MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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547 results found
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Explore anthology 2 not available after the patch today
I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.
32 votes -
Mastery Pass not giving rewards for past levels
Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?
16 votes -
Store error: internal error
I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.
70 votes -
Paid for Mythic rare pack, did not get a mythic rare card
I purchased one of the Kamigawa mythic card packs but did not receive a mythic card in the pack
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UTC_Log - 03-31-2022 15.21.51.log 4063 KB -
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117 votes -
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Not able to open pre order packs
I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
Anyone know a solution6 votes -
Cannot Download on Mobile Device (Other)
huawei Y9 prime
1,183 votes -
Golden pack
I bought 14 mom booster pack at 1000golds. I was at 10% of a golden pack (1/10 boosters). My golden pack counter apparently went up to max but never gave me the golden pack. Now it displays 0/10 and I did not get a golden pack while it should be 5/10 and I should have get a golden pack.
Please fix this. Very frustrating to expect a bonus booster of 6 rare and not get it.
7 votes -
March of the Machine
Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.
3 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
5 votes -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Items missing from store
Items removed earlier than stated for some players
6 votes -
Not receiving mythic card rewards with purchased Mastery Pass
Not receiving any mythic card rewards with mastery pass
49 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
6 votes -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
4 votes -
Gold rewards are cut in half
Using iOS
Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.4 votes -
explorer antholgy 2 not lsited
Explorer anthology 2 is not listed on my store or in bundles
10 votes -
benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
3 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
4 votes -
Daily store bug
Purchased Efreet Flamepainter from daily store and did not receive it! I did purchase it while I was using mobile app on an actual mountain so maybe that messed it up. But I have proof of the purchase and not receiving it in these screenshots:
1 vote -
Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack
I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in…
3 votes
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