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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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785 results found

  1. Is there a plan to enable trading wildcards?

    Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Rewards System for Feedback and Explorer Feedback

    I would be more incentivised to provided more accurate reports if developers issued rewards for engagement. Gems/gold would be fine.

    Mostly an auto system or that devs can manually commend someone for exceptional information (a reward of 10k Gold / gem equivalent).

    You want player engagement in these dark times for WotC, pay your players (literally its free rental money and can never amount to a loss of actual USD for wizards)

    Currently hasbro is down 41% YTD and some of that isnt just market forces but WotC self inflicted injuries.

    <b>EXPLORER</b>
    One positive is the new Explorer II Anthology.…

    2 votes

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  3. IOS Eldraine Mythic Pack gives Gems and Oko instead of one Mythic card that is missing on the collection or a Gold Wildcard

    This was yesterday 14/12/2022 on Latest Patch on iPad, I did bought mythic packs after of Eldraine and they worked fine. I believe this was an API/Sync issue, but I could not replicate as a consumer.

    1 vote

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  4. chrome os

    following the new update, it is no longer possible to access the game. I uninstalled and reinstalled it but it is no longer possible to connect

    2 votes

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  5. Weird hazard card

    I bought the new alchemy pack in the store rn and I got this weird looking card with a hazard sign. I'm not sure if this is a feature or smth but I've never seen this before and it looks really weird so idk

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Pack has no rare and missing pictures

    I bought a pack of Alchemy today and it gave me an Alchemy Streets of New Capenna pack. I opened it and it did not contain a rare or mythic. Instead it contained a retro ichor wellspring. It also had several cards that were missing. It had pictures of "Totally Lost" with an error symbol on them. I wasted 1000 coins to not even get a rare.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. explorer antholgy 2 not lsited

    Explorer anthology 2 is not listed on my store or in bundles

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Don't See Unfinity Shocklands Listed in the MtGA Store

    Hi! I'm interested in purchasing the Unfinity Shocklands from the MtGA store, but they aren't listed. I thought I had purchased them previously, but not all of them appear in my collection. Please either help me make the purchase or determine why, if I've already purchased them, not all of them are in my collection.

    I play on an iPad Pro and a MacBook Pro. Both are running the latest versions of the OS.

    Thanks!

    1 vote

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  9. パックを剥いたらジェムが出てきた

    兄弟戦争のパックを剥いたら20ジェムが出てきた。
    マウスカーソルを当てると、このパックの神話レアは全て揃いましたといったメッセージが出ていたが、まだ揃っていない。

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. Visual glitch with The Brother's War Sticker Bundle

    When hovering in between two items in the shop, if one of them is "The Brother's War Sticker Bundle" this visual glitch happens

    2 votes

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  11. brought a Urza, Lord Protector in the deals offers but he isn't in my inventory

    I bought a Urza, Lord Protector in the offer deals this week but he is not on my pools of cards. I can't find it anywhere, i even made a search by name and he was not found.

    1 vote

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  12. American flag card sleeve

    Every single day I get on and I hope that the American flag is in the daily deals I play more than 95% of all players for the past 2 years I spend money and I play every single day every moment I get and the only thing I wish for is the American flag card sleeve please I will pay anything I just really really want this in my collection and on my cards for every game that I play

    1 vote

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  13. Problem eith mythic pack

    I opened a few mythic packs while missing quite a lot of them but they gave me 40 gems even though im missing both mythics in the regular set AND some of the retro artifact as well… it’s already the third time it happen

    2 votes

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  14. Borderless pain land card styles bug

    I have the Borderless Pain Lands bundle. I'm able to use the card styles for the Dominaria United lands but not the Brothers War lands. In the shop the bundle is not marked as purchased though I clearly have access to some of the styles.

    1 vote

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  15. booster gave me Gems instead of a card. (I dont have all the collection yet)

    I opened a Brothers War booster and the game gave me gems instead of a rare card (retro artifacts). And I dont have all the rares or mythics.

    3 votes

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  16. Daily deal purchase issue

    I purchased a card in the daily deals yesterday on 28/11/2022 ("Urza, seigneur protecteur" in french) and the card doesn't show up in my collection. I've wasted my coins for nothing. Please Wizards, fix this issue.

    1 vote

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  17. Draft tokens disappeared

    I have several draft tokens from past mastery events 3-4 (can't remember if I used one) but now only one shows on my account. Can you please correct or restore the tokens?

    1 vote

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  18. Crystal instead of rare or mythic card when opening BRO boosters

    When I open BRO booster packs I get crystals instead of rare of mythic cards. Kinda annoying since I paid to buy 90 booster packs and got back just a few crystals and wildcards…

    3 votes

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  19. Missing gold packs

    I got 3 free packs from using the code for brothers war, purchased 2 packs using gems and won packs from mastery challenges, however my progress says 3 and it should be at least 8 or 9. It seems it isn't reading the correct amount of packs. Prior to Wednesday 11/23/22 the count was closer to accurate and trying to read it, but now it's off alot and not reading

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Golden Pack progression

    I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.

    11 votes

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