MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Gem tab in store is gone.

    After the Innistrad update my tab for gems in the store is gone.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Code Redemption BUG

    I used the codes: PlayMID and BORROWEDTIME and was told that they were successful, however I did not receive the rewards.

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. cant buy gems

    Can't buy gems. There's literally not even a tab for buying gems. When trying to purchase something I dont have enough gems for, if I try to "buy gems" it brings me to a screen that says "no items available"

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. cant buy gems

    Can't buy gems. There's literally not even a tab for buying gems. When trying to purchase something I dont have enough gems for, if I try to "buy gems" it brings me to a screen that says "no items available"

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    11 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. BORROWEDTIME

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    10 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pas de récompense après avoir entré un code

    Après avoir entré les codes "borrowedtime" et "playmid", je n'ai reçu ni XP, ni boosters.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Pas de récompense après avoir entré un code

    Après avoir entré les codes "borrowedtime" et "playmid", je n'ai reçu ni XP, ni boosters.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Pas de récompense après avoir entré un code

    Après avoir entré les codes "borrowedtime" et "playmid", je n'ai reçu ni XP, ni boosters.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. bought gems, didn’t get them

    today, sep 16 2021, bought 2 packs of 3400 gems, didn’t received them.
    want them know!!
    …. or my money back

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. I did not receved the BORROWEDTIME 3 packs - always waiting for server and no packs to open

    I did not not receve the BORROWEDTIME 3 packs code once i input in store - my game was always waiting for server and no packs showed to open in store, and wheni try again it appears that i used the code already, but i did not receved the packs yet.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Redeemed Code Failure. PLAYMID

    I entered PLAYMID (Innistrad Midnight Hunt 3-pack code) on store page, got the feedback "You have redemeed bla bla bla" but no packs came to my "Packs Tab". Restarted the game and still no packs update.
    I dont know if the log helps, but im posting it anyway.

    Thanks for you time, will gadly accept those 3 whenever is possible :)

    19 votes

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    7 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. New innistrad codes: PLAYMID & BORROWEDTIME dont work

    I redeemed the BORROWEDTIME code and the PLAYMID code on my account, and it successfully redeemed, but I did not receive the 4000 XP and the 3 packs I was supposed to. I tried to redeem it again to get the rewards and it said it was already redeemed. Please help.

    32 votes

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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. BORROWEDTIME CODE FAILURE

    I redeemed the BORROWEDTIME code in the store and the successfully redeemed message appeared but I did not recieved the 4000 xp. When i tried to redeemed again it said the code was already redeemed.

    21 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Redeem not working

    I tried to redeem both BORROWEDTIME and PLAYMID. Neither code awarded me with the rewards advertised and the game now says they are redeemed.

    9 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. BORROWEDTIME Code Not Working

    I redeemed the BORROWEDTIME code on my account, and it successfully redeemed, but I did not receive the 4000 XP I was supposed to. I tried to redeem it again to get the 4000 XP and it said it was already redeemed. I still don't have the 4000 XP. Please help.

    27 votes

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    11 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. PLAYMID code redeem bug

    I've inserted the code but then I had to wait indefinitely for the server ( I had "waiting for the server" for quite sme time). When it got back to me no packs were added to my collection.
    I tried to close the game and reopen it with no avail. Now the store says "code already redeemed" but I haven't got the packs.
    Could you please give me those packs. Thank you very much

    21 votes

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    8 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. arena crashes when store is opened after 09/16/21 update

    After update 09/16/2021, Arena crashes when trying to load store. The rest of Arena seems to work fine, have not tried to play a game yet but decks are accessible.

    The Error is listed as " MTGA - Unity 2019.4.5f1_81610f64359c " and is displayed in a grey loading window. (screenshot attached)
    Using Windows 10 on an ASUS Zenbook (logs attached)

    This issues has happened 5 of 5 attempts.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Not updating

    It's claiming there's an update in the Google play store but not allowing the actual update button to appear. I tried auto update as a workaround, which now seems to have stuck me in a "reconnect" loop after opening the app. Maybe a little UI and coding bug fixing is in order, although I know me saying that in response to this situation is a little ironic.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mastery error connection pass.

    I just paid for Mastery and it has not let me complete the Orbs, I had them all, can you complete the total, please.
    Thanks.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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