MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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  2. mastery pass not rewarding cards

    After entering the new redeemable code, my weekly xp rewards reset after winning a single game, I was at level 82 in the mastery pass. I only received 1 card reward with the 3000 xp boost. After leveling beyond that I´m not receiving any card reward from the mastery pass.

    4 votes

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  3. 4 votes

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  4. BUG: Gold reward for daily quests

    I recently achieved two daily goals at the same time. When the prizes were rewarded, it showed two iterations of 1,000 gold. (not due to my mastery pass, I just completed level 77) My balance, however, only showed a 1,000 gold increase. I don’t know if the reward was mistakenly duplicated on screen, or if I did not receive the 1,000 additional gold. It doesn’t cause me too much grief, just something I noticed to be buggy.

    4 votes

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  5. Buying packs of cards and not getting all packs I bought

    I bought 2 packs of 6 cards for 2400 gems and it only gave me 4 packs to open plz resolve this issue and give my account the gems back or my packs I am supposed to have plz

    4 votes

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  6. card missing

    Card missing from collection

    Give us the steps to reproduce the bug:
    Open packs.
    Notice the cards that you get.
    They don't appear in my collection.

    4 votes

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  7. please make the historic anthology cards and jump start permanently available and gem purchase balance

    I want to use jumpstart and anthology cards, it is unfair that it was a limited time product that can be used in the historic format(that is growing popular by the way)by people who purchased them when they are available. They should be permanently available in the shop, along side other products that have come and gone. MTGA has had horrible business practices from the start and I would like to see them change so I can justify spending wads of cash on it. Paying upwards of 20+ dollars on gems should be giving more gems, it is unfair that…

    4 votes

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  8. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    4 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  9. can't purchase with my credit card from Brazil

    Well, as I am seeing here, the game is so broken and with so many bugs that it isn't even allowing me to give you, wotc, MONEY! for gods sake..

    tried different credit cards, even credit cards from prior purchases, but it's no use.. even paypal is broken!

    4 votes

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  10. Gold Wild cards drop from Mythic packs

    So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?

    3 votes

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  11. Update not needed but still asking won’t play without

    Says open game in store then after it starts loading I get go to AppStore to check for updates and it won’t play without

    3 votes

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  12. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    3 votes

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  13. Neon Dynasty Preorder Bundles Not Showing

    The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.

    3 votes

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  14. Gold missing

    40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.

    3 votes

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  15. Quality of life suggestion

    Just let me buy 10 packs at once. I'm not even asking for a discount, i'll pay 10k gold. I just don't want to click 30 times (at different screen locations) to buy 10 packs.

    3 votes

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  16. Purchased card style not applied or available

    I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.

    3 votes

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  17. Unable to login "attach fails to drop other attach" and "timeout

    Unable to login today due to these errors but the servers all appear to be up on the check status page. Also now a spinning white rectangle saying "waiting for server"

    3 votes

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  18. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    3 votes

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  19. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    3 votes

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  20. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    3 votes

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MTG Arena Bugs & Product Suggestions

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