MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
255 results found
-
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
3 votes -
Duplicate Protection Not Working
Today, I purchased FDN packs with gems I paid real money for. Duplicate protection was not working and I recieved duplicates of cards that I completed or had some of in earlier sets. Support told me to post here, even though this is a purchase that needs addressed and not just a bug report.
I now have
5 Giada, Font of Hope (4 SNC, 1 FDN)
5 Doubling Season (2 some old set, 3 FDN)
7 Painful Quandary (4 TBW, 3 FDN)
7 Phyrexian Arena (4 ONE, 3 FDN)3 votes -
Duplicate Protection Not Working
I purchased packs today, so this is more a problem with a money transaction order than a bug report. But, I purchased Foundations packs today and received cards that I had completed in previous sets. I now have the following.
5 Giada, Font of Hope (4 SNC, 1 FDN)
5 Doubling Season (2 some old set, 3 FDN)
7 Painful Quandary (4 TBW, 3 FDN)
7 Phyrexian Arena (4 ONE, 3 FDN)Support told me I needed to open a bug report, but this is something that needs fixed, else I should get a refund for my purchase.
3 votes -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
3 votes -
Code not working
I recently bought one of my first decks in a local store but the code inside for mtg arena is not working, i keep getting the message that it was "invalid or already used" is there any support i can get for this issue?
3 votes -
Deck purchasing feature appears to care about the version of a card
I was just checking the new deck purchasing feature and noticed that it looks like the decks care about the version of the card. I have 4 Botanical Gardens from OTJ and it showed in the deck that I was short one of an older version. Since the cost is prorated by the cards you own this needs to be looked at.
3 votes -
Cannot purchase planswalker bundle
I cannot buy a Planeswalker bundle via PC platform. When clicking on the price button -> confirm purchase and Price button again, the page goes into "waiting for the server" and never comes back. I cannot exit this "thnking" page, but i clic esc button, I see in the background it goes to the settings menu, but cannot click on any thing. If I click esc again, goes back into the store (always in the background, with the "waiting for server" on the main page.
3 votes -
Duplicate Protection Not Fully Reducing Final Fantasy Brawl Deck
It's my understanding that the duplicate protection on preconstructed decks should allow that protection to extend to any art version of cards we own.
Using just the FFVII-themed Brawl deck as an example, I notice a few cards like Professional Face-Breaker, Rootbound Crag, and Furyborn Snarl, where I have a non-Final Fantasy version of the card, yet the Brawl deck in the store seems to act like I don't have the card at all.
This may have the effect of not fully reducing the cost of the decks, if I'm understanding Duplicate Protection correctly.
Thank you for your time and…
2 votes -
Edge of Eternities Preorder Bundles NOT available in Arena store
Latest Arena News via Arena Mail (ttps://magic.wizards.com/en/news/mtg-arena/announcements-july-7-2025) indicates that the bundles are available yet I don't see them in Arena. I've restarted the program, my computer and performed the 'Repair Games Files' function.
2 votes -
Foundations
I have not been receiving any rares from the Foundations booster packs. Each time I open a pack I receive gems instead, even when I don't have all the rares of the set.
1- Open a Foundations booster pack.
2- Observe that the rares are replaced by gems even when rares are missing in the collection.2 votes -
Rare Wildcard in Mythic Pack
A Mythic Pack, if it costs more, should not contain a rare, even if wildcard, in the final slot. Im not sure how this is a thing.
2 votes -
Endless “Waiting for the Server...” when entering the store
Give us the steps to reproduce the bug
- Open MTGA
- Log in
- Tap on Store
Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
Android
- Enter the actual results you’re experiencing
Endless “Waiting for the Server...”.
- Enter the expected results of the feature
Entering the store and being able to browse.
Add any relevant screenshots/videos
If you found a workaround, please add workaround steps.
- Install MTGA in a profile with Google Play services, from the Google Play store.
2 votes -
BUG: Unable to select province when adding credit card
Steps to reproduce:
1) Open MtG: Arena client (localized to Canada, English)
2) Click "Store"
3) Click "Change Payment Method"
4) In the Xsolla window, click "Card"
5) Enter card information and click "Save"
6) Scroll the Xsolla window to "State or Province"
7) Click the State or Province dropdown
8) Observe that there is no scroll bar within the dropdown, and the last province shown is Nova Scotia (leaving out Ontario and beyond) -- additionally, the interactable area for the "Nova Scotia" entry extends past the bottom of the dropdownPlatform: PC
Game version: 2025.49.0.8799.1149957Actual Result: Unable to…
2 votes -
Bought a sepiroth with my mastery orbs and now I can't find him
I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck
2 votes -
Buying packs from store not available
After purchasing the 49.99 presale for Final Fantasy, the ability to purchase packs is no longer available. Clicking the "Packs" tab takes me to a screen where I can see the presale bundle I purchased, but no option for getting any packs, Final Fantasy or otherwise.
2 votes -
paypal
Pyapal Not Working
Captured Log:
" js:1: Uncaught SyntaxError: Unexpected token . "2 votes -
Buying and opening 10x mythic pack with
Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.
2 votes -
Orange Light Under “store” always on.
Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months
2 votes -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.2 votes -
Paid for Draft, Draft for Cube event, Event ended and i never got entry.
Paid for Draft, Draft for Cube event, Event ended and i never got entry. My gold is gone and i never participated in the event.
2 votes
- Don't see your idea?