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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Showcase art bought in daily deal today is only giving me extended art card and not the showcase

    Daily deal today I spent gold to get the showcase art for Junji, after buying it the showcase art will not show up after applying the new style. Not even if I go into the card on collection and select the showcase that appears there saying I have it. It lets me select it, then it shows the art has changed in my collection, but when I load a deck it does not appear, and does not allow me to have the showcase art in my decks.

    This company is getting bad, so many reasons. Please do better.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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  4. Redeem Code

    Habe einen Code aus einem Prerelease Pack für 6 Booster, den ich nicht einlösen kann, weil es heißt, er wäre schon benutzt worden.

    1 vote

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  5. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    7 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Mythic Packs

    Hello, here some feedback:
    I came back to MtG Arena, because you implemented Mythic Packs and a display of the Vault progress! Finally, its possible to complete collections.
    I just saw this new features and I will again spend much money for MtG Arena.
    It is really rare that companies do such good moves!

    Next good move would be to make each and every cosmetic that ever existed available in the shop :) Don't have timely limited content!

    2 votes

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  7. Updated price

    Good morning i have find different price for buy the gems between Apple store (+20%) and pc, is correct or not this difference or is a bug in the Apple store ?

    Thanks Fabio

    1 vote

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  8. Annoying Store-reminder

    Daily routine:
    Start the game. Gathering card database. Wait for sever, click on the store to remove the "we-have-new-deals-indicator", wait for server, click on home, wait for server, then some more waiting for the server. Play the game

    Why don't you just send us directly to the Store instead of the Home screen. That'll save us some clicks, some time and some nerves.
    Or you could just give us the option to hide store-notifications... haha.

    2 votes

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  9. Clicking on the Store causes the Game to Crash!1

    OS: Windows 10
    Version: 2022.20.1.4318.962619

    I was clicking on one of the Store tabs (specifically the pet one) and the game crashed! It happened also yesterday as I was clicking on the Packs tab...please solve this bug...it's really nasty!! :(

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. can't access the store window

    Since today's update I can't access the store window, from the main page I can access every other window/tab except the store, remains in a infinite "Waiting for the server ..." loop, can't even redo to the main window, have to hard close arena and run it again. Really didn't want to uninstall and reinstall because of this. Searched this issue and couldn't find any other similar bug report. I'm on a PC Windows 10 Pro.

    3 votes

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  11. code

    conseguí un código de sobre promocional en mi tienda local pero cuando fui a redimirlo me dice que el código ya fue utilizado, pero el código lo acabo de sacar del sobre.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Mythic rare Wild card lost when switching platforms

    I had 2 mythic rare wild cards. I created a deck on mac, finished the deck using one wild card on android. Went back to mac and opened deck. It showed that i still had 2 mythic rare wilds and that the card wasnt crafted.i tried to craft the card again. It then used my second wild card but didnt give me an extra of the card. Going back to android it shows i still have a mythic rare wild card but throws an error when i try to use it. Can i get my mythic rare wildcard back please?

    1 vote

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  13. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    7 votes

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    3 comments  ·  Store  ·  Admin →
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  14. Bought Ancient dragon bundle and didn't receive it

    bought the bundle from the store that contained 5 ancient dragons from the Alchemy Horizons: Baldur's Gate set and didn't get them but it took my gems

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. 神話パックを買ったのに神話レアがない

    神河の神話パックを買ったのに、パックを開けたら通常レアのワイルドカードになってしまった

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  16. loja

    impossível efetuar compra na loja do mtg arena

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Ho pagato ma non ho le gemme

    Ho pagato 9,99 tramite Google pay ma non ho ricevuto le 1600 gemme, è un ora che esco e rientro dall'account ma non sono salite, sto usando un dispositivo Android, One plus Nord.

    1 vote

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  19. The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    The client on the iOS is telling me I need to update but when it leads me to the App Store there is no update

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  20. freeze the game. Need to close the game = mastery orb + shop

    1- Go you mastery tree
    2- Reclam a orb
    3- Go to the store before the reward card style appears
    4- the game freezes. You have to close and open

    I did this process 3 times and the result has always been the same.

    3 votes

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