MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Bought plainswalker card from in game store, and it didn't show up in my collection.

    Playing on PC. I bought a chandra plainswalker card from the daily deals section of the store, it shows as purchased but does not show up in my collection.

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Amon cat

    My purchase of an AMON CAT TURNED INTO A BUG WTH!!!!

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. I bought 20 dollars of gems and bought eldraine packs but only got 4 once upon a time which I shouldn’t be getting

    I bought 15 packs of eldraine and only got once upon of time 4 times in a row and then only gems. I then used my gold to buy two more packs and still only got gems. Clearly this is upsetting spending my money to get banned cards and only 20 gems when each pack is worth way more in my opinion. This is on iso my iPhone XR.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Lost Former Pet

    Upon application of new patch, I was given the Thopter pet and an option to apply it immediately. I did so and the pet I was using (inferno dog or some such) disappeared. I can't reselect it. I'm on mobile.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Store/ Language

    I went to the store to purchase the intro pack.
    I'm using PC.
    I can't find a way to change the language to English.
    I thought it would match the settings I put in graphics.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Error occurs when redeeming code

    I just tried to redeem code "TryKaladesh". It is announced to be a success but an error followed. I didn't receive any pack.

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. FNM Reward Blank Screen

    FNM reward gave me blank screen and I don't see a possible reward. Generally I think "Apply Now" would be an avatar but other than Tamiyo I have all the avatars and this didn't unlock Tamiyo. It seems like it tried to give me something I already have.

    2 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Zenidkar Mastery Pass Pets missing

    Zendikar Mastery Pass pets past the 1st level are missing.
    While the level 1 pet shows up in the Profile pet selection, the level 25 and 75 pets do not even though I'm currently at level 76.

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Booster packs

    There is no way to redeem booster packs on android whyyyyyy

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. ゲーム内通貨の消失

    450ジェムとコインがいくらか余らせていて、ログイン時にどちらも0になっていました。

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. cannot buy on Mac

    I wan't to buy the 49.99e khaldeim pack. I can't with the Mac version. The popup to enter the card details is written in very small characters (see attached), and I can't enter the 16 digits of my credit card. Only 8 digits are accepted. This is a recurring issue. I had to install the software on a PC to buy the previous pack. Can you please fix this?

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Not gaining any gems

    1. Opening a pack containing a mythic of which you already own 4 copies.
    2. PC
    3. Not receiving the 40 gems which are shown on the mythic replacement card.
    4. Receiving the gems shown on the mythic replacement card.

    I only opened these packs now because i know i have the set pretty much completed and needed a few more gems for draft so i was very aware of my gem count and didnt get the 40 gems added twice, no idea how often that happened before but guessing its a lot.
    As a solution/suggestion how about reimbursing me those gems?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. redeem code failure

    Hello, I wanted to redeem my FNM code for this week and I had an error message. It is the same for the code TryKaladesh

    No code are functionning.
    Regards,
    Frédéric

    2 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Master Pass Pet Issue

    I purchased the master pass after having gotten to a pretty high level and received all of the rewards including the pets, however, I only have access to the Beskir common and uncommon. The elven and Littjara versions are currently missing for some reason.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Season Pass Suggestions

    I think when your on the season pass you should have an Estimated release date for the next series. I haven't bought the pass because I couldn't figure out how long I had until the next one started and it would be helpful even if it was very vague like "mid April." I finally found something online saying what the date, but I shouldn't have to google the date the season pass ends in my personal opinion. I feel like more people might be inclined to buy the pass if they knew how long they would have to level it…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. pack opening buck

    had two packs in my collection to open, cracked the first pack and the second disappeared, both were kaldheim. Verified in deck builder that two packs were not opened.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Arena Code Not Working

    I have two arena codes from promo boosters I opened last night and I can't redeem either one. Arena just says 'Redeem Code Failure'. Happy to send through the codes.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Open Packs Error in Zendikar Rising

    When I open the packs of zendikar rising I get an error and I lost them!
    please I want a refund! give me a solution

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lost cards upon opening packs due to network error

    I lost at least 2 packs - perhaps 3 - due to network errors while opening Zendikar packs. Please investigate, thank you

    5 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Wrong elemental when buying mastery pass

    When you buy the mastery pass, you get the ondu elemental (pale rock w/ purple crystal), but it show the guul draz one (skull & dead plants) when all the stuff you get pops up.

    4 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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