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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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824 results found

  1. Buy several card packs at once.

    For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
    Please, consider adding in the future a way to buy a customizable number of packs at the same time.

    Thank you, best regards.

    7 votes

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    0 comments  ·  Store  ·  Admin →
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  2. store won't let me buy gems

    I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Every card is "First" no matter how many I have

    Every card is "First" no matter how many I have.

    6 votes

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  4. all of the cards say their the first copy ive gotten but its not

    all the cards I open say their my first copy, even when their not

    I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  5. "Not Enough Gold" Despite Having Enough

    Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
    Oh well

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  6. Golden Packs given Alchemy Cards

    I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.

    I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Can't buy gems or change payment method

    I tried to purchase some gems from the store, when I click any $X button, it brings up the option to pay $X or Cancel, and when I click to pay $X nothing happens. There is also a button that says "Change Payment Method", and when I click on it, it also does nothing. This is on PC on Steam.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Golden Pack progression

    I purchased 3 packs of Brother's War mythic packs and it didn't update my Golden Pack progression.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  9. Mtg Arena android app freezes within 30 minutes on S23 ultra

    BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra

    I play Arena on windows, android samsung tablet and on my new phone.
    But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
    the phone doesn't feel hot. Latest updates.
    What's going on? Anyone else have this issue? It's been happening…

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  10. Not able to open pre order packs

    I'm unable to open pre order packs, on opening mtga it displays the claim prize screen, which doesn't do anything.
    Tried logging in and logging out, support not able to help. Only able to confirm that I did in fact purchase the preorder.
    Anyone know a solution

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  11. Items missing from store

    Items removed earlier than stated for some players

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  12. Mythic Pack gave me a Rare Wild Card instead of a mythic

    1. Give us the steps to reproduce the bug

    While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.

    1. Note which platform you’re using (PC, Mac, Android, or iOS)

    I am on PC.

    1. Enter the actual results you’re experiencing

    Like I said, I received a Rare Wild Card instead of a Mythic.

    1. Enter the expected results of the feature

    I should have received a Mythic Rare card.

    1. Add any relevant screenshots/videos

    Unfortunately, I could not capture my screen.

    1. If you found a…
    6 votes

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  13. Mythic Packs can contain Rare Wildcards in the Mythic Slot

    Mythic Packs can contain Rare Wildcards instead of a Mythic Rare card (this should at the very least be a Mythic Wildcard)

    My collection has Mythics from that set I don't yet own, so it's not an issue in regards to that, it could be some cards are missing from the pool and that's the issue? Happened twice, the first time was closer to the release of Mythic Packs and assumed it was a bug then as well, but if it's still not fixed this is a major issue.

    6 votes

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  14. Daily Deals Not Showing Up

    Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).

    6 votes

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  15. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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  17. Unable to purchase Baldurs Gate Wyll Pack bundle on iOS

    The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
    Only the Lae'zel Play bundle is available
    I can see the Wyll Pack Bundle from my desktop

    6 votes

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  18. Mastery Pass Mythic ICR Not Awarded

    I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.

    6 votes

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  19. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    6 votes

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  20. Ukraine

    Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦

    6 votes

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues