MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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733 results found
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1 vote
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Product Suggestion
Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.
1 vote -
Sorin the Mirthless
Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.
:'(
1 vote -
I bought pixel art lands and they are not showing on my styles when I add them to a deck.
Basically title. I bought Pixel Art lands, they even disappeared from my store, and I can't select them as a style on any deck.
2 votes -
No Booster shown which i got from a code
Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.
1 vote -
Purchased Card - Gem transaction occured but did not get the product
As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.
3 votes -
Issue with card not being added to deck
On iOS, bought card using coons. Does not add to my deck.
4 votes -
wrong charge to the card
wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it
1 vote -
purchased item
Purchased the daily deal - but the card isn´t in my inventary... no where to see...
2 votes -
Pack
I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared
1 vote -
Bug
I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all
1 vote -
Appstore Regional issue
I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.
1 vote -
purchased cards from daily deals are shown as"not collected" when attempting to add them to decks
purchased cards from daily deals are shown as "not collected" when attempting to add them to decks
9 votes -
Gifting Gems and Coins
Hello,
My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…3 votes -
Buying multiple packs with Gold
I would like to buy multiple packs in the store, with my accumulated gold. Please make the BUY 1 PACK WITH 1000 GOLD, something like Buy X packs with x Gold.... or at leats, buy 3, buy 10... please fix this !! i always buy 30-50 packs every set release, with my gold, and its extremly annoying to click 3 times in different places and wait for the server to process each time, thx
3 votes -
did not receive level up rewards
Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac
3 votes -
Pre release code not working
Today I bought a Neon Dynasty Pre Release box and went to go put my code into arena to get the six packs but it says it was already used. Not sure how this can be because the boxes come sealed.
3 votes -
Achat carte
Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?
4 votes -
Buy a card and dont receive
Today I Buy a “Kavu, territorial” card. The system colected my coins but I Can’t use The card in none of my decks
5 votes -
App Store problems
It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip
1 vote
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