem Code

    Habe einen Code aus einem Prerelease Pack für 6 Booster, den ich nicht einlösen kann, weil es heißt, er wäre schon benutzt worden.

    1 vote

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  17. mastery

    Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this

    https://magic.wizards.com/en/articles/archive/magic-digital/streets-new-capenna-mastery-details-2022-04-07

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Updated price

    Good morning i have find different price for buy the gems between Apple store (+20%) and pc, is correct or not this difference or is a bug in the Apple store ?

    Thanks Fabio

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Annoying Store-reminder

    Daily routine:
    Start the game. Gathering card database. Wait for sever, click on the store to remove the "we-have-new-deals-indicator", wait for server, click on home, wait for server, then some more waiting for the server. Play the game

    Why don't you just send us directly to the Store instead of the Home screen. That'll save us some clicks, some time and some nerves.
    Or you could just give us the option to hide store-notifications... haha.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Clicking on the Store causes the Game to Crash!1

    OS: Windows 10
    Version: 2022.20.1.4318.962619

    I was clicking on one of the Store tabs (specifically the pet one) and the game crashed! It happened also yesterday as I was clicking on the Packs tab...please solve this bug...it's really nasty!! :(

    1 vote

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