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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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881 results found

  1. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    19 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Psychic Frog Store currency missing

    I completed a quest today, and did not receive any tickets towards the Psychic Frog MH3 store.

    8 votes

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    3 comments  ·  Store  ·  Admin →
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  3. spg slot in mh3 pack opening

    https://magic.wizards.com/en/news/mtg-arena/mtg-arena-announcements-may-28-2024

    this mtga announcements article stated that Special Guests are supposed to replace a common slot for store packs.
    However, both in my experiences with regular and mythic packs the special guest replaced the rare slot.

    found this was also being experienced by others like in this reddit thread
    https://www.reddit.com/r/MagicArena/comments/1dsbgbs/spgs_incorrectly_replace_the_rare_slot_in_mh3/

    8 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Retro fetchlands MH3 not showing as purchased

    I purchased the MH3 Retro Fetchland cosmetic bundle, it shows in my collection as available, but I have to spend wildcards to use the Retro or new Enemy Fetchland cosmetic even though I already own the fetch land?

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  5. Hideaway

    Can’t buy anything from the hideaway store even though I have tickets to spend

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Daily Deal packs do not give Golden pack progress

    I play on Android, the game is up to date. Today's special in the store is a MoM pack at 10% off. I bought one, expecting to get 1/10 progress towards a Golden Pack, but instead I remain at 0/10. The prompt under the Golden Pack progress bar says that progress can be earned by purchasing packs from one of the latest sets, including MoM. There is no indication that a daily deal pack is any different from a regular one in this regard. Please increase my Golden Pack progress as advertised.

    44 votes

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    19 comments  ·  Store  ·  Admin →
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  7. Waiting for Server in the Store

    I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...

    5 votes

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    3 comments  ·  Store  ·  Admin →
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  8. Asking for gems to spend ticket in modern horizons store

    I visited the new modern horizons store tab and it asked me to send about £15 worth of gems before i can spend my tickets. This is clearly a bug as we were led to believe that this would be some fun thing to do to get us to play more and celebrate the release of modern horizons 3. Only the most scum bag, greedy company that hates and nickle and dimes their players would do this, so i suggest making it free like intended before anyone gets the wrong idea about Wizards of the Coast. I know this is…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  9. Arena Store Unusable on MacOS

    Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  10. LOTR prerelease boosters lost after update

    I redeemed LOTR prerelease boosters code last weekend. Six boosters was shown locked in the Packs section. After todays update boosters had disappeared and now the store says the code has been used.

    27 votes

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    25 comments  ·  Store  ·  Admin →
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  11. Can't Purchase Gems in Steam Version of Game

    I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.

    I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.

    After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…

    19 votes

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    4 comments  ·  Store  ·  Admin →
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  12. Missing Fetchland Style after purchase

    Purchased fetchland card styles with gems. Showed in collection briefly, then disappeared. Doesn't show on any platform.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  13. cannot pre-order from the in-game store > featured section

    Issue description: You cannot preorder items from the In-game Store -

    Steps to reproduce the issue:
    1. Launch the game on Steam
    2. Open the store tab > featured section
    3. Find a pre-order item in the store (e.g. the "Sorin Pack Bundle") and click
    the price

    Expected Outcome: Steam window opens
    Actual Outcome: Error modal: Store Error Store Purchase Failed Unknown

    Ordering non-pre-order items works.

    Can not order the Sorin Pack Bundle in the Steam installation of MTG Arena. The button that should open the steam window to continue the order does not appear,

    Can order other offers on…

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Cannot buy anything from store it just freezes. Mac

    I am trying to buy new Modern Horizons but it freezes after i click on buy and does not respond. Need to manually quit out of game. Have tried re-installing and everything and still no luck. Help!

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Cannot purchase planswalker bundle

    I cannot buy a Planeswalker bundle via PC platform. When clicking on the price button -> confirm purchase and Price button again, the page goes into "waiting for the server" and never comes back. I cannot exit this "thnking" page, but i clic esc button, I see in the background it goes to the settings menu, but cannot click on any thing. If I click esc again, goes back into the store (always in the background, with the "waiting for server" on the main page.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Paying 2800 gems to START shopping is horse s**t.

    Making people pay for the ability to shop is predatory, and super douchey. Be better than that.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  17. 750 gems

    I bought 750 gems but they weren't added to my account. I've restarted my app on both my phone and PC but they have yet to be added.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  18. Can't buy pack from daily deal

    Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.

    20 votes

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    11 comments  ·  Store  ·  Admin →
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  19. Purchase of Event Items

    I have 11,325 gold and I went to purchase a sticker set that has only 1 day left to buy. I hit the purchase button, but an error pops up saying I don't have enough gold. I have the dragon stickers in the bundle so the price dropped down to 3,950 gold. I would really like to buy the Baldur's Gate Sticker emotes.

    Version
    2023.28.40.4648.1022956

    10 votes

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    12 comments  ·  Store  ·  Admin →
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  20. Gems instead of rares in MH3 packs

    I opened ~200 modern horizons packs, instead of getting a complete set I got a bunch of gems, my rares collection is still incomplete. Missing cards: Flutterstorm x4, Ophiomancer x2, Laelia x2, Branching Evolution x1. I know others who have the same issue with getting gems instead of rares

    Also, I got 40 gems instead of a Modern Horizons commander card after completing all mythics, when reward distribution clearly mentions that commander cards will replace mythics once all the mythic cards have been obtained

    2 votes

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    0 comments  ·  Store  ·  Admin →
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