MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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838 results found
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Orcish Bowmaster refund
Hi,
I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.
I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.
Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…
5 votes -
Got Robbed by the shop
I bought the Borderless anime white pack from the store. After the purchase I received an error message, now the gems that I spent are gone and no pack to show for it.
1 vote -
Store Issue - Wilds of Eldraine Sticker Bundle
On PC, if I mouse anywhere near the left side of the top border of the sticker bundle in the MTGA store, it will flash and stutter infinitely. None of the other bundles seem to do that.
1 vote -
Visual artifact: card remaining on screen
Visual artifact: card overview remaining on screen after quitting store. I long pressed on a touchscreen to open the overview but this issue occurred one time only. In the menu, it was only hiding text.
1 vote -
Mastery pass XP not being reward - 1 October 2023
Mastery pass XP progress was not rewarded to me todat despite completing daily wins as well as a 500XP quest.
Noticed after 5 wins and quest completion (250XP + daily variable wins 100XP for first win and 50XP each subsequent win = total 1 550 XP missing).
Robbery! Completely unacceptable by WotC to have a paid for game malfunction in this way. It is stealing the time and value paid for the mastery pass.
Attached capture log.
Please vote and comment with your experience. Wizards needs to see we are outraged by this and no they'll fast lose our support…
1 vote -
1 vote
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Golden Pack yielding 1 rare
I bought the DMU golden pack from a daily deal. When I opened it, I only got 1 rare. The platform is PC.
1 vote -
Didn't receive the gems from daily deals
I bought the gems from daily deals, but I still have the same amount as before. Could you please fix this?
Thank you very much!
2 votes -
Mastery Tree Issue
After getting an orb, I'm unable to actually use it in the mastery tree. I try to choose the set of sleeves that I want (I've already unlocked each of the steps leading up to it) and then it just says there's been an error and leaves the mastery tree.
1 vote -
gems
I click to buy gems and it just stays on the loading screen and never changes. Same for all gem buying options. Cant draft since I cant buy gems.....
1 vote -
Lost Gems from Wonky Drafting Servers
Hello, I missed out on 3 drafts (4500 gems) while the server was being difficult the other day. I should have just stopped trying, but every time drafts came back online I hopped right back in. I was able to play the matches but my draft decks were always really screwed up and basically sealed pools. Will we be refunded for these events?
2 votes -
15 Alchemy boosters?
Hello, in the shop there's no more the option to buy 15 Alchemy boosters at the discounted price of 10000 gold (and I assure you I never ever bought cards this way). Can you please restore this feature, Wizards (maybe when Wilds of Eldraine Alchemy will come out)?
1 vote -
Perdida de sobres
He abierto 33 sobres que tenía y las cartas no se han añadido a mi colección, ni están los sobres.
1 vote -
(1) Wilds of Eldraine (Mythic) pack purchase does not increase gold pack count
I purchased a single Wilds of Eldraine Mythic booster with 260 gems, but it did not increase the tracker for a gold pack. It was the last slot needed before being rewarded the pack.
2 votes -
Purchased infinity orbital lands for the first time on iphone but they are not showing up in my collection.
I’m using an iPhone and I just purchased the unfinity orbital lands in the store for the first time for 4000 gold. When I went to add them to my deck they aren’t showing up in my collection. No matter how I search for them. Is anyone else having this issue or is it just me?
1 vote -
No daily deals. No quick draft.
I see no daily deals today. My phone received a notification for turning gold into more gold but when I go to the store there is no daily deals. Also is there no quick draft?? I see none.
4 votes -
Dominaria United Mythic Packs turning into regular packs on PC
Dominaria United Mythic booster packs switched to regular packs on PC
I purchased x3 Dominaria United Mythic packs on My PC (Windows).
packs purchased with in-game currency, not gems.
I opened the first pack, but was not rewarded with a mythic rare.
I then noticed that the packs were the normal versions, not having a reddish banner pattern.
I went back to the store, double checking that I did indeed buy mythic packs by purchasing an additional one, using the same in-game credit.
Upon going back to the tab to open packs the remaining packs as well as the newly…
2 votes -
Issue with opening packs
I opened 10 mythic rare packs and 4 regular packs from Wilds of Eldraine. Many of the cards required from the packs are not in my card selection (Spellbook vendor, Food coma, Three blind mice to name a few). I used three rare and eight common wildcards (that I can remember) to redeem cards before noticed that many cards are missing.
1 vote -
Pack purchase problem
I just purchased a WOE mythic pack which is supposed to have a guaranteed mythic in it but I didn’t receive any mythics (see attached photo for what I did receive)…I am playing on an iPhone 8+ with os 16.3.1…can you please fix this issue and properly reward me the correct mythic prize that is supposed to be awarded in the pack
1 vote -
Standard packs: ONE appears with a warning that is not standard legal
If you select some Standard expansions (i.e. ONE), when you buy packs, it appears that they are not Standard legal. I think this may depend from the fact that the rotation changed this year.
1 vote
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