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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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457 results found

  1. Purchased Card Not Delivered

    Just purchased the daily deal for the Shadowspear for 20%....
    Store shows I've purchased it... It can't be found for use anywhere in any deck type.

    4 votes

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    4 comments  ·  Store  ·  Admin →
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  2. bundle

    Bought the Obscura bundle and only had the sleeve and one card style.
    Can you fix it plz?

    Thanks for your concern

    (PS: My obscura master reward style is also missing)

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  3. problem and glitch while redeeming a code

    I typed in a redemption code for free arena packs from my commander legends balders gate pre release packs. from the main menu i can see the light shining above the packs icon saying that the packs are there but when i click on the packs icon the packs are missing and my get packs icon is also missing.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  4. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  5. haven't received what i paid for completely

    I paid for the Chardalyn dragon pet and sleeve bundle, but the sleeve is still locked...

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  6. Gelatinous Cube Sleeve Not Animated

    Gelatinous Cube Sleeve not moving during matches

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. plainte

    aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  8. Mythic Packs

    Hello, here some feedback:
    I came back to MtG Arena, because you implemented Mythic Packs and a display of the Vault progress! Finally, its possible to complete collections.
    I just saw this new features and I will again spend much money for MtG Arena.
    It is really rare that companies do such good moves!

    Next good move would be to make each and every cosmetic that ever existed available in the shop :) Don't have timely limited content!

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Código no válido o ya se ha utilizado

    Compré un mazo de Ral y el codigo para jugarlo en mtg arena no es valido

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  10. freeze the game. Need to close the game = mastery orb + shop

    1- Go you mastery tree
    2- Reclam a orb
    3- Go to the store before the reward card style appears
    4- the game freezes. You have to close and open

    I did this process 3 times and the result has always been the same.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  11. Daily Deals is a SCAM

    I purchase yesterday a buy for 300 gems and get 400 gems in the store. I buy the deal obviously but the game subtracted the gems to buy the deal but it didn't register I purchased it. This should be fixed because otherwise it should be considered a crime to allow this to happen.

    1 vote

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  12. Compra não ficou certa

    Boa tarde
    Efetuei compra na store das lands cosmeticos Fortaleza Glacial e não veio para minha coleção.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  13. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    2 votes

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  14. Alchemy Card Warning in Store

    To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Incorrect mana costs displaying on custom card art in store

    The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. Game insta-crashes when clicking the unlock mastery pass button in the mastery tab.

    Game insta-crashes when clicking the unlock mastery pass button in the bottom right of the mastery tab. The button worked before the july 28th update but now just closes the game instantly.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  17. Lost Packs

    I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  18. Missing cards after purchase

    After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  19. didnt receive any cards after buying packs

    J'ai acheté le pack à 10 000 pièce d'or qui contient les dragons ancien de cuivre, d'airain, d'argent, d'or et de bronze mais je ne les vois pas dans ma collection de cartes.

    I've buying the pack at 10k gold that have the elder dragon of bronze, silver, gold, brass and copper. I don't see them in my card's collection

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. buy multiple packs with gold

    let me buy multiple packs with gold.
    its so fcking simple, why do i have to click three times in different screen parts with another half second server delay to buy 1 pack? Its not gonna make me buy gems its just gonna annoy the fck out of me and waste my time.

    5 votes

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