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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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864 results found

  1. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Unable to purchase Baldurs Gate Wyll Pack bundle on iOS

    The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
    Only the Lae'zel Play bundle is available
    I can see the Wyll Pack Bundle from my desktop

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Mastery Pass Mythic ICR Not Awarded

    I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.

    6 votes

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  4. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Ukraine

    Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦

    6 votes

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  6. achat

    Bonjour,
    Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
    J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
    Merci de revoir ce bug rapidement.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Cards not showing up after purchase

    I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..

    6 votes

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  9. Purchased card style not applied or available

    I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  10. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Didn’t receive mythic rare from mastery pass

    Never received the mythic rare for level 52 in mastery pass

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Selected card styles not appearing in game.

    After purchasing several card styles and selecting them, they are not appearing in games. Currently on PC, all purchases were with gold for mystical archive Japanese Snakeskin Veil, Primal Command, Stone Rain, and Kaldheim Esika's Chariot. Purchase date was 4/23/21

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  13. card missing

    Card missing from collection

    Give us the steps to reproduce the bug:
    Open packs.
    Notice the cards that you get.
    They don't appear in my collection.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Duplicate Protection Failure

    I bought a throne of eldraine booster for sale today. I opened it and got 20 gems. Digging through my collection, I discovered that there's plenty of rare cards in that set that i don't have 4 of.

    6 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Waiting for Server in the Store

    I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...

    5 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Orcish Bowmaster refund

    Hi,

    I'd like to uncraft / get my wildcards back for Orcish Bowmaster. You nerfed it the day after the tournament when I crafted it because it looked cool on Twitch in the finale. This is totally unacceptable. You're ripping me of more than 10$ and now my whole deck is unplayable in Historic because of this.

    I don't care about Alchemy however I do care about Historic and you screwed my deck over within less than 24 hours.

    Thank you for getting my precious wildcards back or uncraft the card in my account please or refund me with Gem…

    5 votes

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    4 comments  ·  Store  ·  Admin →
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  17. Renewal Gift Error

    Today, I opened Arena on PC, and Renewal gift did not provide anything. Empty egg over black screen, but with no errors. Wait for a solution. Thanks.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Unable to purchase Gems on MTG Arena

    I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.

    I can play games and Draft fine, but cannot buy Gems with which to play.

    Please advise as to what to do; i have contacted Customer Support and they Directed me here.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  19. I did not get a tick in the golden pack progress after purchasing a MOM pack from daily deal.

    I did not get a tick in the golden pack progress after purchasing a MOM pack from June 27 daily deal.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Packs From Pre-Release

    I went to a pre-release and got one of those code cards to put some packs in. I did so and the packs were there, but after the update/maintenance today they're just gone. They haven't been opened, I checked my collection and only the cards I got from my inbox and one of the class steps. I'd like my packs please Wizard, please contact me if you need anything like the code, I still have it.

    5 votes

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    3 comments  ·  Store  ·  Admin →
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