MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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477 results found
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buy multiple packs with gold
let me buy multiple packs with gold.
its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.5 votes -
Bug Preorder Bundle
The preorder bundles for Kamigawa are not in the Store.
5 votes -
Add store option to buy multiple packs with coins
Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?
5 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
5 votes -
Cards not received !!!
There is a bunch of cards I didnt received !!!
I use Window
first from the mastery tree :
bride's gown
gryff rider
belligerent guest
honeymoon hearse
ballista watcher
alchemist's gambitthen I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
Olivia crimson bride (!!! I already had one !!!)
Voldaren bloodcatser
Anje maid of dishonnor
olivia's attendants
Voldaren epicure
blood petal celebrantAnd i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!
So in order the keep anjoying MTG Crimson…
5 votes -
Didn't recieve Mythic Wildcard when purchasing Mastery pass
I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
I received all of the other prices, but not the mythic wildcards.5 votes -
Mastery pass missing rewards
I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.5 votes -
Selected card styles not appearing in game.
After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21
5 votes -
card missing
Card missing from collection
Give us the steps to reproduce the bug:
Open packs.
Notice the cards that you get.
They don't appear in my collection.5 votes -
Duplicate Protection Failure
I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.
5 votes -
Mastery Pass Pet Rewards Not Received
Only the Rock Elemental and Ondu Elemental show up in pet selection from the Zendikar Mastery rewards. I am currently level 83 and should have several more elemental pets.
5 votes -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Mythic Packs can contain Rare Wildcards in the Mythic Slot
Mythic Packs can contain Rare Wildcards instead of a Mythic Rare card (this should at the very least be a Mythic Wildcard)
My collection has Mythics from that set I don't yet own, so it's not an issue in regards to that, it could be some cards are missing from the pool and that's the issue? Happened twice, the first time was closer to the release of Mythic Packs and assumed it was a bug then as well, but if it's still not fixed this is a major issue.
4 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
4 votes -
Daily Deals at Store is empty
I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.
4 votes -
The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset
The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset
4 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
4 votes -
Prerelease Packs Can't Be Opened
Packs obtained from a code for a BRO prerelease can't be opened in the pack menu despite the set being released, and other packs of the set being openable.
4 votes -
4 votes
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Questionable math in Daily Deal
Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.
Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…
4 votes
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