MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
477 results found
Items missing from store
Items removed earlier than stated for some players6 votes
Golden pack track works incorrectly with pre release packs
Golden pack progression works incorrectly with pre-release packs
Steps to reproduce
Redeem pre release promo code
Go to packs
Click Open all packs
ER golden pack track is progressed to reflect that 6 packs are opened
AR golden pack track progress shows only one pack opened6 votes
Prerelease code not working
I picked up a Dominaria United prerelease pack and the code inside doesn’t work. I tried a few times in case of errors on my end but to no avail. It simply gives an error message saying that the code is wrong or already redeemed.6 votes
Arena Store: No longer able to purchase Forgotten Realms packs
Forgotten Realms so not currently available after the update. (7/7/2022)6 votes
Unable to purchase Baldurs Gate Wyll Pack bundle on iOS
The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
Only the Lae'zel Play bundle is available
I can see the Wyll Pack Bundle from my desktop6 votes
Gold Wild cards drop from Mythic packs
So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?6 votes
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦6 votes
Trade in System
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a start.
Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…6 votes
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards6 votes
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.6 votes
purchased cards from daily deals are shown as"not collected" when attempting to add them to decks
purchased cards from daily deals are shown as "not collected" when attempting to add them to decks6 votes
mastery pass not rewarding cards
After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.6 votes
Can't buy gems when not using launcher
Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.5 votes
Can't See Daily Deals
Can't see Daily Deals5 votes
Golden Pack progression
I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.5 votes
Guildmaster bundle disappeared
After the last client update I can’t see the Guildmaster bundle anymore for my account.
I tested on iPhone, iPad and PC, but I can’t see the bundle anymore in the store.
Before the update it was there to be purchased.5 votes
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.5 votes
Neon Dynasty Mastery Pass Expiry Date
I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?5 votes
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