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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. 11 votes

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    2 comments  ·  Store  ·  Admin →
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  2. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Wrong booster reward

    I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
    However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.

    I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.

    My game profile is:
    G.Souza #00055

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Charged for Arena Pack Deal Twice

    I purchased a pack of Kamigawa Neon Dynasty from the Arena Store’s sale on 6/27 using gold. The option to buy another pack using gems was still present which I did and was charged for, but was only given one pack to open

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Magic

    Bonjour
    Google play me dis que mon téléphone n'est pas compatible alors que j'ai un modèle récent et que j'arrive à télécharger Magic avec Appdoid qui est un équivalent de Google play.
    Et le jeux fonctionne très bien je peux y jouer sans soucis, sauf que Appdoid n'a pas toujours les dernière version et donc je ne peux pas jouer en attendant que il les aïs.

    Bref ce que je ne comprend pas c'est pourquoi je ne peux pas y avoir accès avec google play ?

    Merci

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Featured Daily Deal is a Lie

    The Daily Deal makes it look like you can unlock the premium artwork for Llanowar Elves by buying the daily deal in the mobile client. It even shows the premium art when you click and hold to bring up the detailed art. But when you buy it, it flashes to the full art of the Dominaria print of Llanowar Elves. Confirmed in my collection that the art wasn't unlocked.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Daily Deal (for STX lessons styles ) is not a good deal

    Common lesson styles were on store (Daily Deals) on 22 April 2021 with -75% off price.
    Common lesson styles were on store (Daily Deals) on 29 January 2022 with -25% off price only !
    I suggest WOTC to be vigilant to daily offers.

    1 vote

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    3 comments  ·  Store  ·  Admin →
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  11. Bug ao abrir buster mítico

    Após coletar 1300 comprei um buster mítico, travei a tela do celular para resolver uma atividade, logo destravei a tela e tentei abrir o buster e apenas apareceu um botão de "ok" e as cartas não apareceram na coleção.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. Bought packs disappear with coins.

    Hello,
    Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
    Please can I have my coins so i can buy my cards back?
    This is really game braking.
    Thanks you.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Product Suggestion

    Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. Mastery Pass mythic

    I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  17. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. Purchased Card - Gem transaction occured but did not get the product

    As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Issue with card not being added to deck

    On iOS, bought card using coons. Does not add to my deck.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  20. wrong charge to the card

    wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it

    1 vote

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