MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 5 votes

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  2. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    3 votes

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  3. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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  4. Mythic rare mastery pass not rewarded

    I just bought the mastery pass because I saw I had so many mythic rare cards to redeem but I haven’t got any of them

    1 vote

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  5. Charged for Arena Pack Deal Twice

    I purchased a pack of Kamigawa Neon Dynasty from the Arena Store’s sale on 6/27 using gold. The option to buy another pack using gems was still present which I did and was charged for, but was only given one pack to open

    1 vote

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  6. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    7 votes

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  7. Alchemy Horizons Pre order bundle with Wyll is not showing up in the store

    There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.

    3 votes

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  8. Magic

    Bonjour
    Google play me dis que mon téléphone n'est pas compatible alors que j'ai un modèle récent et que j'arrive à télécharger Magic avec Appdoid qui est un équivalent de Google play.
    Et le jeux fonctionne très bien je peux y jouer sans soucis, sauf que Appdoid n'a pas toujours les dernière version et donc je ne peux pas jouer en attendant que il les aïs.

    Bref ce que je ne comprend pas c'est pourquoi je ne peux pas y avoir accès avec google play ?

    Merci

    1 vote

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  9. Unable to purchase Baldurs Gate Wyll Pack bundle on iOS

    The choice to purchase the Baldur's Gate Wyll Pack bundle is missing in the store for IOS devices.
    Only the Lae'zel Play bundle is available
    I can see the Wyll Pack Bundle from my desktop

    6 votes

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  10. I Didnt receive mythic pack streets of capenna

    I Didnt receive my mythic pack from streets of capenna

    1 vote

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  11. can't access the store window

    Since today's update I can't access the store window, from the main page I can access every other window/tab except the store, remains in a infinite "Waiting for the server ..." loop, can't even redo to the main window, have to hard close arena and run it again. Really didn't want to uninstall and reinstall because of this. Searched this issue and couldn't find any other similar bug report. I'm on a PC Windows 10 Pro.

    2 votes

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  12. Rare Wildcards in Mythic packs

    You should stop putting rare wild cards in mythic packs. Your advertising is misleading claiming the packs to be Mythic, and make no mention in the game client that it is possible to get a non-mythic card in the pack

    3 votes

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  13. purchase Hive of the Eye Tyrant, Hall of Storm Giants design cards

    I purchased the designs for the following cards:
    Hive of the Eye Tyrant, Hall of Storm Giants.
    But the cards didn't get into my account, even though I own the cards in mtg arena.

    1 vote

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  14. 1 vote

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  15. Product Suggestion

    Phantom pack. I have a glowing indicator that there are packs available for opening. But I got to Packs and it is empty. So there's some stateful variable that says I have packs but no corresponding packs.

    1 vote

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  16. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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  17. problem and glitch while redeeming a code

    I typed in a redemption code for free arena packs from my commander legends balders gate pre release packs. from the main menu i can see the light shining above the packs icon saying that the packs are there but when i click on the packs icon the packs are missing and my get packs icon is also missing.

    2 votes

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  18. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    1 vote

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  19. wrong charge to the card

    wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it

    1 vote

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  20. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    1 vote

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