MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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629 results found
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Can't Purchase Gems in Steam Version of Game
I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.
I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.
After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…
27 votes -
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1 vote -
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1 vote -
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1 vote -
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1 vote -
Cosmetics
Returning card cosmetics for all cards from Dominaria United,Brothers War,Phyrexia AWO, MOM,MOM AM,WOE,LCX,Ravnica KM,OTJ,OTJ Big Score back to the store for collecting.
2 votes -
No sleeves showing for Duskmourn
I got fairly far into the Duskmourn mastery pass. I spent four orbs to buy two of the cosmetic sleeves. I have one remaining, I progressed enough, at the least, to unlock the third cosmetic pet/companion. I do not see the sleeves that I spent my orbs on
2 votes -
Card style
Hello. I purchased Maze’s End borderless card style on iOS for 3000 gold and card style in collection show card same as Pioneer masters version. I’d like fixing the card style or refund. Thanks
1 vote -
BONJOUR LES GENS
IL FAUT ARRETER DE DONNER DE L'ARGENT A CETTE ENTREPRISE ET VOUS METTRE A SAVOIR JOUER ET SURTOUT DE VOUS RENDRE COMPTE QUE VOUS GAGNEZ DES PARTIES PARCE QUE VOUS DONNEZ DE L'ARGENT A CETTE ENTREPRISE ET QU'ELLE VOUS FAIT GAGNER PAR LE TIRAGE DES CARTES!!!!
VOUS ARRIVEZ A PASSER LE SABLIER A REFLECHIR ALORS QUE LE JEUX VOUS SORT LES CARTES DANS L'ORDRE, VOUS NE SAVEZ PAS JOUER!!! VOUS GAGNEZ PARCE QUE VOUS REMPLISSEZ LES POCHES DE CETTE ENTREPRISE QUI VOUS ARNAQUE!!!
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REFLECHISSEZ UN PEU!!!!1 vote -
BONJOUR LES GENS
IL FAUT ARRETER DE DONNER DE L'ARGENT A CETTE ENTREPRISE ET VOUS METTRE A SAVOIR JOUER ET SURTOUT DE VOUS RENDRE COMPTE QUE VOUS GAGNEZ DES PARTIES PARCE QUE VOUS DONNEZ DE L'ARGENT A CETTE ENTREPRISE ET QU'ELLE VOUS FAIT GAGNER PAR LE TIRAGE DES CARTES!!!!
VOUS ARRIVEZ A PASSER LE SABLIER A REFLECHIR ALORS QUE LE JEUX VOUS SORT LES CARTES DANS L'ORDRE, VOUS NE SAVEZ PAS JOUER!!! VOUS GAGNEZ PARCE QUE VOUS REMPLISSEZ LES POCHES DE CETTE ENTREPRISE QUI VOUS ARNAQUE!!!
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REFLECHISSEZ UN PEU!!!!1 vote -
BIG trouble with payment in store - NEVER able to pay
I wanted to purchase the planeswalker bundle so that I coud participate to the Explorer Qualifier Play-in (BO1). I tried paying with two different cards, with PayPal, NOTHING works !
It's not the first time I'm facing such issues, but it is the first time NONE of my payment method works.
It is very frustrating, and very problematic for MTGA if their payment system is that much of a failure. If nothing happens, well, MTGA will NEVER get my money again... And not even because i didn't want it to happen.
The best part is the software crashing after that…1 vote -
Game glitches out and crashes on mac whenever the gem shop is opened
Game glitches out and crashes on mac whenever the gem shop is attempted to be opened by any means, and it flashes black rapidly and the screen freezes until the application is force closed.
3 votes -
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1 vote -
Bug
Used an orb to redeem the mindseeker card in the mastery "store" now the card does not show up in my collection or the store? Please assist.
2 votes -
Freeze store
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages.
2 votes -
Orb redemption not working in store
Spent and orb for Overlord of the Hauntwoods but I didn’t receive the card after claiming it in the store. My orb total is back to zero, but the card is not available in store any longer despite it not appearing in my card library as well.
2 votes -
unable to purchase
Ever since updating to MacOS Sequoia, I have been unable to buy anything from the store. it just goes to "waiting for server" before the checkout page appears and stays there. tried it several times and still wouldn't let me buy anything, I tried leaving it to run and came back 2 hours later and it hadn't changed off the "waiting for server".
1 vote -
Golden packs give gems
Golden packs give gems for rares, when I don't have all standard legal rares (or alchemy for that matter). I have all the rares for DSK through WOE that are in boosters.
https://magic.wizards.com/en/news/mtg-arena/updates-to-golden-packs-and-individual-card-rewards
If you open a card in a Golden Pack that you already have four copies of in your collection, duplicate protection will be handled as follows, in order:It will be replaced with a card from the same set of same rarity that you don't have four copies of in your collection.
If there are no such cards, then it will be replaced with another card of…2 votes -
Still not gaining EXP. I do get gold but no level progress.
2024.40.0.6472.1084823
4 votes -
Mastery level boost purchased, no rewards received
Yesterday night I made a purchase for 1750 gems for mastery levels. The game took my gems but unlocked nothing in return, effectively just eating my money. Please refund or unlock the levels I paid for.
4 votes
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