MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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461 results found
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Currency change option
Simple - add an option to change the currency on the client (all platform), so the user can decide which is the best fit.
4 votes -
CRASHING
Game keeps crashing on me whenever i go to the store or try to buy packs. It loads me into the screen then crashes.
2 votes -
マスタリー
マスタリーを購入したが途中からパスの特典を得ることができていない。
写真のように「復活した崇拝者」のカードスタイルをすでに獲得しているはずなのに、コレクションにはないことから明らかで、ゴールドやジェムも同様に獲得できていない。
すぐに対処いただきたい。4 votes -
spg slot in mh3 pack opening
https://magic.wizards.com/en/news/mtg-arena/mtg-arena-announcements-may-28-2024
this mtga announcements article stated that Special Guests are supposed to replace a common slot for store packs.
However, both in my experiences with regular and mythic packs the special guest replaced the rare slot.found this was also being experienced by others like in this reddit thread
https://www.reddit.com/r/MagicArena/comments/1dsbgbs/spgs_incorrectly_replace_the_rare_slot_in_mh3/8 votes -
Store Receipt Issue
I have bought several items with gold, gems, and orbs that I have not received. I bought: 5 planes walkers (The Wandering Emperor, Liliana, the Last Hope, Lilina, Death's Majesty, plus two others I cannot remember) and "Overlord of the Mistmoors" and never received them or have access to them in my collection (forcing me to craft them). I play Arena for free, but am disappointed that my purchases do not go through. Is this a way for more people to spend money which is not good or right. I am glad that I did not spend my money, just…
2 votes -
who do I have to bribe for a faerie pet?
literally don't care about anyone else, just wanna know who do I have to beg to hook me up with a faerie pet?
1 vote -
scroll
On a Mac laptop, scrolling in the Store glitches. On a Mac laptop, using the trackpad to try and see things to the right or left of the current display in the store bugs out widly.
2 votes -
Not enough Mastery Balls in Mastery pass
Im almost done the mastery pass and i need 3 more mastery balls for the rest of the cards and im only going to get 2 mastery balls by the end of the pass
4 votes -
pass
My premium pass is not being counted, only the free one
4 votes -
5 votes
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Cannot buy anything from store it just freezes. Mac
I am trying to buy new Modern Horizons but it freezes after i click on buy and does not respond. Need to manually quit out of game. Have tried re-installing and everything and still no luck. Help!
8 votes -
Maestry
Maestry reward lv 7 not received.
3 votes -
3 votes
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Add the ability to track Gem purchases on your wizards account
When you spend Gems in the store there is no method to review your purchases. I currently do this in a excel database and recently had to contact customer support due to missing adding a transaction. I propose that there is the ability added to your wizards account to track these purchases.
3 votes -
Gem total is out by 1800 gems
I purchased 10 common duskmourn land styles at the discounted price of 220 gems as part of the daily deals promotion yesterday for a total of 2200 gems. I didn't check my balance in the client after the transaction, but I track all of my gem purchases in excel to allow me to monitor what I spend.
When I signed in my gem total was down 1800 gems from where I believed that I should be. This happens to be the value that it would have been if i hadn't recieved the discounted price. as it 10 x 400 =…2 votes -
missing mastery orb
Got to level 20 in Duskmourn with mastery pass, but didn't receive the orb (although i DID get the beastie companion.
4 votes -
Retro fetchlands MH3 not showing as purchased
I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?
5 votes -
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
2 votes -
lag and Chash and freezing
it is crashing and freezing and lagging fix your game i cannot open any pack
3 votes -
daily deals
Daily deals non showing up in the store after patch
2 votes
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