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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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821 results found

  1. 7 votes

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    3 comments  ·  Store  ·  Admin →
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  2. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  4. Daily Deals at Store is empty

    I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.

    4 votes

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  5. 3 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Duplicate rare received in Alchemy Horizons: Baldur's Gate pack

    I bought a pack of Alchemy Horizons: Baldur's Gate from the in-app store (PC version of Arena). The rare in that pack was one of which I already had 4 copies, so that I just had 20 gems added to my account.
    Booster packs are supposed to be duplicate-protected, but this one wasn't.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  8. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Daily Deals Not Showing Up

    Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Daily Deals not displaying in STore

    I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. 3 votes

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    0 comments  ·  Store  ·  Admin →
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  12. BUG: Brothers War Duplicate protection

    I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]

    I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.

    this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.

    Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.

    2 votes

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  14. 2 votes

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  15. Golden rewards not counted properly

    I brought 3 packs from the store, but as a package. This has only counted as one card towards the golden pack rewards, whereas if I brought them individually it would count as three.
    This seems like a bit of a flawed way of counting for the reward.

    This was on iOS 16.2.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  16. Codes redeemed but no rewards

    I've been trying to redeem the codes for the strixhaven sleeves. I can't find an expiration date on them. I do not have them, and when I try to redeem them, it says they have already been redeemed. No sleeves, mainly curious, and I would like the sleeves.

    2 votes

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  17. Is there a plan to enable trading wildcards?

    Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Rewards System for Feedback and Explorer Feedback

    I would be more incentivised to provided more accurate reports if developers issued rewards for engagement. Gems/gold would be fine.

    Mostly an auto system or that devs can manually commend someone for exceptional information (a reward of 10k Gold / gem equivalent).

    You want player engagement in these dark times for WotC, pay your players (literally its free rental money and can never amount to a loss of actual USD for wizards)

    Currently hasbro is down 41% YTD and some of that isnt just market forces but WotC self inflicted injuries.

    <b>EXPLORER</b>
    One positive is the new Explorer II Anthology.…

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  19. IOS Eldraine Mythic Pack gives Gems and Oko instead of one Mythic card that is missing on the collection or a Gold Wildcard

    This was yesterday 14/12/2022 on Latest Patch on iPad, I did bought mythic packs after of Eldraine and they worked fine. I believe this was an API/Sync issue, but I could not replicate as a consumer.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. chrome os

    following the new update, it is no longer possible to access the game. I uninstalled and reinstalled it but it is no longer possible to connect

    2 votes

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