MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Did not receive Mythic and Uncommon card rewards after purchasing mastery pass.

    Purchased Mastery Pass, did not receive any of the uncommon and mythic card rewards

    3 votes

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  2. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    3 votes

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  3. Past Historic Anthologies - Bring Them Back

    Can you please periodically re-release past Historic Anthologies for purchase with gold? Unfortunately, not everyone was able to pick them up in the short windows they were available. This would undoubtedly make it easier for people to invest more time into the Arena, knowing they can save up to make that 25K gold purchase. It also feels better to not have to waste wild cards.

    3 votes

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  4. Missing mastery pass rewards

    As many other players I bought the mysteries pass and didn't receive all of the rewards, for sure the draft Token and I am pretty sure about not receiving the mythic cards.
    I hope wotc will be able to refund?!

    3 votes

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  5. Didn’t receive mythic rare from mastery pass

    Never received the mythic rare for level 52 in mastery pass

    3 votes

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  6. 3 votes

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  7. 購入したはずのカードが反映されません!

    前もあったんですが購入したはずのカードが反映されません!日替わりセールのカードです!3枚

    3 votes

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  8. Card i got from pack isnt in my library

    I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android

    3 votes

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  9. Triome art style bugged

    I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.

    My gem purchase goes to the drain. Please fix it.

    3 votes

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  10. bundle

    Bought the Obscura bundle and only had the sleeve and one card style.
    Can you fix it plz?

    Thanks for your concern

    (PS: My obscura master reward style is also missing)

    2 votes

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  11. Mythic Bootser Pack not Giving Mythic

    I paid for Mythic Booster Pack for Streets of Capenna, and did not reciver any Mythic.

    Why is this happing.

    2 votes

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  12. mastery

    Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this

    https://magic.wizards.com/en/articles/archive/magic-digital/streets-new-capenna-mastery-details-2022-04-07

    2 votes

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  13. Wrong booster reward

    I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
    However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.

    I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.

    My game profile is:
    G.Souza #00055

    2 votes

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  14. 神話パックを買ったのに神話レアがない

    神河の神話パックを買ったのに、パックを開けたら通常レアのワイルドカードになってしまった

    2 votes

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  15. I have got gems in a pack but I am far from having every rare in any expansion

    I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company

    2 votes

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  16. Purchased 20 NEO Alchemy packs, became Innistrad

    I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.

    2 votes

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  17. 2 votes

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  18. Not receiving mythic card rewards with purchased Mastery Pass

    Not receiving any mythic card rewards with mastery pass

    2 votes

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  19. did not receive level up rewards

    Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac

    2 votes

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  20. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

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