MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
972 results found
-
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
8 votes -
AFR missing from store
Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions
8 votes -
Card bought does not shows in collection or deck
I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.
8 votes -
Mastery pass did not delivery mythic wildcards
I purchased the new masterpass today and after hours and obvious completion of all the mastery pass rewards I have still not received my mystic wildcards
8 votes -
Store/Packs
After update, I can't go to get new packs. When I click on the packs tab the MTGA application stops responding. I'm playing through steam.
7 votes -
store won't let me buy gems
I want to buy the new ixalan alchemy bundle but I need gems to buy it, when i go to buy gems i get the following error
7 votes -
7 votes
-
Cannot purchase summer sticker pack with gems
I have enough gems to purchase the summer sticker pack, but when I click buy, I am told I do not have enough total gems.
7 votes -
Golden Packs given Alchemy Cards
I do not play Alchemy nor have any desire to play Alchemy. When I opened up my most recent Golden Pack I have received cards from Lord of the Rings.
I now don’t want to open up any more of my Golden Packs because I don’t want to waste the rare spots from them.7 votes -
Golden packs
Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!
7 votes -
Mtg Arena android app freezes within 30 minutes on S23 ultra
BUG: Mtg Arena android app freezes within 30 minutes on S23 ultra
I play Arena on windows, android samsung tablet and on my new phone.
But on the latter, the app keeps freezing at random points. It could be during a game or when looking at my collection. There is still music, but I can't look at cards. When I then kill the app and relaunch it, if I'm fast, I can join the same game again and only lose 1 turn.
the phone doesn't feel hot. Latest updates.
What's going on? Anyone else have this issue? It's been happening…7 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
7 votes -
Mythic Pack gave me a Rare Wild Card instead of a mythic
- Give us the steps to reproduce the bug
While opening a Phyrexia All Will Be One Mythic pack, I received a Rare Wild Card in the top center slot which should have been a mythic rare card.
- Note which platform you’re using (PC, Mac, Android, or iOS)
I am on PC.
- Enter the actual results you’re experiencing
Like I said, I received a Rare Wild Card instead of a Mythic.
- Enter the expected results of the feature
I should have received a Mythic Rare card.
- Add any relevant screenshots/videos
Unfortunately, I could not capture my screen.
- If you found a…
7 votes -
Can't See Daily Deals
Can't see Daily Deals
7 votes -
Shop missing summer sale bundles
The guildmaster collection and Matt Jukes lands bundles have disappeared from the shop.
They were available this morning, but have disappeared a few hours later.
On both phone and pc.7 votes -
Bug - can’t play the app “Asset Erorr”
Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
I deleted and reinstalled few times -didn’t work.
Also with VPN - didn’t work.
Can’t play , very very frustrating .
Please assist7 votes -
Mastery Pass Mythic ICR Not Awarded
I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.
7 votes -
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.
7 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
7 votes -
Deals purchase
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.
7 votes
- Don't see your idea?