MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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547 results found
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Gold missing
40k gold missing from my account and I haven't made any purchases lately... it was there yesterday and I logged in today and it's gone. Nothing to show where it went.
4 votes -
Cards not showing up after purchase
I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..
4 votes -
Purchased Card Not Delivered
Just purchased the daily deal for the Shadowspear for 20%....
Store shows I've purchased it... It can't be found for use anywhere in any deck type.4 votes -
Gold
Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android
4 votes -
Mastery pass rewards missing
My level 25 and level 35 mastery pass mythic rare card never got redeemed.
4 votes -
Strixhaven Daily Deal
Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.
4 votes -
gem
I bought 1600 Gem from iPhone13 Pro.
Payment status is successful.
But can’t received gem. Pls help me.4 votes -
Can’t buy packs with gold
I cannot buy packs using my gold coins. I click through the prompts and nothing happens.
4 votes -
Achat carte
Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?
4 votes -
Buy a card and dont receive
Today I Buy a “Kavu, territorial” card. The system colected my coins but I Can’t use The card in none of my decks
4 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
Windows PC platform4 votes -
Card i got from pack isnt in my library
I opened two packs and went to include the new cards I got from my packs and it does not show up in my library. It's like I never got the cards. this is on android
4 votes -
please make the historic anthology cards and jump start permanently available and gem purchase balance
I want to use jumpstart and anthology cards, it is unfair that it was a limited time product that can be used in the historic format(that is growing popular by the way)by people who purchased them when they are available. They should be permanently available in the shop, along side other products that have come and gone. MTGA has had horrible business practices from the start and I would like to see them change so I can justify spending wads of cash on it. Paying upwards of 20+ dollars on gems should be giving more gems, it is unfair that…
4 votes -
Triome art style bugged
I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.
My gem purchase goes to the drain. Please fix it.
4 votes -
Bundles Disappeared From Store After Purchase
I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.
4 votes -
Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.
Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?
4 votes -
March of the Machine
Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.
3 votes -
benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
3 votes -
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena
3 votes -
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
3 votes
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