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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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790 results found

  1. 日替わりセールに何も表示されない

    ストアで日替わりセールタブを選んでも何も表示されない。あるBBSでunsanctionedのフルアート基本土地が販売されているという話を聞いたが、私のストアには何も表示されていない。
    Steam版でログインしてみても駄目だった。

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  2. Golden Pack progress eliminated

    I logged in this morning to notice that all of my golden pack progress was eliminated. It wasn't much, but it was more than 0, and I'd like to have it back.

    1 vote

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  3. Golden pack track works incorrectly with pre release packs

    Golden pack progression works incorrectly with pre-release packs
    Steps to reproduce
    Redeem pre release promo code
    Go to packs
    Click Open all packs
    ER golden pack track is progressed to reflect that 6 packs are opened
    AR golden pack track progress shows only one pack opened

    9 votes

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    1 comment  ·  Store  ·  Admin →
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  4. Return of Dragon Whelp

    Dragon Whelp seems to be one of the few Pets that do not return to the store, but being the first pet he should be a non rotating pet like Brushwagg our Sol Ring. Bring back the Dragon Whelp!

    1 vote

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  5. March of the Machine pack purchase does not progress golden pack

    I purchased 4 x packs of March of the Machine on 6/2/23 at approx. 520pm cst. Did not receive golden pack progression.

    2 votes

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  6. EU citizen discrimination via new payment policy when visiting and playing in non EU countries

    Dear MTGA Team,
    as an European MTGA player visiting the USA or any other nor EURO country I'am entiteld to have to same opportunities and conditions as the local residents. However with your new update I experience that despite being in the US I am not allowed to pay in US currency but still have to pay the new higher prices in EURO. This is clearly an act of customer discrimination based on country of residency / national origin / nationality. It also goes directly against U.S. Code Title 15 Chapter 1 § 13 - Discrimination in price, services, or…

    2 votes

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  7. Can't claim or open my pre purchased product

    I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  8. MoM Packs

    Why is it that non-standard cards such as the companions and Sram, etc. Take up the rare slot on arena but, not in paper?

    It seems like that's unfair to us on arena, especially considering that the cards hold no monetary value to us after we receive them. Unlike in paper, if we don't play these formats, then what's the point. We bought standard packs and received historic/explorer cards in the rare slot.

    It doesn't seem fair.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  9. mastery pass reward missing

    Hi, I'm a new player who started playing in February;
    Since I fell in love with the game I brought the mastery pass while sitting at level 66 or somewhat like that.
    As of now, I'm confident that some mythic ICRs were not given to me nor added to any mythic I already own in my (little) collection because none of it showed up in the reward preview screen. I'm also fairly wondering if any of the previous rewards were given or not at all. I'll try to upload any log files from the previous days because it's been a…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. 28 rares missing from LOTR packs

    Almost finished my LOTR collection, but with 32 rares still missing.
    This morning I opened 4 packs but I only received Gems instead of rare cards!

    Except the Witch-King Bringer of Ruin that should be added from the Mastery, the other rares cannot be found in packs.

    the list of missing cards is the following:
    Frodo Determined Hero
    Gandalf White Rider
    Gollum scheming guide
    Fires of the mount doom
    Galadriel gift giver
    The Balrog, flame of Udun
    Bilbo's Ring

    1 vote

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  11. Request to change the wording to a less insinuative word.

    Can we please change the word from "purchased" to "acquired"?

    I don't need my parent/wife/partner/etc thinking that I've spent money on Arena acquiring a particular item when in reality I may or may not have.

    "Purchased" has a much stronger association with spending funds than "acquired" does.

    1 vote

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  12. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    21 votes

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    5 comments  ·  Store  ·  Admin →
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  13. Store

    It's unfair that mtga doesn't have a official store on their website where I can buy all the cardsleeves and cosmetics; why do I have to wait??? For them to appear???? Is it because so we can stay on the thirst by doing quests & buy gems??!!!

    WELL I QUIT!!!

    1 vote

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  14. Gold pack reward

    Bought 10 packs then error when I restarted the game I got the 10 packs but not the gold pack reward but the indicator is there

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Explorer Anthology 2 missing from store before sale ends on March 7

    The Explorer Anthology 2 bundle has been missing from the in-game store both on PC and Mobile (android) since March 1, even though everywhere the sale was advertised it was listed as lasting until March 7. This seems more like an oversight than a purposeful early end and might just be a bug.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Pet of the Month Purchase

    I purchased the May pet of the month (a cat with a fire tail). The store took my money, but didn’t give me the pet.

    2 votes

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  17. Mythic Packs can contain Rare Wildcards in the Mythic Slot

    Mythic Packs can contain Rare Wildcards instead of a Mythic Rare card (this should at the very least be a Mythic Wildcard)

    My collection has Mythics from that set I don't yet own, so it's not an issue in regards to that, it could be some cards are missing from the pool and that's the issue? Happened twice, the first time was closer to the release of Mythic Packs and assumed it was a bug then as well, but if it's still not fixed this is a major issue.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Purchased card styles

    I purchased the Falco Spara, Pactweaver card style available as a Daily Deal on 4/4/2023 but the card style does not show up in the deck editor.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  19. Absurd costing

    It costs $67.99 canadian to buy enough gems to get the lotr lands. Vote if you'd be willing to pay $10

    1 vote

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  20. ストアで購入できるジェムの量が価格に比べて少なかった

    ストアで380ジェムで400ジェムを購入できるようになっていましたが、普段と比べて利率が小さく、設定ミスではないかと思っています。現在、ストアからは商品自体が消えています。

    1 vote

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