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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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256 results found

  1. Mastery Pass Rewards Not Received

    Hello,

    I have Duskmourn mastery pass but I don't receive the mastery pass rewards for the last levels I completed.
    Could you please fix that and send me the rewards I paid for ?

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Mythic Pack yields Rare Wildcard???

    Are you gonna fix this mythic pack giving a rare wildcard when it should give a mythic wildcard? Paid 30% extra just to get **** on here.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Platinum angel

    Yesterday i bought in the daily offers a style of the Card platinum angel from the set retro artifacts but I didn’t get it. I want to ask how I can get my style.
    I don’t have a picture of that because of course I didn’t think that I have report later a bug
    I hope you can do something against this

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  4. Golden Pack Progress

    Just bought 4 Outlaws of Thunder Junction packs with gold, my golden pack progress before the purchase was at 6/10 and didn´t advance further after it, therefore not receiving any reward. The issue occurred on PC.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  5. card styles and duplicate protection

    Apr 16, 2024, 10:55 AM PDT

    today Outlaws of Thunder Junction was released and I purchased card styles for the fast land duals.

    Then I found out that I cannot apply them to Concealed Courtyard Spirebluff Canal Blooming Marsh inspiring Vantage Botanical Sanctum from the Edition Kaladesh.
    (I already had crafted a playset of all these cards)

    Should everyone really craft the same cards again from edition Outlaws of Thunder Junction in order to be able to use those new card styles ?

    Is this a bug or "works as designed" ?
    Actually it does not make much sense to purchase…

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  6. Missing FF basic land card arts after update

    After purchasing all the Final Fantasy basic land card arts in the store on June 16, 2025, the following day there was a update on June 17, 2025. From this update, basically half of the previously purchased card art bundles have been removed from my account. I have tried everything I can legally to try and fix it. I have contacted customer service, they pointed me here. I honestly just want what I purchased, without having to pay more.

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  7. Moogle Companion

    Please add the Moogle Companion to the store.
    It was said before the release of the Final Fantasy set that it was part of a pre-order, so I thought that it could still be bought at release and not exclusively as a pre-order.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Arena wildcard mythic packs

    1. Received rare wildcard after purchasing mythic pack
    2. PC (windows)
    3. Paid for 2 mythic packs, received only 1 mythic card
    4. I expected 2 mythic cards
    5. see log file attached.

    note: this is happend before...

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Golden pack progression

    Bought the Bloomburrow pack that was on sale in the store today with 900 gold. Didn't get any Golden pack progression for it; I was at 2, I'm still at 2.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Missing cards bought in Daily Deals

    Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  11. ソフトウエア強制終了

    「Mastery」及び「Store」のアイコンをクリックするとソフトウエアが強制終了して画面移動できない

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Gem purchase unsuccessul -> endless "waiting for the server.."

    Gems can't be purchased. Whenever I click on purchase, the screen "waiting for the server.." appears and nothing happens for ages.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  13. unable to purchase anything from store

    Tried purchasing Bundles and Gems from the store the past 2 weeks, however once I click purchase. The screen is stuck on a "Waiting for Server" loop and I'm unable to complete the purchase. Any feedback or support to correct this would be very helpful.

    I tried to purchase some of the outlaw junction pre-release bundles and the Mastery Pass bundles while they were on sale but were unable to, which was unfortunate.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Purchase menu is not loading. searching for server

    Cannot reach the purchase menu. After going in the store and trying to purchase anything with real money, the game gets stuck on the searching for server loading screen. Never had this happen. Started 2 days ago.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Mythic Pack

    I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  16. store

    purchased but did not receive card style for mazemind Tome.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Nissa Planeswalker customization

    I bought a customization for the Nissa planeswalker and I cannot equip it. It shows me the planeswalker as though I had no customization for it.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Magic the Gathering Foundation packs do not include all cards

    Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.

    You need to fix this and provide adequate recompense to make us whole.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  19. The Arena store is completely non-functional on Mac.

    1. To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
    2. I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
    3. The results are that I can't buy anything.
    4. I'd expect to be able to buy something with money.
    5. No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
    6. Googling the problem lead me to a Reddit thread where someone said…
    3 votes

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    1 comment  ·  Store  ·  Admin →
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  20. Mythic and regular pack not unlocking certain cards on Foundations

    So I’ve supposedly unlocked all mythic cards on Foundations only that is clearly a lie. I only get gems now even though there are 12 mythic completely locked for me. Similar issue for all rarities actually, but this is big considering I’m using my gold coins on mythic packs and only getting gems now. Let the packs unlock the rest of the cards. This doesn’t make any sense and definitely doesn’t and shouldn’t mirror real life packs

    3 votes

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    1 comment  ·  Store  ·  Admin →
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