MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
457 results found
daily offers payed and not received
Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
I have done a Re-Start of my notebook and nothin.1 vote
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards
Purchased card not available to use. I bought environmental science on the deal of the day in the store and it is not in my library of cards5 votes
Hello support team,
I achieved rank 30 in the current kamigawa mastery pass but the golden koi pet won't show up in my profile section where i can select my pets.
I did receive the mastery orb.
Please help me solve this issue.
KIndest regards3 votes
How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.1 vote
Shop, Gems - quanity not showing only price
PC: In the shop for buying gems it is only displaying the cost. It is not showing how many gems you will recieve.1 vote
Neon Dynasty Preorder Bundles Not Showing
The preorder bundles for the wanderer and Kaito play are not showing in the store for preordering only the raccoon bundle is showing.3 votes
Buying card sleeves in the store fails and disappears
I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.1 vote
Duplicate protection on mythic did not give mythic card
Hi, I just bought a mythic streets of new capenna booster pack and did not receive any mythic card, instead in the top card slot was a rare wildcard? That seems like a raw deal or at least unexpected. I imagine it was ob nixilis as I already had 4 but figured they should give me something else, instead just saw my vault go up like 2% (shouldn't it have been 4%)? Overall, very confusing and disappointing. Vault is ludicrous, you would need 25 mythic duplicates lost to get 1 mythic wildcard?2 votes
Mitic pack new capena
I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.2 votes
Add store option to buy multiple packs with coins
Please add an option in the store to allow the purchase of multiple packs with coins in one transaction. Each set release I buy 50-75 packs with coins but can buy only ONE pack per purchase, requiring 3 mouse clicks per purchase. WTF?5 votes
Rare Wildcards not being credited.
This is getting silly.
I've had this problem for quite a while. Just today I had 4 rare cards NOT being given to me after earning them during opening packs. 3 of them were from inside the packs themselves, one from the rare wheel in the top right corner. This is not a new problem for me, it's happened many times before, but 4 at once is maddening.
Is there a way to get this fixed up?
U win - U lose
I won match in premier draft, should be ended with 7-2 but somehow ends up with 6-3.2 votes
Purchased 20 NEO Alchemy packs, became Innistrad
I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.2 votes
Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001
I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...
I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.
EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.10 votes
Card bought does not shows in collection or deck
I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.4 votes
Mastery Pass Mythic ICR Not Awarded
I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.2 votes
I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet2 votes
Mythic rare mastery pass not rewarded
I just bought the mastery pass because I saw I had so many mythic rare cards to redeem but I haven’t got any of them1 vote
Depuis plusieurs semaines, les cartes achetées en boutique offre journalière sont débitées lors de l'achat mais non ajoutées à la collection.
J'ai déjà eu ce bug semaine dernière, croyant que la carte allait apparaitre au renouvellement de l'offre, mais ce n'est pas le cas.
Merci de revoir ce bug rapidement.4 votes
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