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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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370 results found

  1. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  2. Bought Ancient dragon bundle and didn't receive it

    bought the bundle from the store that contained 5 ancient dragons from the Alchemy Horizons: Baldur's Gate set and didn't get them but it took my gems

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  3. Game insta-crashes when clicking the unlock mastery pass button in the mastery tab.

    Game insta-crashes when clicking the unlock mastery pass button in the bottom right of the mastery tab. The button worked before the july 28th update but now just closes the game instantly.

    1 vote

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  4. Mythic Pack discounted price counted wrong

    Daily deal is showing 1 Mythic Pack Kamigava as 15% off.
    The discount is counted wrong or advertised falsely.
    Current price 1150 gold is only 11.5% discount. 1150/1300 = 11.5% discount so this is false advertising.
    Correct price for 15% discount should be 1300*0,85=1105 or in arena prices 1100 gold.
    Same issue is true when paid with gems. Correct discount should be 221 gems.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. didnt receive any cards after buying packs

    J'ai acheté le pack à 10 000 pièce d'or qui contient les dragons ancien de cuivre, d'airain, d'argent, d'or et de bronze mais je ne les vois pas dans ma collection de cartes.

    I've buying the pack at 10k gold that have the elder dragon of bronze, silver, gold, brass and copper. I don't see them in my card's collection

    1 vote

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  6. Multiple duplicates

    How do I order 10 mythic packs and get 12 of the same banned card!!! This is totally screwed up.

    1 vote

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  7. Regional Price

    Hello dear wizards, I am a humble player living in Turkey, There are many Magic lovers here, so many people want to buy card packs but it pains us because it is US dollar, many company adjusted their platform for regional price (Steam, Uplay, EA, and Blizzard also) I ask you please consider this, 99 USD is almost half of minumum wage here. I want to buy some stuff and support you also.

    Have a nice day

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  8. arena store

    AFR packs disappered from Arena Store.
    The icon and option to purchase AFR packs have disappeared!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  9. Prerelease code giving 6 cards and not 6 boosters for Baldur's Gate

    I used a prerelease code, and it says it should give 6 boosters for Baldur's Gate Alchemy, but I only got one pack, and it contained 6 cards. If I could know what to do in order to get the missing boosters, that would be great.
    EDIT: I should mention that I clicked Open All, and that I've experimented and this happens to other packs I get if there are multiple copies.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Shop, Gems - quanity not showing only price

    PC: In the shop for buying gems it is only displaying the cost. It is not showing how many gems you will recieve.

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. AFR missing from store

    Since the release of Baulder’s Gate, Adventures in the Forgotten Realms boosters have been missing from the store. Both in iPhone and PC versions

    8 votes

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  12. Buying card sleeves in the store fails and disappears

    I bought card sleeves at the store, but the Darvriel card sleeves don't seem to have been purchased successfully. It's not in the collection and it's not in the store, so I can't buy it any more.

    1 vote

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  13. 2 votes

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  14. 5 votes

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    3 comments  ·  Store  ·  Admin →
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  15. Missing Mythic copy while opening a Pack

    I had purchased the event pass for Baldurs Gate. On the first BG Pack I won for the event it shows that it gives me 2x copies of the new planeswalker Minsc and Boo, however when I go to my deck and Check the card, only 1 copy was there,

    I'm missing the second copy of the PW, check my accounts pack history

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  16. Arena Store: No longer able to purchase Forgotten Realms packs

    Forgotten Realms so not currently available after the update. (7/7/2022)

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Mythic rare mastery pass not rewarded

    I just bought the mastery pass because I saw I had so many mythic rare cards to redeem but I haven’t got any of them

    1 vote

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  18. Charged for Arena Pack Deal Twice

    I purchased a pack of Kamigawa Neon Dynasty from the Arena Store’s sale on 6/27 using gold. The option to buy another pack using gems was still present which I did and was charged for, but was only given one pack to open

    1 vote

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  19. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    9 votes

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    2 comments  ·  Store  ·  Admin →
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  20. Alchemy Horizons Pre order bundle with Wyll is not showing up in the store

    There is supposed to be 2 pre order bundles but only one is showing up… the Wyll bundle isn’t there. I would like to buy both.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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