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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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790 results found

  1. Store Won't Enter Payment Screen

    My store won't enter to the payment screen and endlessly loops on the loading wheel. Using macOS 13.4, Epic Games as the launcher.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. mastery pass

    MASTERY PASS UNAVAILABLE FOR PURCHASE?!? i just grinded out to level fifty and told myself if i got to the akki pet, that the pass would be worth it, and i maxed out my xp and was still short... decided to just pay for the last level and now the mastery pass isnt available????

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. Unable to purchase mastery pass

    I can't buy the march of the machine mastery pass. It is not expired yet but the buy option is disappeared for some reason. Please help

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Store not working

    Trying to buy gems, so I can do a Premier Draft.

    But the store is not currently working. It's a very sad way to start your Sunday morning.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  5. Entering Prerelease code and now I cant purchase other packs

    After entering my code from the prerelease kit I got at my LGS now I just see the locked packs that won't drop until June 20, but I can't look at or purchase other set packs

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Bought the 10 Mystic Alchemy Pack of Lord of the Rings but didnt get much of the wild cards

    I bought the 10 Mystic Alchemy Pack (13000) Gold which has given me the 1 Gold Pack and 10 Mystic Alchemy Pack to open. After hitting the Open all Pack for the 10 Mystic, it only showed me 1 set of what I gained and only got 1 Mystic wild card with few uncommon. I didn't get much of the wild cards and not even sure how many cards or wild card did I get out of it since it didnt display everything.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    20 votes

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    13 comments  ·  Store  ·  Admin →
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  8. Arena and Other MTG Related Complaints

    First some background... Magic has LONG been my favorite game! I have been playing since circa 1995. I love Lord of the Rings. I have spent over $4,000 to complete a full foil and non-foil set...

    However, recent Magic related issues have me rather frustrated with Wizards and Hasbro.

    The first is the longest and is related to Arena... I will begin with it, since it's already typed out...

    I have long considered your mastery pass to be broken and overpriced. Still, I was seriously considering buying it this season. But then I actually looked at it and my play…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Logging in outdated

    When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
    I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  10. Store

    I'm using an android phone and I can't look at what over half the products are in the store l. I tap the images then they just minimize again I hold over image/product in bundle it doesn't show me an enlarged view of the item I'm trying to look at in the bundle it's ridiculous how do you expect anyone to buy anything if they cant tell what they are actually buying? And no I'm not about to look up every individual card talk about a waste of time. That and I have no idea what any of the other…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. Store internal error

    I can’t purchase some of the daily deals, I get “store internal error”.
    Can you please fix it?
    Thanks,

    Davide

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  12. Lost Golden Pack

    I was two MOM packs away from the "free" golden pack. I purchased three packs, when to open them, noticed I did not receive the golden pack. Yet, when I went back to the store page it had reset the packs counters!
    2023.25.10.1904.1000649

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  13. daily deal trying to sell me basic lands I already own

    Daily Deal is trying to sell me four War of the Spark lands. Usually if you already own something in the daily deal, it shows as "purchased" and there is no button to purchase. These have purchase buttons. I made sure I own these by putting them into decks and making sure the decks were playable.

    to repro: on an account that owns all the basic lands from War of the Spark, navigate to the daily deals in the store.

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  14. when you buy a pack of 3 packs there is not advance on for get gold pack

    when you buy a pack of 3 packs there is not advance on for get gold pack

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. phryrexian obliterator

    death touch doesn't work again this card.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  16. Phone daily deals notification bugs

    I get popup notification on store daily deals on my phone ie.: buy gems with gold or buy 550 gold for 50 gold. The popup is not outdated but when I open the app the notified deal is NEVER actually in the store daily deals.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Buy problem daily deals purchase

    I purchased for mi second time, a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing. The wedding announcement and ancient gold dragon.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  18. Cartas não disponíveis para compra

    O card Mox de esmeralda não aparece para ser comprado na loja e eu jogo várias partidas no modo histórico em que o adversário tem essa carta. Quero saber como faço pra comprar esse card.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  19. I found a bug in the store daily deals not positive how it happened though

    I found a bug I'm guessing i purchased all the ancient elder dragons on sale in daily deals (june 8th) but when I went to create a deck with them I copied a old deck changed commanders to the legendary dragon that has all 5 colors then I went to add the other 5 cards I bought and none of them are in my collection but it says I can craft them

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  20. MTG arena card not going into my collection

    I had saved up 600 gems to buy todays daily deals, I bout 2 dragons for 240 each. When I bought them, I checked my collection, and they never appeared. This sucks because I just wasted 480 gems.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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