MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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820 results found
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draft card style
I noticed that some card styles are avalible within the spell book version of the card vs the craftible variant.
Is this because an event was missed where we could aquire the styles for a limited time? Or something else?
Just a few cards I noticed since I mainly play white:
Divine Visitation
Youthful Valkyrie
Angelic Exaltation
Angelic GiftIs there a way we can make these card styles attainable for crafted cards?
2 votes -
store opration failed purchasing not initialized
store opration failed purchasing not initialized
1 vote -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
10 votes -
Daily store bug
Purchased Efreet Flamepainter from daily store and did not receive it! I did purchase it while I was using mobile app on an actual mountain so maybe that messed it up. But I have proof of the purchase and not receiving it in these screenshots:
1 vote -
Golden packs progression
Hi, yesterday I've utilized 6 codes for the march of the machine set, 1x prerelease and 5x promo pack but my progression is still at the same level. Furthermore I would like to ask You if You can deduct 30 gold from my account or add 20 beause not seeing ann integer number hurts my feelings a lot. Thanks for comprehension.
1 vote -
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena
3 votes -
codigo ya canjeado
Compre 2 packs de presentación y en uno de ellos me dice que el código ya esta canjeado.
1 vote -
Store glitch
The store is showing everything as purchased when it isn't and won't allow for purchases. Also this submission form is terrible on mobile.
1 vote -
Golden Pack progression
I have been at 6/10 progress with Golden Pack. Purchased 3 packs for 3000 gold and 1 pack for 1000 gold (all Brothers of War packs)... Golden Pack progressed to 8/10.
11 votes -
The Brother's War with Retro Artefacts: gems instead of rare card for despite not having a complete playset
The Brother's War Booster with Retro Artefacts: gems instead of rare retro artifact card despite not having a complete playset
4 votes -
Make Mastery Pass Benefits Clearer
I purchased the Mastery Pass for LoTR and after watching numerous online videos of what I would receive by purchasing the Mastery Pass, I did not receive what I was told I would. I then had some back and forth with WoTC customer service and they eventually refunded me the pass (which I did very much appreciate), as I was not pleased with the purchase.
They did say however that there was no bug and I received the proper items, which were much smaller than I was lead to believe, so I think it would be very helpful to players…
1 vote -
Arena
The offerings lately in the store have been pretty weak all LOTR season. Also like to point out the 14, yes count them FOURTEEN, consecutive rounds with no rewards at the end of the Mastery was very much noticed by all players and looks really petty of you.
Ebenezer Scrooge much?1 vote -
mastery pass
MASTERY PASS UNAVAILABLE FOR PURCHASE?!? i just grinded out to level fifty and told myself if i got to the akki pet, that the pass would be worth it, and i maxed out my xp and was still short... decided to just pay for the last level and now the mastery pass isnt available????
2 votes -
Unable to purchase mastery pass
I can't buy the march of the machine mastery pass. It is not expired yet but the buy option is disappeared for some reason. Please help
2 votes -
Store not working
Trying to buy gems, so I can do a Premier Draft.
But the store is not currently working. It's a very sad way to start your Sunday morning.
1 vote -
Entering Prerelease code and now I cant purchase other packs
After entering my code from the prerelease kit I got at my LGS now I just see the locked packs that won't drop until June 20, but I can't look at or purchase other set packs
2 votes -
Bought the 10 Mystic Alchemy Pack of Lord of the Rings but didnt get much of the wild cards
I bought the 10 Mystic Alchemy Pack (13000) Gold which has given me the 1 Gold Pack and 10 Mystic Alchemy Pack to open. After hitting the Open all Pack for the 10 Mystic, it only showed me 1 set of what I gained and only got 1 Mystic wild card with few uncommon. I didn't get much of the wild cards and not even sure how many cards or wild card did I get out of it since it didnt display everything.
1 vote -
unopened packs disappeared
A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.20 votes -
Arena and Other MTG Related Complaints
First some background... Magic has LONG been my favorite game! I have been playing since circa 1995. I love Lord of the Rings. I have spent over $4,000 to complete a full foil and non-foil set...
However, recent Magic related issues have me rather frustrated with Wizards and Hasbro.
The first is the longest and is related to Arena... I will begin with it, since it's already typed out...
I have long considered your mastery pass to be broken and overpriced. Still, I was seriously considering buying it this season. But then I actually looked at it and my play…
1 vote -
Logging in outdated
When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…2 votes
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