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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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785 results found

  1. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Incorrect mana costs displaying on custom card art in store

    The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  4. Game insta-crashes when clicking the unlock mastery pass button in the mastery tab.

    Game insta-crashes when clicking the unlock mastery pass button in the bottom right of the mastery tab. The button worked before the july 28th update but now just closes the game instantly.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Missing Pets

    I am missing my Blue Green and White dragon pets from the mastery set. I just went in to change today from my winter fox and only the Red Dragon is there. Return the pets please multiple people are missing them and we spent money on them.

    4 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Lost Packs

    I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  7. didnt receive any cards after buying packs

    J'ai acheté le pack à 10 000 pièce d'or qui contient les dragons ancien de cuivre, d'airain, d'argent, d'or et de bronze mais je ne les vois pas dans ma collection de cartes.

    I've buying the pack at 10k gold that have the elder dragon of bronze, silver, gold, brass and copper. I don't see them in my card's collection

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  8. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  9. daily offers payed and not received

    Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
    There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
    I have done a Re-Start of my notebook and nothin.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Mastery Pass

    Hello support team,
    I achieved rank 30 in the current kamigawa mastery pass but the golden koi pet won't show up in my profile section where i can select my pets.
    I did receive the mastery orb.
    Please help me solve this issue.
    KIndest regards

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Multiple duplicates

    How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.

    1 vote

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  13. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Alternate Card Style Not Working

    Bought the alternate art Den of the Bugbear when it was on sale last week. No matter how many times I've tried it does not appear in matches. Every other alternate/parrallax in the deck works. It is selected just like the other's. But the plain original appears in gameplay. Very frustrated to have spent money on this. Am very close to having the entire deck alternate/parralax. This would ruin that goal and cause me to stop spending money

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Shop, Gems - quanity not showing only price

    PC: In the shop for buying gems it is only displaying the cost. It is not showing how many gems you will recieve.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Neon Dynasty Preorder Bundles Not Showing

    The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  17. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Buying card sleeves in the store fails and disappears

    I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. Mitic pack new capena

    I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Add store option to buy multiple packs with coins

    Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?

    5 votes

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MTG Arena Bugs & Product Suggestions

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