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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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318 results found

  1. レアワイルドカードを購入しましたが反映されません

    2025年10月17日21時30分頃レアワイルドカードを購入しましたが、購入完了と表示されてレアワイルドカードの枚数は増えてませんでした。もう一度購入してみると同じく購入完了と表示されて枚数は増えてませんでした。神話レアワイルドカードも購入しましたが正常に反映されています。同じ現象の方はいらっしゃいませんか。。。

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Cannot Purchase Through Store on Mac

    Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.

    24 votes

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    5 comments  ·  Store  ·  Admin →
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  3. Didn’t receive mastery reward

    Reached level 21 on mastery pass and didn’t receive the reward, it was 2 mythic rare cards, very sad please fix

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  4. daily deals

    got a card off the daily deals took my coins but no card

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  5. Stuck at Retrieving asset manifest

    I am stuck at Retrieving asset manifest.

    I have tried numerous things to get this issue to resolve. I am unable to boot the game or produce any logs.

    This is via steam.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  6. mythic wildcards not received!

    i bought mythic wildcards, my bank charged me for them but I do not see them and I am not able to use them.

    Please give me my wildcards or refund the money.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Mastery Pass Purchase Button Missing Omenpaths

    I see no way to purchase the mastery pass for Through the Omenpaths, It is not on the mastery pass screen in the corner where I am used to seeing it, and it is as usual not in the Shop on any tab. How would I purchase the pass to get the extra rewards without at least a shop item for the pass if not the return of the mastery pass button on the mastery pass menu screen.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. fleem not received

    I did not get the promised fleem cosmetics. I did numerous drafts of OM1 before OCtober 1. Please provide the cosmetics.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Checkout

    Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.

    2025.47.10.8329.1133811

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Bought a sepiroth with my mastery orbs and now I can't find him

    I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  11. Moogle Companion

    Please add the Moogle Companion to the store.
    It was said before the release of the Final Fantasy set that it was part of a pre-order, so I thought that it could still be bought at release and not exclusively as a pre-order.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  12. store

    no purchases with $$ can be made in the store on Macbook Air 2025 Tahoe 26.1. neither logged on through Steam nor logged on through Epic Games. please, I would like to give you my money.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. store non-functional

    Cash purchases can not be made in the store on Macbook Air 2025 running Tahoe 26.1. Please, I want to give you my money.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Premier draft disappeared

    Final Fantasy draft ha disappeared? This was on 28th September 2025, I was only 2 losses in the the option to que for a game on that draft has disappeared... Gems gone

    2 votes

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  15. Nembutal online in Deutschland kaufen WhatsApp: +1707-369-3944

    buy nembutal pentobarbital for sale suicide WhatsApp +1707-369-3944 how to get nembutal buy nembutal online, buy nembutal pentobarbital for sale, Nembutal-Pentobarbital zum Online-Verkauf

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    Nembutal (Pentobarbital-Natrium) ist ein Barbiturat mit dämpfender Wirkung, das kurzfristig zur Behandlung von Schlaflosigkeit eingesetzt wird.

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    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Azula profile picture is super pixelated.

    Title self-explanatory. For some reason Fire Lord Azula wizard icon is super low quality.

    1 vote

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  17. Store is broken

    Can't make purchases in store for cash, either logged on with Epic or with Steam, on Macbook Air 2025 running Tahoe 26.1. Logged on with Steam, click the price, just flicks back to the list of items. Logged on with Epic, sits and spins forever.

    1 vote

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  18. KAALIA AVATAR

    dude... please

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. store

    Please fix the store bug that prevents any purchase with $$ on Macbook Air running Tahoe version 26.1

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. Emporium Mastery reward card not received

    After spend the orb to buy Qoneus in the Mastery Emprium the card had not been add to my collection and i can’t use it.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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