MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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843 results found
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error opening boosters
I claimed the 3 welcome boosters to the "Phyrexia all will be one" collection but when I opened the first one the others disappeared; there are no boosters to open and the cards are not in the set. Up to the moment of this communication I have received 9 boosters, 6 by pre-launch code (without problems) and the 3 welcome ones.
1 vote -
matt jukes
Matt Jukes Foil Lands Still not in my collection after purchasing
1 vote -
Google play credit
Every time I try to make a purchase with Google play credit, my transaction is declined. No explanation why or way to work around. I bought a gift card for Google play to do the pre-order for ONE and now have a useless $50 because your service is declining the payment option. Do you not want to take my money?
1 vote -
card
a few days ago I bought two new cards, one with coins and the other with gems but I can't find them in my database
1 vote -
The store is terrible. How am i going to spend $50 on a bundle and not get a list of contents
The store is terrible. How am i going to spend $50 on the jace bundle and not know what it comes with.amount of packs included etc
Its been going on for way too long.
I have no problem buying stuff however as a rule i will never buy something i either cannot see or dosnt have a list.Every time i click on an item in the store i want to see the product and a list of contents and packs awarded etc. becaus several of the curent items are not listed. Why are some pre release items not listing…
1 vote -
purchase missing
PC gaming. Spent gold for the Black Lotus Pet but its missing as option.
1 vote -
Broken pack odds link (legal)
In the shop you have the option to click a link to see pack odds and info, the link is broken. Also under the packages there’s no additional information about pack quantity for the new sets coming out, a little bit of info once you click through would be amazing.
1 vote -
Gem Reward instead of card
Dear Service,
I posted this complaint already before christmas, but somehow never got a response. Cannot find it either in my account something must have gone wrong.
Then I could not log in for some time, but that issue is solved now.
What I wrote you about is that around that time I had not yet collected all rares nor mythics of the BRO set. Still I did get multiple gem rewards when opening BRO packs even though I would not have bought them if I had known.
At least one of these packs I bought with gems (200).
Not…1 vote -
1 vote
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packs disappearing
Version 2022.22.50.4419.979269
One of the packs I purchased disappeared when I tried to open it.I purchased two brothers war 1000 gold packs and when I went to open them, the first pack only gave two cards and then the second pack disappeared and the program said I had no more packs to open. One of my packs disappeared before I could open it.
I didn't take a screenshot of the two cards screen because I was confused, but I have the log file. It seems too big for uploading here but I can provide it.
1 vote -
No way to know what's in bundles on mobile
There's absolutely no indication of what comes in any of the bundles on mobile. Some people don't have a computer and still want to spend money on the game. It kinda seems like common sense to add some kind of way to see what comes in the bundles...
1 vote -
Add Jace, the Mind Sculptor avatar to the store
When will this avatar (Jace, the Mind Sculptor) be added to the store for purchase?
I missed the event in 2021 where you could get it (https://magic.wizards.com/en/news/mtg-arena/play-and-win-big-mtg-arena-decathlon-2021-12-08) and i have been waiting to see that avatar pop up in the store since then.
Untill now, that hasn't happened.
Since the new set will have a new Jace planeswalker and features a Jace Pack Bundle (now available for pre-order in the store), this would be a great time to add the Jace, the Mind Sculptor avatar to the store!
1 vote -
Tamiyo Avatars, Card Sleeves, and Card Styles
Tamiyo featured in the store.
1 vote -
Meus cosmeticos ( das cartas ) nao aparecem no computador, apenas no mobile
Meus cosmeticos ( das cartas ) nao aparecem durante os jogos no computador, apenas no mobile
1 vote -
Cannot purchase gems (ZFGameBrowser.exe crashes)
Platform - PC (windows7)
I've made multiple attempts to purchase the Adventurer bundle in the past couple of days (having not previously purchased it) - each time I instead receive the message that ZFGameBrowser.exe has stopped working (see screenshots for crash details).
I have checked and experience exactly the same problem when trying to purchase an ordinary gems bundle.
Essentially, I am unable to spend money on your store - I really hope this can be solved soon as I would like to purchase the current mastery pass, since it is the first one I have seen that includes cosmetics…
1 vote -
Did not receive an item I payed for
I purchased the Haunted Mire land card Holographic skin from the daily deals yesterday (1/7/23 or 1/8/23 depending on timezone). The gems were subtracted from my account, but the item is not available in my inventory and shows that I must pay for it.
1 vote -
Gold saved up gone
I played a lot of mtg in the beginning to save up some gold to be able to make a big buy, (got up to 19 000 gold) but then I got tired of the grind and delete the game. But now I got the will to play it again so I Download the game again. But when I logged in to my account I saw that all the gold I saved up was gone. That completely killed my will to play mtg again.
1 vote -
Dungeon module land style
The dungeon module art for lands is not displaying. (ie, the store says I purchased the Dungeon Module R11 Cave of the Frost Dragon artwork; but when I pull it up in deck builder it is still the old style.)
1 vote -
Can't enter the shop
When I try to open the shop it says "Waiting for server" and the client gets stuck. I've tried this on multiple clients, different networks, etc. Nothing works for me
1 vote -
Store bug
Spent gold to buy a few cards was about 5k and the cards are not in my collection anywhere.. I just wanted to build a piggy deck
1 vote
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