MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. パックのマークが消えない

    パックが無いのに、パックのマークが消えない。

    1 vote

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  2. Store not working

    I keep getting this screen when i try to buy something. please fix this

    1 vote

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  3. I have not recieved any of my Mastery Mythics. Spent 20 Euro on the Mastery pass...

    Dear customer support, I've purchased the crimson vow mastery pass and recieved quite some rewards but not my Mythic wildcards. Managed to get to lvl 85 today to try and get another Mythic wildcard but once again I did not recieve it!

    I would like to have my wildcards redeemed or the money back that I spent on this mastery. Thank you for reading and your support. hope to hear from you soon.

    Kind regards

    1 vote

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  4. Purchase not applied

    I purchased both cards on daily offers (Kessig Naturalist & Bloodrage Alpha) on the 09/02/2022. None of them was added to my collection!!!
    Please can this be fixed?

    1 vote

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  5. Bought a strixhaven pack went to open it got a blank error message that just said okay no new cards in collection

    Bought strixhaven pack got a blank error message with an okay box when trying to open it no new cards in collection and pack is gone

    1 vote

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  6. carta non aggiunta dopo acquisto

    no card was add after purchase in shop, daily discount

    LUPA MANNARA CAPOBRANCO

    already exist 1 copy in my collection so I expect to have 2

    1 vote

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  7. product suggestion

    I purchused two planeswalkers from the store and the app (on android) never added the cards to my collection

    1 vote

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  8. **Billing problem: overcharged for gems

    **Problem: Tried to buy 1600 gems for AUD$14.99, was charged AUD$60.97

    Um…that’s not good. Could someone please get back to me on this

    Thanks

    **EDIT: Pic of receipt from apple added, corresponding receipt from bank. How am I supposed to have bought three seperate purchases in one tap?
    The bugs in this app have gotten serious. You owe me $45, thank you

    1 vote

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  9. Bonus for pre ordering both kamigawa bundles

    In the past players have received a bonus for preordering both bundles. I intend to preorder both $50 bundles for kamigawa as it looks great, but I'm disappointed there's no bonus for it. In the future, for sets I'm less interested in, I will be less likely to get both bundles.

    1 vote

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  10. Alchemy Rares and Uncommons replacing all VOW rares and uncommons in boosters

    Opening 3 booster packs from Crimson Vow resulted in all rares and uncommons being from Alchemy 22 instead.

    I understand the WotC is trying to push Alchemy on everyone, but come on. Opening Crimson Vow packs last week did not do this, and I wouldn't expect that in 3 packs of crimson Vow I didn't get a single crimson vow rare or uncommon despite not even having a full set.

    1 vote

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  11. Pre-Order isn’t available on mobile for NEO

    Neither the packs nor the draft bundles are available on mobile for preorder.

    1 vote

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  12. Missing Mastery rewards

    I’m missing umpteen Mastery Pass rewards for the latest set. When will this be fixed please?

    2 votes

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  13. 1 vote

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  14. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    2 votes

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  15. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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  16. wrong display in shop

    the shop displays the pixel art snow covered mountain. I bought it, but it gets me the borderless standard art

    1 vote

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  17. Buy jem

    冒険者セットを購入したが、3,500ジェムが増えていなかった。
    冒険者アバターは入手していた。

    1 vote

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  18. Acquisto Daily Deal busta Alchemy non comparsa tra i pacchetti disponibili da aprire

    Ho acquistato una busta Alchemy dai Dayly Deals di oggi, ma questa non è comparsa tra i pacchetti apribili.Non ho modo di verificare se mi sono stati detratte le monete, ma in ogni caso l'offerta non è più acquistabile

    1 vote

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  19. 日替わりセールで購入したパックが表示されず開けない

    1/11(日本時間)の日替わりセールの アルケミーのパックが開けない

    1 vote

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  20. A Bug where cards bought in 'daily deal' disappear

    If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. I've experienced the same phenomenon many times in the past.
    Windows PC platform

    4 votes

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