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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Missing 5th mythic pack from bundle

    After opening 4 out of 5 mythic packs, the 5th pack disappeared.

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  2. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    7 votes

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    2 comments  ·  Store  ·  Admin →
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  3. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    7 votes

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    3 comments  ·  Store  ·  Admin →
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  4. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  5. パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。

    カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。

    7 votes

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    2 comments  ·  Store  ·  Admin →
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  6. Mobile App Store not working

    I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  7. Buy several card packs at once.

    For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
    Please, consider adding in the future a way to buy a customizable number of packs at the same time.

    Thank you, best regards.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  8. 6 votes

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    0 comments  ·  Store  ·  Admin →
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  9. cant buy gems or change my payment method

    cant buy gems or change payment method when i do either of them i get a error message

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  10. all of the cards say their the first copy ive gotten but its not

    all the cards I open say their my first copy, even when their not

    I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  11. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Golden Packs given Alchemy Cards

    I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.

    I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  13. Golden Pack Progress

    I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress

    6 votes

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    5 comments  ·  Store  ·  Admin →
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  14. Golden Pack progression

    I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  15. Mtg Arena android app freezes within 30 minutes on S23 ultra

    BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra

    I play Arena on windows, android samsung tablet and on my new phone.
    But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
    the phone doesn't feel hot. Latest updates.
    What's going on? Anyone else have this issue? It's been happening…

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Not able to open pre order packs

    I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
    Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
    Anyone know a solution

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  17. Items missing from store

    Items removed earlier than stated for some players

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  18. Mythic Pack gave me a Rare Wild Card instead of a mythic

    1. Give us the steps to reproduce the bug

    While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

    1. Note which platform you’re using (PC, Mac, Android, or iOS)

    I am on PC.

    1. Enter the actual results you’re experiencing

    Like I said, I received a Rare Wild Card instead of a Mythic.

    1. Enter the expected results of the feature

    I should have received a Mythic Rare card.

    1. Add any relevant screenshots/videos

    Unfortunately, I could not capture my screen.

    1. If you found a…
    6 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Daily Deals Not Showing Up

    Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Buying multiple packs at a time gives no progress towards gold packs

    When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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