MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. No mastery quests

    I paid for the mastery pass but am not getting an additional quest queue. Just the regular one each day. With no additional quests, it's just a waste of money. I don't care about cosmetic cards from the orbs.

    1 vote

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  2. Lost pack

    Game crashed as I purchased booster, could not hit claim button, out 1000 gold with no booster

    1 vote

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  3. Mythic rares do not add to account after opening

    I opened several packs of innistrad, stir haven and crimson vow and it showed that I opened a mythic rare, but it’s not in my account. I repeated this process another time to be sure that it was an issue; cracked more packs, got a mythic rare and it did not update. Usually they show up instantly; is this a common issue lately? I took a break from playing and am trying to get back into it but if this is a bug you’re working on, I won’t be playing till it gets fixed (don’t want to waste my money…

    2 votes

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  4. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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  5. I purchased the daily deal pack but the image wasn't showing.

    I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.

    1 vote

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  6. ストアでジェムを購入できません

    ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした

    1 vote

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  7. purchased cards from daily deals are shown as"not collected" when attempting to add them to decks

    purchased cards from daily deals are shown as "not collected" when attempting to add them to decks

    5 votes

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  8. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    2 votes

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  9. 対人ドラフト参加権について

    ①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
    ②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。

    上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
    何らかの対応を求めます。

    1 vote

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  10. 1 vote

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  11. Bug

    Did not receive pack of cards and mastery orb with level 54 of mastery pass

    2 votes

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  12. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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  13. Season rewards

    I didnt receive my season rewards from january, i was a emerald tier

    1 vote

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  14. Sticker Emotes clip behind store display when moused-over

    NEO Sticker emotes don't display correctly on MOZ in store prefab.
    This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.

    1 vote

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  15. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    1 vote

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  16. Bug

    Windows client.

    Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.

    1 vote

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  17. Purchases missing

    Purchased environmental sciences a few days ago and it still isn’t in my collection, but my gold went away. Today the exact same thing happened when I purchased the 4 new planes walkers deal . Paid 4000 or 5000 gold and now I have nothing . Thanks again! Should I just not buy the deals of the day?????? Please fix and address this problem

    1 vote

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  18. Draft Token Disappeared

    I bought the 3400 gems to go and use to purchase the kaito set mastery bundle that came with the pet his avatar and a draft token at least that's what the picture showed before I used the gems to purchase it but when I went too any of the drafts it shows I don't have anything of the sorts

    1 vote

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  19. Kamigawa Mastery pass not rewarding Mythic cards

    I’m on IOS and the Kamigawa mastery pass is not rewarding Mythic rare cards when it should. This is the second major bug I’ve come across after the 25,000 gold Kamigawa snow lands not functioning as snow lands. Super frustrating!

    1 vote

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  20. Deals sshop glitched

    The shop is glitched after kamigawa update ....spent coins on ephemerate and tezzerets gambit only to recieve nothing as apparently the cards dont exist ? Cant find them any where and am very unimpressed with this update so far as i got lagged out of 2 games i payed 10k to be in forcing me to lose from a strong position

    1 vote

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