Skip to content

MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

--------------

If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.


255 results found

  1. cant buy gems

    I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Duplicate Protection Not Working

    Today, I purchased FDN packs with gems I paid real money for. Duplicate protection was not working and I recieved duplicates of cards that I completed or had some of in earlier sets. Support told me to post here, even though this is a purchase that needs addressed and not just a bug report.

    I now have

    5 Giada, Font of Hope (4 SNC, 1 FDN)
    5 Doubling Season (2 some old set, 3 FDN)
    7 Painful Quandary (4 TBW, 3 FDN)
    7 Phyrexian Arena (4 ONE, 3 FDN)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Duplicate Protection Not Working

    I purchased packs today, so this is more a problem with a money transaction order than a bug report. But, I purchased Foundations packs today and received cards that I had completed in previous sets. I now have the following.

    5 Giada, Font of Hope (4 SNC, 1 FDN)
    5 Doubling Season (2 some old set, 3 FDN)
    7 Painful Quandary (4 TBW, 3 FDN)
    7 Phyrexian Arena (4 ONE, 3 FDN)

    Support told me I needed to open a bug report, but this is something that needs fixed, else I should get a refund for my purchase.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. mythic pack

    opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Code not working

    I recently bought one of my first decks in a local store but the code inside for mtg arena is not working, i keep getting the message that it was "invalid or already used" is there any support i can get for this issue?

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Deck purchasing feature appears to care about the version of a card

    I was just checking the new deck purchasing feature and noticed that it looks like the decks care about the version of the card. I have 4 Botanical Gardens from OTJ and it showed in the deck that I was short one of an older version. Since the cost is prorated by the cards you own this needs to be looked at.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Cannot purchase planswalker bundle

    I cannot buy a Planeswalker bundle via PC platform. When clicking on the price button -> confirm purchase and Price button again, the page goes into "waiting for the server" and never comes back. I cannot exit this "thnking" page, but i clic esc button, I see in the background it goes to the settings menu, but cannot click on any thing. If I click esc again, goes back into the store (always in the background, with the "waiting for server" on the main page.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Duplicate Protection Not Fully Reducing Final Fantasy Brawl Deck

    It's my understanding that the duplicate protection on preconstructed decks should allow that protection to extend to any art version of cards we own.

    Using just the FFVII-themed Brawl deck as an example, I notice a few cards like Professional Face-Breaker, Rootbound Crag, and Furyborn Snarl, where I have a non-Final Fantasy version of the card, yet the Brawl deck in the store seems to act like I don't have the card at all.

    This may have the effect of not fully reducing the cost of the decks, if I'm understanding Duplicate Protection correctly.

    Thank you for your time and…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Edge of Eternities Preorder Bundles NOT available in Arena store

    Latest Arena News via Arena Mail (ttps://magic.wizards.com/en/news/mtg-arena/announcements-july-7-2025) indicates that the bundles are available yet I don't see them in Arena. I've restarted the program, my computer and performed the 'Repair Games Files' function.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Foundations

    I have not been receiving any rares from the Foundations booster packs. Each time I open a pack I receive gems instead, even when I don't have all the rares of the set.

    1- Open a Foundations booster pack.
    2- Observe that the rares are replaced by gems even when rares are missing in the collection.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Rare Wildcard in Mythic Pack

    A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Endless “Waiting for the Server...” when entering the store

    1. Give us the steps to reproduce the bug

      1. Open MTGA
      2. Log in
      3. Tap on Store
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    Android

    1. Enter the actual results you’re experiencing

    Endless “Waiting for the Server...”.

    1. Enter the expected results of the feature

    Entering the store and being able to browse.

    1. Add any relevant screenshots/videos

    2. If you found a workaround, please add workaround steps.

      1. Install MTGA in a profile with Google Play services, from the Google Play store.
    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. BUG: Unable to select province when adding credit card

    Steps to reproduce:
    1) Open MtG: Arena client (localized to Canada, English)
    2) Click "Store"
    3) Click "Change Payment Method"
    4) In the Xsolla window, click "Card"
    5) Enter card information and click "Save"
    6) Scroll the Xsolla window to "State or Province"
    7) Click the State or Province dropdown
    8) Observe that there is no scroll bar within the dropdown, and the last province shown is Nova Scotia (leaving out Ontario and beyond) -- additionally, the interactable area for the "Nova Scotia" entry extends past the bottom of the dropdown

    Platform: PC
    Game version: 2025.49.0.8799.1149957

    Actual Result: Unable to…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Bought a sepiroth with my mastery orbs and now I can't find him

    I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Buying packs from store not available

    After purchasing the 49.99 presale for Final Fantasy, the ability to purchase packs is no longer available. Clicking the "Packs" tab takes me to a screen where I can see the presale bundle I purchased, but no option for getting any packs, Final Fantasy or otherwise.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. paypal

    Pyapal Not Working
    Captured Log:
    " js:1: Uncaught SyntaxError: Unexpected token . "

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Buying and opening 10x mythic pack with

    Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Orange Light Under “store” always on.

    Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Golden pack

    I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
    I would like this bug fixed and if reimbursed me on the golden packs please.
    I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Paid for Draft, Draft for Cube event, Event ended and i never got entry.

    Paid for Draft, Draft for Cube event, Event ended and i never got entry. My gold is gone and i never participated in the event.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Store  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base