MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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999 results found
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Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
7 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
7 votes -
Cards not showing up after purchase
I purchased a bundle using 1900gems and my cards aren't showing up. Gems were deducted, the bundle(which was one of 3 in the store) isn't showing anymore, but no cards. Please advise..
7 votes -
Deals purchase
I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.
7 votes -
パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。
カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。
7 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
7 votes -
Mobile App Store not working
I have been playing on the mobile app for around a week now, and I have been unable to access the store since day 1. I thought this was just an issue with the beta but seems others are using store just fine. I reported issue and was told to uninstall and re-download which I did. Same issue still. I was also told to report issue here if reinstalling doesn't work. I'm playing on a new galaxy note 20.
7 votes -
Buy several card packs at once.
For example, I'm about to buy more than 130 kaldheim packs with gold... that will be 390 clicks.
Please, consider adding in the future a way to buy a customizable number of packs at the same time.Thank you, best regards.
7 votes -
対戦したりストアに入ったりするとフリーズする
2024/9/14に、PCでアップデートをインストール後、ストアに入るたびにフリーズするようになってしまいました。
その後、BO3で対戦中も、フリーズが起き、サイドボードになったらフリーズしてサイドチェンジが全くできませんでした。
インストール前は全くそんなことは起きませんでした。
対処保方法を教えてください。6 votes -
bought mythic pack
bought a BLB mythic pack and got a rare wildcard instead of a mythic
6 votes -
Can't buy gems on MacOS
If I try to purchase gems, I get an infinite "Waiting for server" spinning wheel.
I'm on MacOS, Sonoma 14.4.1.6 votes -
Waiting for Server in the Store
I cannot purchase anything from the store because it get stuck on "waiting for server." I'm on a Mac and it seems like this has been an issue for years...
6 votes -
Arena Store Unusable on MacOS
Every time I try to purchase anything with real money (not gems or gold), it displays "Waiting for Server" and I cannot do anything. I have to restart Arena to do anything. I was able to log into Arena on my Iphone and make purchases without any issues. So this bug is specific to the MacOS. All software is up to date.
6 votes -
xp stopped increasing
XP has stopped increasing today. I'm stuck at lvl 54 725/1000XP. It won't go up even when I'm completing daily and weekly quests. Playing via Epic games store. Seemed to be working yesterday. Things I did yesterday probably included: completing the survey, solving clues 3 and 4 (which gave xp), building "thewayisopen" deck (which definitely gave the 5000xp, not sure I've received any since then). Hope that helps. Please sort this ASAP, cos what was the point in getting the Mastery pass if you won't let us gain XP. Thanks
6 votes -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What6 votes -
Every card is "First" no matter how many I have
Every card is "First" no matter how many I have.
6 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
6 votes -
all of the cards say their the first copy ive gotten but its not
all the cards I open say their my first copy, even when their not
I open a pack and get a uncommon creature and it says its my first copy but then I open another pack get the same uncommon and it says its my first even though its clearly not
6 votes -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
6 votes -
"Not Enough Gold" Despite Having Enough
Trying to buy Praetor bundle with gold but store says I don't have enough, not sure if intentional bug to get me to buy gems for it or if it's just an actual bug.
Oh well6 votes
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