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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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863 results found

  1. 1 vote

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  2. Dailydeals suggestions

    You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
    It is just a suggestion but considering the community thoughts will be greatly beneficial…

    1 vote

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  3. purchase history

    put the purchase history

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  4. Code on card opened in promo pack last night coming back as 'already reemed'

    Promo pack was from an event last night and opened at the time. No one has had a chance to enter the code.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. 1 vote

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    2 comments  ·  Store  ·  Admin →
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  6. Gems gone from store, no gems available

    2023.33.0.2261.1045760
    I think this is just a bug that needs fixing but it could
    Be a response to how inflated the value of gems areintentionally to re-assess? Nahhh, its a bug.
    Why are gems gone?
    Jan 9, 2024

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  7. No Golden Pack Progression from buying Khans of Tarkir Packs

    Purchased multiple Khans packs and even though they are the ones you are told to buy no progress was recorded in my Golden Pack progression. I am stuck at 6 out of 10.

    1 vote

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  8. Packs

    Packs ARE NOT RANDOM... 20 Mythic Packs and I haven't pulled a single copy of either of the mythic I am looking for. I think the packs aren't random. They are coded to not give you the cards you need / are looking for.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  9. 1 vote

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    3 comments  ·  Store  ·  Admin →
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  10. Purchased alternate art but can't select it.

    I bought the alternate arts pack from the store that included Gishath, Itzquinth, Quintorious, and Ghalta. 3 of the arts work fine, but the Gishath art, doesn't let me select it. You can see when I select "Collected" it doesn't have the Alt art arrows, and when I select "Uncollected" it shows it as not faded, but I'm unable to Heart or select it.
    Also, odd to have your Bug Report also be a suggestion box.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  11. There are no emotes to buy!

    Why are there no emotes for purchase in the store? I believe we could have the chance to buy new ones (including re-releases) at least every month. There are players who have it and others who don't. They can provoke, instigate, add value to the game, etc. The store receives money and players buy... Is it that difficult? Communication in the game is very poor... at least we could have emotes to buy.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  12. Gave me a rare wildcard from a mythic pack.

    This is the second time this has happened to me this week, once with a dominaria united united and once with kamigawa neon dynasty, and the fifth time this has happened to me since I got the game. I can't figure out how to read the logs, so I can't provide a screenshot of them, but I see this is a common issue. This happening on the last two packs I bought is almost enough to make me uninstall the game and if it happens again I will.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  13. can't get into store in andriod

    andriod phone after click store button it just shows waiting for Server

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  14. Fix the economy

    It's amazing that the people who designed this platform looked to Hearthstone for inspiration, and then promptly threw away the only things that actually kept people engaged in Hearthstone season-to-season: The ability to dust cards in order to make other cards.

    I genuinely have no idea how anyone who actually cares about the health of a game for those who may not have the literal HUNDREDS of dollars (the whole reason to not play paper) or THOUSANDS of hours of time (people who maybe have to work for a living, but it's not like idiot execs with no concept of…

    1 vote

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  15. bought a mythic pack of LCI with no mythic card inside.

    1.   Give us the steps to reproduce the bug
      

      purchase 1 mythic pack of LCI

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC windows10

    3.   Enter the actual results you’re experiencing
      

      No mythic card in pack

    4.   Enter the expected results of the feature
      

      a pack with a mythic inside could be called as a mythic pack

    5.   Add any relevant screenshots/videos
      

      see attached. Didn't realize that a screenshot would be needed then,
      so guess showing the new cards i've got would be fine, concerning you might have background logs in server

    6.   If you found a workaround, please add workaround
    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. Not random cards in pack?

    Hello. I have bought a total of 3 packs with forgotten realms. In 2 out of 3 i got the exact same planeswalker. what are the odds for that? It makes me believe that there is something wrong with randomization of cards for at least that set

    1 vote

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  17. Purchase Bug

    Purchased Paradise Frost land styles in a bundle from the store with gems, but can't see the lands when I try to apply them.
    They disappeared from my store, so I know the purchase went through. I checked and flipped through all the styles multiple times, they just aren't there.

    1 vote

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  18. Not credited for MOtM pack (deal of the day) purchase

    purchased the daily deal march of the machine pack for 900G but got no pack to open. It even says that the deal is used "pack purchased" but no

    1 vote

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  19. kozyndan

    KOZYNDAN LANDS INCORRECTLY DISPLAY BORDER ON BOARD

    if you look at them while in hand/in library/collectiono, they have no border. as of this patch or maybe the last one, they have a border. this appears to be a bug

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  20. Didn't receive my golden packs

    I initially bought 45 packs of The Lost Caverns of Ixalan and I received my golden packs, then I bought 45 packs of Wilds of Eldraine and I didn't receive the expected golden packs.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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