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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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370 results found

  1. 1 vote

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  2. bundle

    Bought the Obscura bundle and only had the sleeve and one card style.
    Can you fix it plz?

    Thanks for your concern

    (PS: My obscura master reward style is also missing)

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Game crash on IOS

    The game continue crashing when we open it on IOS, it’s been 4 days now we can’t play…
    It’s not possible to delete the app and reinstall 1gb for each match we play

    19 votes

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  4. Rare Wildcards not being credited.

    This is getting silly.
    I've had this problem for quite a while. Just today I had 4 rare cards NOT being given to me after earning them during opening packs. 3 of them were from inside the packs themselves, one from the rare wheel in the top right corner. This is not a new problem for me, it's happened many times before, but 4 at once is maddening.
    Is there a way to get this fixed up?
    Cheers

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    13 votes

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  6. Missing promo card at 45/90 Ixalan and Rivals of Ixalan packs bundle

    As soon as WotC add the opportunity to buy 45/90 packs bundle for gold, I plan to buy Ixalan and Rivals of Ixalan. But I noticed that unlike all other bundles, this bundle does not have a promo card in 45/ 90 packs bundle. Please, as you will be adding option to buy bundles for gold, also add promo cards for Ixalan block bandles, as in other bundles.

    TLDR: Ixalan and Rivals of Ixalan 45/90 packs bundle in store doesnt have promo card like all other 45/90 packs bundle. Please fix.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Store: bought avatar bundle for 3000 and cannot find it in my decks

    Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. U win - U lose

    I won match in premier draft, should be ended with 7-2 but somehow ends up with 6-3.

    2 votes

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  9. Bug - can’t play the app “Asset Erorr”

    Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
    I deleted and reinstalled few times -didn’t work.
    Also with VPN - didn’t work.
    Can’t play , very very frustrating .
    Please assist

    7 votes

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  10. Mastery Pass Mythic ICR Not Awarded

    I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.

    2 votes

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  11. PATCHUP error

    I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet

    2 votes

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  12. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    5 votes

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  13. plainte

    aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  14. SNC Promo Pack Code 'Code Not Found'

    I have 2 SNC Arena codes from promo packs that I unsealed myself, and neither are redeeming for me. I've tried all permutations of swapping 0's and O's and entering the code with and without dashes. I have not redeemed any SNC promo pack codes yet, and redeemed my one prerelease kit code

    2 votes

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  15. mastery

    Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this

    https://magic.wizards.com/en/articles/archive/magic-digital/streets-new-capenna-mastery-details-2022-04-07

    3 votes

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  16. Wrong booster reward

    I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
    However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.

    I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.

    My game profile is:
    G.Souza #00055

    2 votes

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  17. Store purchase not showing in my collection. Can't be added.

    Just bought a card in store and it didn't show up in my collection :(

    It was resplendent marchall. The gold was substracted from my gold pile ;(

    2 votes

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  18. Store purchase not showing in my collection. Can't be added.

    I just bought a angel warrior card from the store and it doesn't show up in my collection!

    Version: 2022.14.30.4069.923260
    Log attached.

    2 votes

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  19. Arena code not working

    I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.

    2 votes

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  20. Featured Daily Deal is a Lie

    The Daily Deal makes it look like you can unlock the premium artwork for Llanowar Elves by buying the daily deal in the mobile client. It even shows the premium art when you click and hold to bring up the detailed art. But when you buy it, it flashes to the full art of the Dominaria print of Llanowar Elves. Confirmed in my collection that the art wasn't unlocked.

    1 vote

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