MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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726 results found
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mastery pass reward missing
Hello guys,
I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.
Regards
3 votes -
RECOMPENSA DE EVENTO INCORRECTA
Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
adjunto archivo de registro 2022.14.0.4045.9195461 vote -
Bug
Preorders not is shop on iPad/iphone
2 votes -
Mastery pass did not delivery mythic wildcards
I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards
8 votes -
limited draft-price and rewards
Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.
Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!
1 vote -
Purchased illustrations are not reflected
Previous events and illustrations purchased in the store are not reflected on the competition screen.
Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.1 vote -
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo
Tried spending gold for an Ikoria booster, but when I tried to open it, it glitches out and froze as shown jn the photo. When I restarted the app, my hard earned pack disappeared. The glitch is shown since I have the same number of gold after I bought the pack. PLEASE HELP!!!!
2 votes -
Ошибка покупки самоцветов
Ошибка при покупки самоцветов
1 vote -
Sleeves not showing
Neon Dynasty sleeves acquired in the mastery pass are not made available.
How can i retrieve them ??1 vote -
Lost my gems and coins
I’ be been trying to buy Mastery Pass and suddenly I’ve lost a lot os my gems. I had like 3.050 gems and stuck with 1.600. Also bought 4 booster packs and I supposed to remain with. Like 625 coins. But I had 25 coins left. When that happened the server kept reconnecting and reporting error bugs. Please help to get my rewards back!
2 votes -
1 vote
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I am not geting mythic wlidcards
I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.
1 vote -
Did not get my purchase
I purchased a bundle of avatar and protector but only get the avatar.
Then purchased a set of planeswalkers and didn't get any card this time.1 vote -
Store Bugged on Shadowspear
Shadowspear was purchased... it shows purchased, and doesn't show available anywhere for any deck type.
1 vote -
Hendon Shrine Fail
I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?
I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.
2 votes -
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
6 votes -
I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect
I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.
1 vote -
No mastery quests
I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.
1 vote -
Matchmaking
Spending money on this game(buying cards) has completely broken my matchmaking. I was enjoying this game until I decided to spend money on it. Since then I am winning less than 10% of my games and I’m going up against people that have special skins for every single card. Had I known that spending money on this game was going to produce this result I obviously wouldn’t have done it. This game is a complete scam that is designed to get little kids to basically gamble their parents money away. How is MTG Arenas scam scheme any different than the…
9 votes
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