MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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972 results found
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Opening the MTGA Play Store page to update crashes the Play Store
The MTGA Android app requires an update today. Unfortunately, opening the MTGA Play Store page now crashes Play Store, making the update impossible. This does not happen with store pages of other apps.
1 vote -
Steam: Windows: Store does not work for money.
I can click on items in the store, and it makes the coin sound but I do not get directed to checkout.
1 vote -
booster
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote -
missing
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote -
Unable to make purchases
Unable to make any purchases as my store displays in Euros rather than £. I live in the UK and my partner, who lives in the same house, has his store in £, but Wizards seem unable or unwilling to change it. Fine, I'll just spend my money elsewhere
1 vote -
BLB pack gave special guest [Ledger shredder] and no mythic/rare. FIX THIS. Please and ty :)
BLB pack gave me a special guest card (Ledger Shredder) and no rare or mythic.
This may have happened previously and I didn't notice it. Please fix this and reimburse me.
4 votes -
Can't get basic lands
Bought 2 HBG packs, 1 SNC pack and 1 DAR pack, but didn't get HBG ,SNC and DAR basic lands.
1 vote -
packs disappear
I had 1,680 gems and i bought 2 mythic packs of bloomburrow on my mobile device bringing me down to 1,1160 gems. When I tried to open them on my phone I keot getting a blank errior message and my only option was to press OK. I closed out of the app on my mobile device and logged in on my computer and my packs were no longer there for me to open but my gems were still gone. Can I please be reimbursed for my packs or get my packs back?
2 votes -
Issue redeeming wild cards
I was crafting rare cards using my wild cards it used doube the amount of wildcards, I used the popup where you click the diamonds for the amount to craft clicked all for and it redeemed 8 wild cards.
2 votes -
Platinum angel
Yesterday i bought in the daily offers a style of the Card platinum angel from the set retro artifacts but I didn’t get it. I want to ask how I can get my style.
I don’t have a picture of that because of course I didn’t think that I have report later a bug
I hope you can do something against this4 votes -
arena code is already been used
I participated in the prerelease and got an arena code, but it says it's already been used. It's an impossible bug because I never showed it to anyone and it's still unopened. Please help!
2 votes -
bundle planeswaker
Bonjour, je cherche à acheter le bundle de planeswaker et le bundle d'étincelles mais impossible : lorsque je valide le paiement grâce à mon application portable, le jeu ne répond plus au moment de me rediriger vers "le site marchand" et je dois fermer l'application MTGA. Le paiement est donc validé par mon application mais n'est pas prise en compte par la boutique. J'ai validé ce paiement plusieurs fois sans avoir les bundles et (jusqu'à présent) sans avoir été débité.
1 vote -
Bug
Not able to spend tickets in Hideaway. Every time I click on an item it flashes red and does nothing.
1 vote -
release code
I played bloomburrow pre release, but my pre release code is not working( i didnt used any before, its my first one). So i tryed another, and for my surprise is not working as well.
3 votes -
Bloomburrow Special Guest card replaced a rare / mythic instead of a common card
I received a pack of Bloomburrow cards as my seasonal Ranked rewards and when I opened it I noticed that I received a Special Guest card (exciting) but it replaced the wrong card slot in the pack.
It is supposed to replace an (un)common card but in my case as can be seen in the screenshot it replaced the rare/mythic card leaving me with a pack without a Standard legal rare/mythic card which is not supposed to happen.14 votes -
Pack selection in store has everything pre-bloomburrow in the “historic” section
Pack selection in store has everything pre-bloomburrow in the “historic” section
1 vote -
BUG - The orb has disappeared
Hello,
I got a bug when I tried to buy a card style on the mastery store. The orb has just disappeared but I didn't receive it.
Could someone help me please ?Thanks
1 vote -
Golden packs rewarding MAT cards
When opening a golden pack I was given a MAT card. According to the changes to golden packs that was posted last year, since MAT is no longer legal in Alchemy, then I should not be getting MAT cards in golden packs.
3 votes -
bought mythic pack
bought a BLB mythic pack and got a rare wildcard instead of a mythic
5 votes -
Unable to purchase things from psychic frog event store
I've been trying to purchase stuff from psychic frog event store, however the only thing that happens is the screen flashing red, and nothing else. I have enough tickets to buy things nothing happens...
3 votes
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