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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Hi, today´s I´ve bought bundle praetaors but I can see only one /white color/ in my collection.Where are others?Thanks for reply .

    Hi,
    I cannot see praetors bundle /5 cards/in my collection.Only one in white color.
    I ´ve bought this bundle today.Where are others?
    Thank for reply and have a nice day!MTG Arena.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Potential Buyer lost

    I wasn't able to make a decision to purchase "Shadows over Innistrad Remastered Bundle" since the set doesn't list if the cards are usable in alchemy.

    This is just a suggestion to list playable formats for bundles/packs to assist buyers into making quicker purchasing decisions.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Gold pack reward

    Bought 10 packs then error when I restarted the game I got the 10 packs but not the gold pack reward but the indicator is there

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Golden Pack error

    I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory

    I have tried to reestart the game and oppened it in different devices but it wont work

    13 votes

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    4 comments  ·  Store  ·  Admin →
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  5. 日替わりセール

    3/5の日替わりセールで基本土地のスタイルの詳細で犬のイラストのものがあったので購入してみたが反映されなかった

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Explorer Anthology 2 missing from store before sale ends on March 7

    The Explorer Anthology 2 bundle has been missing from the in-game store both on PC and Mobile (android) since March 1, even though everywhere the sale was advertised it was listed as lasting until March 7. This seems more like an oversight than a purposeful early end and might just be a bug.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Items missing from store

    Items removed earlier than stated for some players

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  8. Mythic Pack gave me a Rare Wild Card instead of a mythic

    1. Give us the steps to reproduce the bug

    While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

    1. Note which platform you’re using (PC, Mac, Android, or iOS)

    I am on PC.

    1. Enter the actual results you’re experiencing

    Like I said, I received a Rare Wild Card instead of a Mythic.

    1. Enter the expected results of the feature

    I should have received a Mythic Rare card.

    1. Add any relevant screenshots/videos

    Unfortunately, I could not capture my screen.

    1. If you found a…
    6 votes

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    1 comment  ·  Store  ·  Admin →
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  9. raptor

    I bought the Flensing Raptor pet and sleeve package as soon as I saw it on sale in the store for 3,000 gems. Only a few hours later, the price changed to 550 gems and now I am noticing that I don't have the sleeve (the pet is still in my possession, maybe because I already equipped it to some decks). Is there any way I could get refunded the difference, as I assume this is some sort of mix-up with the release of the Flensing Raptor where it was only meant to be made available today for the cheaper…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. golden pack progress stuck at 290%

    Golden Pack progression stuck at 290%.

    Platform: windows
    1. Buy one-time A23 (Phyrexia Alchemy) bundle with 3000 gems
    2. Receive 20 A23 packs
    3. Note that Golden Pack progress is 100%, but no GP's are rewarded

    Cannot reproduce since bundle is one-time.

    Perceived outcome: paid 3000 gems + 20 A23 packs + Golden Pack Progress at 100%
    Expected outcome: paid 3000 gems + 20 A23 packs + 2 Golden Packs + Golden Pack Progress at 90%

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  11. Duplicate protection does not work with cards previously obtained in anthologies

    If you open packs with cards that were previously in anthologies such as Phyrexian Obliterator, Fauna Shaman or Thalia, Guardian of Thraben you can still get them despite having already four of them.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Explore anthology 2 not available after the patch today

    I am sure the anthology should remain a week in store because I have confirmed it before the patch. But now I cannot find the anthology. It must be a mistake during the update. Please fix this bug.

    32 votes

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    15 comments  ·  Store  ·  Admin →
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  13. Mastery Pass not giving rewards for past levels

    Just purchased the mastery pass for Phyrexia, Im currently at level 20 and did not recive any of the rewards for the past levels. Usually when I buy the pass at certain level, the game gives me the rewards for all past levels, is this a bug or a change on the system?

    19 votes

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    7 comments  ·  Store  ·  Admin →
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  14. Uncommon Pet - Phyrexia Mastery

    Jus got to level 30 and earned the uncommon mite pet. Now everytime i click on the pet menu (either on player profile or under deck building) arena will crash and close.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  15. Wildcard auto redeemd

    Today I Opened a Mondrak glorious Dominous short Afterwards I shouldve got a wildcard from the mastery track but what i think happend is that i got a second mondrak instead.
    because after opening the booster pack that i got from the mastery track i decided to try a new deck and while browsing my collection i saw that i now posses 3 Mondraks before i had only 1!
    i could not explain this to myself so i checked my wildcard count which was still at 4 but it shouldve been 5!
    and because that might happen again and turn…

    0 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Store Daily Deal card styles do not explain that they do not apply to all printings of a card name

    The Saturday, Feb 25, 2023 Daily Deal in the Store included a Mina Harker card style. As seen attached (from the ArenaDailyDeals twitter feed at https://twitter.com/ArenaDailyDeals/status/1629530368964476930/photo/2) the Mina Harker card style only says "Thalia, Guardian of Thraben card style".

    I purchased the Mina style today and then discovered that since my Thalia copies were from Historic Anthology 2, not from Crimson Vow, that the card style is useless.

    Support refused my request for a refund, stating that it is my responsiblity to " make sure you are certain" before purchase.

    But how can I do this is the Store…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Didnt receive card: Elesh Norn Full Art

    I did not receive Elesh Norn, despite buying and claiming her in the store for 4000 gold. As you can see, I am left with 100 gold, but no Elesh Norn Full Art. Is there anything that can be done?
    Edit: Forgot to mention the steps that caused this, but I had done this:
    1) Logged In
    2) Played one round of Standard
    3) Saw a deal being offered in the store, clicked.
    4) Elesh Norn was the first deal in the list, I bought her immediately for the 4000 gold. As you can see, the deal is gone, so…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  18. pass saisonnier

    bonjour, je suis déçu car j'ai acheter la pass saisonnier 5400 gemmes en pensant qu'il serait plus long de 20% mais en réalité j'ai dépensé 2000 gemmes pour avancer de 20%, or cela ne m'intéresse pas! L'explication n'était pas assez claire, je suis déçu et j'ai perdu 2000 gemmes !

    1 vote

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  19. Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.

    Hello, i have been trying to buy 20000 gems but the application says that there is a temporal error. Please help me i need to buy that gems.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. booster

    Comprei um booster em promoção, mas ele não aumentou a progressão dos Pacotes Dourados

    1 vote

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