MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. gems

    Can't buy gems. The tab to buy them is gone. When you click the top right gems button, it just takes you to the Store homepage

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. PLAYMID and BORROWEDTIME code redeem failure

    Tried to redeem the two new codes and although I got a confirmation message for both, I received neither the packs nor the xp. Not to mention the server took a very long time to process the request, even when I tried to wait it out and it let me navigate the client again I couldn't see any of the rewards.

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. promo codes not working

    9/16/21 I attempted to use both promo codes PLAYMID and BORROWEDTIME today, it said I had successfully entered the codes, but after a long stall on "waiting on server" nothing happened, neither code gave me anything and if I try to enter them again it says the account has already used them. This seems to be a bug maybe due to the server issues they are having today, super long loading times and a ton of "waiting on server" screens for minutes on end. When this issue is fixed will I be able to get the promos at that point?…

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Listings in Store for gems are gone, cannot buy more

    After the IMH update, I cannot buy gems in the store. the listing for it is gone and when I finally got to the Purchase Gems page (by clicking on a product costing more gems than I have and clicking on the prompt to buy more) there are no listings for gems.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. BORROWEDTIME Redemption Error

    I entered the BORROWEDTIME code but did not actually receive any additional XP; the process hung at "waiting for store" for about 10 minutes and now it's saying the code has already been redeemed when I try to enter it again

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. PlayMID code not working

    I entered the code PLAYMID and it said it was redeemed but I didn't get any packs. I tried again and it said the code was already redeemed. I restarted and the packs still aren't there.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. コード入力したが反映されない

    Android端末にて、公式サイトから
    playMID
    BORROWEDTIME
    上記2種類のコードを入力し、正常に処理されたとの表示がでたが、アプリに戻ってもなにも反映されず、コードの特典が1つも入手できなかった。
    改めて配布してください

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Did not get reward from code redemption

    Entered the borrowedtime code and the store said it redeemed, however I did not receive any mastery xp.

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    7 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. CODE "BORROWEDTIME" IS NOT WORK

    Im entered CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    8 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. CODE "BORROWEDTIME" IS NOT WORK

    Im enterd CODE "BORROWEDTIME" and displayed SUCCESS.After this I confirmed my mastery and EXP is not advanced.
    plz reserch this issue plz

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. BORROWEDTIME

    Redeemed BORROWEDTIME code and did not receive any exp. Still at lv 1 with 0/1000xp

    12 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. code

    I entered the codes "BORROWEDTIME" and "PLAYMID" and they were redeemed, but I never received the rewards from them.

    6 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Code Redemption BUG

    I used the codes: PlayMID and BORROWEDTIME and was told that they were successful, however I did not receive the rewards.

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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