MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Cannot attack during the battle

    Hello I had sometimes problem during the battle, I try to attack the opponent but my botton occurs problem and cannot doing the action.

    This situation occurred sometimes, in this case I record my screen to show them.

    Please I waiting one feedback about this.

    Detail: I tried attach files here but not supported extension, if is necessary, please contact me that I will share videos.

    Thank you.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Opening packs

    Why have I opened at least 10 packs of m20 and gotten only rare lands for the unshown card drop upon opening a pack? This has happened at least 10 times In a row. Just the same land temples over and over again

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Prices Incorrect in iOS Store

    I'm playing the arena on my iPhone. I bought a pre-ordered product from Strix Heaven around 20:30 today.
    The notation in the app was displayed as 6100 yen excluding tax, but the bill on the iPhone was also 6100 yen, which was a nice bill because the consumption tax was reflected. Was this all right to recognize that the tax-excluded notation in the app was incorrect?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mobile - Cannot open marketplace tab - Internal server error

    Huawei MatePad(4/64) - On phone all works well, but on my tablet I can't open Marketplace Tab in the app(it always says internal server error).

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Probleme Paiement

    Bonjour J'ai fait l'achat du bundle aventurier, j'ai bien été débiter mais je n'ai rien reçu.
    Merci de faire le nécessaire.

    Cordialement

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Card styles dont show up in game (lost 18k gold)

    I bought quite a few card styles for my Adventures deck and when I bought them the server took a long time to process my purchase but they were still going through so I still went ahead and spent 18,000 gold on these card styles and they do not load properly. Notice on disdainful stroke on the list it shows the card style was applied yet for my other card styles it says they are not applied but when I highlight the card the card style is there but in game their are no card card styles that I bought…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game kept crashing I lost packs to open

    Lost packs. Game kept crashing while opening some of them. Site said unable to open packs and to return later, I did so and the unopened packs were lost, no cards or wild cards awarded.

    2 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Historic Anthology 4

    When trying to purchase Historic Anthology 4 with coins, it show purchasing one copy of each card in the set and 4 custom artworks rather than 4 copies of each card.
    As of 4/4/2021

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. ジェムの購入について

    Is it possible to purchase 20,000 gems from the store on the PC version of the iOS version?
    Even if you look at the gems tab in the store, you can only see up to 3,400 gem purchases.
    I would like to purchase 20,000 gems for gem efficiency, but can't I?
    Thank you.
    iOS版ではPC版にあるストアでの20,000ジェムの購入は出来ないのでしょうか?
    ストアのジェムのタブを見ても3,400ジェム購入までしか表示されません。

    ジェム効率の為にも20,000ジェムで購入したいのですが出来ないのでしょうか?
    よろしくお願いします。

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Could not open packs error eating over 10 packs of Zendikar

    Could not open packs error eating 20 packs of Zendikar, is this how i create a ticket? pretty bummed i missed out on so many packs because of an error. I got the error trying to open 10 at a time

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Missing boosters zendikar rising

    Hi,
    I was opening up 10x Zendikar boosters I recently got from the store (I had gotten 50). Then it said failed to open boosters. However when I checked again I had lost 10 boosters (40 left) and I did not receive any cards.

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. "PlayZendikar"

    I claimed PlayZendikar and received nothing during the launch bug. Will I be able to redeem it again or have I lost my chance?

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Starter pack purchase issues

    Purchasing the 6.99 starter deal on IPad does not work. It fails when I confirm my apple account with no good error.

    As well, the emotes on iPad do not show the text

    2018 iPad Pro is the device

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Store error with the "one time purchase - 2500 gems & 5 packs" bundle, impossible to purchase.

    Hello,

    Impossible to purchase "one time purchase - 2500 gems & 5 packs" bundle in the store. The message "store error" instantly appear.
    Does anyone have the same issue? Is there any solution?

    Thank you.

    5 votes

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    6 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mastery Tree Typo

    ...unspent orbs will be lost when Kaldheim is released.

    Kaldheim is already released, do they mean Stryxhaven?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Problème d'affichage de la boutique sur MTG Arena [PC]

    bonjour, quand je vais dans la boutique sur MGTA pour voir les offres du jour. ça m'affiche "attente du serveur..." pendant plusieurs minutes. j'ai désinstallé et réinstallé le jeu pour voir mais ça refait la même chose. je sais pas quoi faire

    4 votes

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  17. 1 vote

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  18. pre-order deck bug

    now that I have pre-ordered, I can not buy packs. it just shows the Strixhaven pre order image and tell me that I get the items on the 15th...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Huawei AppGallery or direct download

    When the app is going to be available for download in the Huawei AppGallery or direct download?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Did not get pass levels with preorder

    I did not receive the 10 levels for the mastery pass with my preorder.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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