Skip to content

MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


784 results found

  1. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. 8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Did not receive mastery reward retroactively when bought the mastery pass

    I bought the mastery pass at level 63, but only got as retroactive reward the Sorin avatar - no cards, gold and specially no wildcards (I had 7 rare 0 mythic before buying the pass, and I still have the same number of wildcards.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Did not recieve draft token when purchased from the daily deals

    As can be seen in the screenshot, I purchased a Player Draft Token from the Daily Deals. However, on completing the purchase I did not receive the draft token.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Store Error

    Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Store: No Option to Purchase Alchemy Boosters

    Steps to Reproduce:

    Go to the packs tab under the store page.

    Expected Result:

    Purchase options for Alchemy boosters.

    Actual Result:

    No purchase options for Alchemy boosters.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. resources disappeared

    hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. More than 4 copies of cards when opening boosters

    Steps to reproduce: purchase and open 20-50+ boosters from one set.
    I'm playing Arena on PC.
    I recently opened booster packs one-by-one from the Kamigawa: Neon Dynasty set. I received 5 copies of the following: Kami's Flare, Eiganjo Exemplar and Dokuchi Shadow-Walker (3 total extra). I received 6 copies of Tamiyo's Compleation (which is also spelt incorrectly; it should be Completion) (2 total extra). I received 7 copies of Network Disruptor and Network Terminal (6 total extra).
    This means that I should have received 11 Common Wildcards instead of these extra copies.
    I currently have 23 Common Wildcards on my…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. store buttons not working

    The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. No rewards

    After climbing the constructed ranked ladder from silver to gold I did not get the reward. No booster or gold.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Pre Order Kamigawa Neon Dynasty bundle disapeared

    I pre-orderred both Kamigawa bundle. There showed up in my pack tab as unoped and able to be redeemed on the 10th of Feb. One of them is not showing up anymore (the one with the draft tokens)

    2021.12.80.3983.908401

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. PLAYNEO redeemed but didn't receive anything

    I think you enabled the code playneo too early. I tried keying it in out of curiosity and it accepted it. However, it waited for the server and eventually didn't do anything. I went to the packs section and alas there was nothing there. After retrying the code it says it was already redeemed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base