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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Draft tokens disappeared

    I have several draft tokens from past mastery events 3-4 (can't remember if I used one) but now only one shows on my account. Can you please correct or restore the tokens?

    1 vote

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  2. Bug - can’t play the app “Asset Erorr”

    Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
    I deleted and reinstalled few times -didn’t work.
    Also with VPN - didn’t work.
    Can’t play , very very frustrating .
    Please assist

    7 votes

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  3. Why so Money-Grubbing?

    You're making bank off this game....stop being so cheap...more rewards less gouging. Thanksgiving day sleeve is 60% off? why not make it free for the one sleeve for one day...show your "Thanks" for all you've been given.
    Magic Arena is coming off really money-grubby and it puts a bad taste in my mouth.... Its about the players and the game not all about your stacks!! Disappointed, Do Betta!

    1 vote

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  4. Opened packs using open all, only got one pack of rewards.

    I purchased a Brothers War standard pack using 1000 gold. I did not immediately open the pack. I played another match and I was then awarded a pack from the mastery pass. I went to the packs page and clicked open all. All I received new to my inventory was a single legendary card and a single rare wild card. The legendary artifact did not appear as a new card in my collection but I did receive a copy of it. I mean it was just one pack that I didn’t get rewards for but it was definitely bugging out.

    1 vote

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  5. 2 votes

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  6. Booster

    Phanton Booster

    PC, I was opening a booster, after clicking the screen just said "ok". Clicked "ok" and check on my bag i didn't see what it came in that booster, just like nothing was gave to me, please help me.

    2 votes

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  7. Frezzing up and losing a pack

    I completed my daily quests on my android and I was rewarded with a pack from brothers war. When I tried to open the pack my game froze up mid animation. Once I reloaded I had no new packs to open, I saw no new cards in my collection, and I'm on level 9 for progress. Level 8 is a pack and level 10 is a pack but level 9 is a blank so unless I'm not understanding something I think I may have lost xp progress as well.

    It's possible I did receive my cards but I genuinely can't…

    1 vote

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  8. Daily Deals is a SCAM

    I purchase yesterday a buy for 300 gems and get 400 gems in the store. I buy the deal obviously but the game subtracted the gems to buy the deal but it didn't register I purchased it. This should be fixed because otherwise it should be considered a crime to allow this to happen.

    3 votes

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  9. I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    3 votes

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  10. I bought the Mastery Pass, but I don't have in my collection the Brother's War sleeve

    I bought the pre-release pack that included the Mastery Pass and I have the tokens, avatar, play-in-points, extended arts but not the Borther's War sleeve

    1 vote

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  11. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    13 votes

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    7 comments  ·  Store  ·  Admin →
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  12. Locked Cosmetics - Retro Frame Collected Company & Basic Lands

    Please stop locking cosmetics so that they are unavailable. Old basic lands such as APAC and Euro or even basics from sets before a player created their account are unavailable. There is also a Collected Company retro-frame cosmetic that is unavailable.

    If you’re trying to make some cosmetics rare then simply price them with a higher gold cost so players have to work harder to get them. But everything should be at least available for purchase so players can work toward the items that they like the best instead of stockpiling gold or using gold to purchase cosmetics that they…

    1 vote

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  13. Purchased but didn't receive retro artifact bundles

    On 11/15, I purchased all four of the retro artifact bundles (2 with gold and 2 with gems). None have shown up in my card pool. Using PC.

    1 vote

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  14. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    16 votes

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    2 comments  ·  Store  ·  Admin →
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  15. Maestry pass not activated

    I have bought 2 maestry pass last week (brothers war and dominariaunited) wirh 20% discount, but it look like I hadn't bought it, because it isn't "activated". Why? Thanks

    1 vote

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  16. Mastery Pass Rewards Displayed Incorrectly

    When you click on the "3400" gems button in the Mastery pass to purchase the Mastery Pass, the 5400 gem version that includes 5400 levels still displays the Dominaria United rewards. The rewards it displays are the Jaya profile, the goblin pet, the Dominaria set symbol, and the Brother's war card back/sleeve.

    1 vote

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  17. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  18. Give option to purchase Preorder bundle with gems and gold

    With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.

    1 vote

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  19. Wildcards in the season pass

    All of my wildcard rewards have not been awarded to me throughout the recent most battlepass, I've lost out on like 3 or 4 mythic wildcards and a couple of common and uncommon wildcards. This is very annoying and also causing my progress on my deck to be paused.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. 1 vote

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