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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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790 results found

  1. Gelatinous Cube Sleeve Not Animated

    Gelatinous Cube Sleeve not moving during matches

    1 vote

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  2. Código no válido o ya se ha utilizado

    Compré un mazo de Ral y el codigo para jugarlo en mtg arena no es valido

    1 vote

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  3. Compra não ficou certa

    Boa tarde
    Efetuei compra na store das lands cosmeticos Fortaleza Glacial e não veio para minha coleção.

    1 vote

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  4. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  5. Bought Ancient dragon bundle and didn't receive it

    bought the bundle from the store that contained 5 ancient dragons from the Alchemy Horizons: Baldur's Gate set and didn't get them but it took my gems

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  6. Game insta-crashes when clicking the unlock mastery pass button in the mastery tab.

    Game insta-crashes when clicking the unlock mastery pass button in the bottom right of the mastery tab. The button worked before the july 28th update but now just closes the game instantly.

    1 vote

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  7. didnt receive any cards after buying packs

    J'ai acheté le pack à 10 000 pièce d'or qui contient les dragons ancien de cuivre, d'airain, d'argent, d'or et de bronze mais je ne les vois pas dans ma collection de cartes.

    I've buying the pack at 10k gold that have the elder dragon of bronze, silver, gold, brass and copper. I don't see them in my card's collection

    1 vote

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  8. Multiple duplicates

    How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.

    1 vote

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  9. Prerelease code giving 6 cards and not 6 boosters for Baldur's Gate

    I used a prerelease code, and it says it should give 6 boosters for Baldur's Gate Alchemy, but I only got one pack, and it contained 6 cards. If I could know what to do in order to get the missing boosters, that would be great.
    EDIT: I should mention that I clicked Open All, and that I've experimented and this happens to other packs I get if there are multiple copies.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Shop, Gems - quanity not showing only price

    PC: In the shop for buying gems it is only displaying the cost. It is not showing how many gems you will recieve.

    1 vote

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  11. Buying card sleeves in the store fails and disappears

    I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.

    1 vote

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  12. Charged for Arena Pack Deal Twice

    I purchased a pack of Kamigawa Neon Dynasty from the Arena Store’s sale on 6/27 using gold. The option to buy another pack using gems was still present which I did and was charged for, but was only given one pack to open

    1 vote

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  13. Magic

    Bonjour
    Google play me dis que mon téléphone n'est pas compatible alors que j'ai un modèle récent et que j'arrive à télécharger Magic avec Appdoid qui est un équivalent de Google play.
    Et le jeux fonctionne très bien je peux y jouer sans soucis, sauf que Appdoid n'a pas toujours les dernière version et donc je ne peux pas jouer en attendant que il les aïs.

    Bref ce que je ne comprend pas c'est pourquoi je ne peux pas y avoir accès avec google play ?

    Merci

    1 vote

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  14. purchase Hive of the Eye Tyrant, Hall of Storm Giants design cards

    I purchased the designs for the following cards:
    Hive of the Eye Tyrant, Hall of Storm Giants.
    But the cards didn't get into my account, even though I own the cards in mtg arena.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  15. 1 vote

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  16. Product Suggestion

    Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.

    1 vote

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  17. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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  18. wrong charge to the card

    wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it

    1 vote

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  19. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. Bug

    I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all

    1 vote

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