MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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363 results found
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please make the historic anthology cards and jump start permanently available and gem purchase balance
I want to use jumpstart and anthology cards, it is unfair that it was a limited time product that can be used in the historic format(that is growing popular by the way)by people who purchased them when they are available. They should be permanently available in the shop, along side other products that have come and gone. MTGA has had horrible business practices from the start and I would like to see them change so I can justify spending wads of cash on it. Paying upwards of 20+ dollars on gems should be giving more gems, it is unfair that…
4 votes -
Triome art style bugged
I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.
My gem purchase goes to the drain. Please fix it.
4 votes -
Bundles Disappeared From Store After Purchase
I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.
4 votes -
Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.
Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?
4 votes -
can't purchase with my credit card from Brazil
Well, as I am seeing here, the game is so broken and with so many bugs that it isn't even allowing me to give you, wotc, MONEY! for gods sake..
tried different credit cards, even credit cards from prior purchases, but it's no use.. even paypal is broken!
4 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
3 votes -
Daily Deal lists false discount
The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.
3 votes -
I bought one of the daily deal cards call voice of the blessed and now I can not find it.
I bought one of the daily deal cards call voice of the blessed and now I can not find it.
3 votes -
Alchemy Horizons Pre order bundle with Wyll is not showing up in the store
There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.
3 votes -
Could not find voucher for lookup
I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
Could not find voucher for lookup: VoucherCLBPreReleasePacks
Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!3 votes -
Internal Error + No levelling
Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.
3 votes -
Update not needed but still asking won’t play without
Says open game in store then after it starts loading I get go to AppStore to check for updates and it won’t play without
3 votes -
Store: bought avatar bundle for 3000 and cannot find it in my decks
Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?
3 votes -
mastery
Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this
3 votes -
Mythic Packs - should have explanation on drop rates page
Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates
Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.
3 votes -
This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased
This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased
3 votes -
achat
Bonjour,
Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
Merci de revoir ce bug rapidement.3 votes -
Neon Dynasty Preorder Bundles Not Showing
The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.
3 votes -
Purchased Card - Gem transaction occured but did not get the product
As title said, I bought a card with gems that was on sale the other day. It was an Orcus card, the transaction occured but I do not own the card.
3 votes -
Issue with card not being added to deck
On iOS, bought card using coons. Does not add to my deck.
3 votes
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