MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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821 results found
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Pack bug
I just bought 2 of the new packs, I opened both of them at the same time and it only showed me receiving 2 cards...
I can see more new cards when I look at deck editor though.
1 vote -
Daily deal disappears if another is accidentally clicked in the background
- Navigate to Store
- Go to Daily Deals
- Select a deal and when it pops up in the foreground click another item in the background
- both items appear in foreground
- close foreground items and the first item you clicked is not in the list anymore
I would expect to be able to select the original item again
Arena on PC version 2023.23.10.4440.985016
1 vote -
BUg
I bought a mythic pack from the store and received a Rare Wildcard as my rare, this also was the 10th pack that contributed to the gold pack so as to give more context.
1 vote -
error opening boosters
I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.
1 vote -
matt jukes
Matt Jukes Foil Lands Still not in my collection after purchasing
1 vote -
Google play credit
Every time I try to make a purchase with Google play credit, my transaction is declined. No explanation why or way to work around. I bought a gift card for Google play to do the pre-order for ONE and now have a useless $50 because your service is declining the payment option. Do you not want to take my money?
1 vote -
card
a few days ago I bought two new cards, one with coins and the other with gems but I can't find them in my database
1 vote -
The store is terrible. How am i going to spend $50 on a bundle and not get a list of contents
The store is terrible. How am i going to spend $50 on the jace bundle and not know what it comes with.amount of packs included etc
Its been going on for way too long.
I have no problem buying stuff however as a rule i will never buy something i either cannot see or dosnt have a list.Every time i click on an item in the store i want to see the product and a list of contents and packs awarded etc. becaus several of the curent items are not listed. Why are some pre release items not listing…
1 vote -
Oracle of the alpha bundle error
I bought an Oracle of the Alpha bundle that was supposed to come with a copy of the card, an avatar of the Oracle of Alpha, and alternate art for the oracle.
I only was able to get the avatar, but I had to craft the Oracle using a wild card, and the alternate art is not appearing as an option.2 votes -
purchase missing
PC gaming. Spent gold for the Black Lotus Pet but its missing as option.
1 vote -
Broken pack odds link (legal)
In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.
1 vote -
Recieved 40 Gems instead of Mythic from Throne of Eldraine Pack
I have purchased four Mythic Packs from Throne of Eldraine. Upon opening the fourth pack, I got a message saying I have collected all the Mythics from this pack. Instead of receiving a Mythic card or wildcard, I got 40 gems. I only have three Mythics in my possession from Throne of Eldraine, as shown in the screenshot below. I know there are over 20 Mythics in this pack, so I'm very confused to why I received gems instead of one of them. I also uploaded a screenshot of the 40 gems and a screenshot of the uncollected Mythics in…
5 votes -
Trading card tokens up or down
the ability to trade wild cards up or down, say 10 uncommon = 1 rare
or 1 mythic rare trades down to 5 rare cards2 votes -
Gem Reward instead of card
Dear Service,
I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
Then I could not log in for some time, but that issue is solved now.
What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
At least one of these packs I bought with gems (200).
Not…1 vote -
Unable to use cards when buying card styles
Here lately I’ve been running into an issue that when I buy a card style from the store, I don’t actually buy the card itself for use…? Is that possible. Shouldn’t I also get the card itself if I’m buying an alternate art style for that card.. seems like a cash grab or a trick if that’s not the case? It just happened to me when I bough the new “portal to phyrexia” card style that’s on the store right now. Any way someone could fix this. Or Atleast put a notation in the game saying it doesn’t unlock the…
2 votes -
I'd like to buy card styles for Command Tower and Arcane Signet
I'd like to buy card styles for Command Tower and Arcane Signet but MTG Arena won't let me! They were free as a promotion 3 years ago but they've never been available to buy since. If they have any free codes, these are not publically available.
Please either let me buy them or publish the free codes.
2 votes -
Product Suggestion
Hello,
The count of packets that i have opened reachead 5, then i boght a pack, with gold, and won a golden pack(its was in 9) , since the golden pack counted first i didnt won the rare wildcard with "the sixth pack" completion.
Thanks in advance.
2 votes -
Store
Hi, I want to submit a bug in the Store.
If you go to the store and mouse over Sanctuary Warden (or any other card that produces a token) you can't see the image because it is off the screen.
I'm using the PC version.
2 votes -
1 vote
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packs disappearing
Version 2022.22.50.4419.979269
One of the packs I purchased disappeared when I tried to open it.I purchased two brothers war 1000 gold packs and when I went to open them, the first pack only gave two cards and then the second pack disappeared and the program said I had no more packs to open. One of my packs disappeared before I could open it.
I didn't take a screenshot of the two cards screen because I was confused, but I have the log file. It seems too big for uploading here but I can provide it.
1 vote
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