MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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455 results found
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Incorrect purchase, issues with card after its purchase
can't see the creature that i've purchased in my card list. I can't use it. What is going on?
2 votes -
Can’t buy packs with gold
I cannot buy packs using my gold coins. I click through the prompts and nothing happens.
4 votes -
got gems instead of a rare card when opening a pack of an incomleted series
I got 20 gems instead of a rare card when opening a pack of an incomleted series (kaldheim)
7 votes -
Achat carte
Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?
4 votes -
Didn't recieve Mythic Wildcard when purchasing Mastery pass
I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
I received all of the other prices, but not the mythic wildcards.5 votes -
I don't seem to be getting my mythic cards from the mastery pass.
Mastery pass rewards: Mythic rare cards are not being rewarded
PC: udpated to the latest version2 votes -
Pumpkin Cerberus is invisible
I purchased The pumpkin Cerberus Pat today. When I tap on the pet space on the battlefield I can hear the sound effects, but I cannot see the pet. I spent 15K in gold and this is really frustrating.
Playing on iPad, version 2021.9.40.325.892497
2 votes -
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.
10 votes -
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.Screen went black when opening. Notice no new cards. Just dropped my weekly budget on this. Not happy.
2 votes -
Did not get draft pass when purchased from the daily deal
I purchased the draft token from the daily deal today for 9,000 coins. But I still only have 2 tokens on my account (I had 3 from buying the mastery pass and used 1 of those tokens).
2 votes -
purchased cards from daily deals are shown as"not collected" when attempting to add them to decks
purchased cards from daily deals are shown as "not collected" when attempting to add them to decks
6 votes -
Mastery pass rewards not working above level 80
Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix / refund
11 votes -
mastery pass not rewarding cards
After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.
6 votes -
Past Historic Anthologies - Bring Them Back
Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.
3 votes -
Buy a card and dont receive
Today I Buy a “Kavu, territorial” card. The system colected my coins but I Can’t use The card in none of my decks
4 votes -
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes -
Missing mastery pass rewards
As many other players I bought the mysteries pass and didn't receive all of the rewards, for sure the draft Token and I am pretty sure about not receiving the mythic cards.
I hope wotc will be able to refund?!3 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
3 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
7 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
Windows PC platform4 votes
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