MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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Prerelease Packs Can't Be Opened
Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.
5 votes -
Cant open packs on arenas that ive paid for
Let me open the packs I've obtained, crazy idea I know.
2 votes -
Booster box locked
I used a code from a booster pack to get 6 booster on mtg arena but now (November 15th, mtg arena already updated) it keeps not letting me open them
3 votes -
Give option to purchase Preorder bundle with gems and gold
With every set release in arena there are two pre-order bundles for $49.99. Please allow us to also use the equivalent in gems or gold to purchase the bundle.
1 vote -
Cards in deal shop purchases?
My purchased cards in the deals tab aren't available when deck building
1 vote -
Bug- store purchase not reflecting
Using iOS. As I opened one Ajani, sleeper Agent I decided to purchase two more from the store. The store took my gold but alas I don’t show the other 2 Ajanis when trying to build a deck!
1 vote -
White screen for changing Paiement method or buying from store
In the store while clicking on the "payment method" link or trying to purchase in € the welcome bundle pack (or any other bundle in €) I have a small white screen.
I have the correct .Net package (as described on the support page reporting this issue) .platform : PC
OS : Win 11I can't make any purchase using currency € (or $) the window supposed to have the information (VISA etc) is blank.
I can't change the payment either (that was said on the article about this issue ) so I'm stuck.Thx.
1 vote -
ストア
ストアでシヴの壊滅者を購入したのですが、デッキ作成時、カードが出てきません。リストを調べると未所持の状態になっています。カードの付与をお願い致します。
1 vote -
Economics + Mastery Pass: A game with two currencies but has 4 currencies which is becoming too many
World of Tanks is a game of WAY TOO MANY currencies. I hope you dont add to the numerous count. Specifically MTGA has 4 currently: gold, gems, booster packs and random uncommon/rare/mythic rewards. World of Tanks has at least 10+ currencies.
What makes the mastery pass too convoluted is how many currencies you are earning back as the 3400 gem payment. Rather WotC should strip it down and make a pass that has a clear outcome. Comparing Siege’s season pass: Its a guarantee you earn the content upfront (as its released throughout the year while Ubisoft earns a discrete yearly…
1 vote -
Purchased Daily Deal Card Not Showing Up
I Purchased the Daily Deal Sorin and didn't get the card treatment today 11-5-2022
2 votes -
1 vote
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1 vote
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Ikoria Lair of behemooths Mythic Booster problem
So I was opening an Ikoria Lair of beheemoths Mythic booster and it gave me as a reward for collecting all the mythics in the set some gems when I haven´t even collected 6 of them. Not only they did not give me my mythic card but they didnt give me any gems neither.
2 votes -
Not enough mastery orbs
As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.
3 votes -
2 votes
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新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。
新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。
コードそのものをここに書くのはまずそうなので控えますが、「Warhammer Bundle - MTG Arena Redemption」のアクティベーションコードです。2 votes -
Showcase art bought in daily deal today is only giving me extended art card and not the showcase
Daily deal today I spent gold to get the showcase art for Junji, after buying it the showcase art will not show up after applying the new style. Not even if I go into the card on collection and select the showcase that appears there saying I have it. It lets me select it, then it shows the art has changed in my collection, but when I load a deck it does not appear, and does not allow me to have the showcase art in my decks.
This company is getting bad, so many reasons. Please do better.
1 vote -
Not Receiving Mythic Wildcard On Reward Track
I am not receiving any of the mythic wildcards on the premium rewards/level up track in MTG Arena. These are rewards that I paid for so it's frustrating not getting them. If anyone can help or refund me I would appreciate it.
1 vote -
Redeem Code
Habe einen Code aus einem Prerelease Pack für 6 Booster, den ich nicht einlösen kann, weil es heißt, er wäre schon benutzt worden.
1 vote -
Gems Purchase Fails
Can’t buy gems
17 votes
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