MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
829 results found
-
1 vote
-
Product Suggestion
Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.
1 vote -
Sorin the Mirthless
Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.
:'(
1 vote -
No Booster shown which i got from a code
Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.
1 vote -
Purchased Card - Gem transaction occured but did not get the product
As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.
3 votes -
Issue with card not being added to deck
On iOS, bought card using coons. Does not add to my deck.
4 votes -
wrong charge to the card
wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it
1 vote -
purchased item
Purchased the daily deal - but the card isn´t in my inventary... no where to see...
2 votes -
Bug
I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all
1 vote -
Appstore Regional issue
I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.
1 vote -
Gifting Gems and Coins
Hello,
My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…3 votes -
Store not working
I didn’t get my challenge complete coins and it won’t let me buy packs in the store.
5 votes -
Buying multiple packs with Gold
I would like to buy multiple packs in the store, with my accumulated gold. Please make the BUY 1 PACK WITH 1000 GOLD, something like Buy X packs with x Gold.... or at leats, buy 3, buy 10... please fix this !! i always buy 30-50 packs every set release, with my gold, and its extremly annoying to click 3 times in different places and wait for the server to process each time, thx
3 votes -
did not receive level up rewards
Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac
3 votes -
Pre release code not working
Today I bought a Neon Dynasty Pre Release box and went to go put my code into arena to get the six packs but it says it was already used. Not sure how this can be because the boxes come sealed.
3 votes -
Achat carte
Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?
4 votes -
Buy a card and dont receive
Today I Buy a “Kavu, territorial” card. The system colected my coins but I Can’t use The card in none of my decks
5 votes -
App Store problems
It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip
1 vote -
Cards not received !!!
There is a bunch of cards I didnt received !!!
I use Window
first from the mastery tree :
bride's gown
gryff rider
belligerent guest
honeymoon hearse
ballista watcher
alchemist's gambitthen I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
Olivia crimson bride (!!! I already had one !!!)
Voldaren bloodcatser
Anje maid of dishonnor
olivia's attendants
Voldaren epicure
blood petal celebrantAnd i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!
So in order the keep anjoying MTG Crimson…
6 votes -
boosters disappeared before being open
I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…
1 vote
- Don't see your idea?