MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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325 results found

  1. No Booster shown which i got from a code

    Hello, I got a Arena Booster from a code, it showed, code sucsessful, and at "Packs" is a point glowing for i have an unopened booster. But I can not see the booser an therefore i can not open it because i can not see it. Please help me, thanks and regards.

    1 vote

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  2. problem and glitch while redeeming a code

    I typed in a redemption code for free arena packs from my commander legends balders gate pre release packs. from the main menu i can see the light shining above the packs icon saying that the packs are there but when i click on the packs icon the packs are missing and my get packs icon is also missing.

    2 votes

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  3. Bought bundle, cards in bundle not available to use

    After making a purchase from the store with gold, I did not receive the cards from the bundle.

    1 vote

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  4. wrong charge to the card

    wrong charge to my card, cost 19,99 and they charge 1.999 so i can not buy it

    1 vote

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  5. My Cards Disappeared before I could open them!!!

    I went to my local LGS and participated in the draft... I got a promo code that gave me 6 booster packs.... I was told (in Arena) I couldn't open them till the 7th... so when I logged on on the 8th and couldn't open them I thought it was funny, but maybe I had to wait till the set officially dropped, on the 10th.

    Now its the 12th and the cards just disappeared. I still have a glowing signal Notification saying that I have booster packs to open in arena,,, but when I click... there is nothing... there just…

    1 vote

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  6. Pack

    I lost my packs, I got 6 packs this last pre release (I got a code) and right now it disapoeared

    1 vote

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  7. Bug

    I had a code for 6 packs d&d I got it at a draft and I used my code and it said I couldn’t get packs till July 7th but today I went to my packs an nothing was there at all

    1 vote

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  8. unopened packs disappeared

    A few days ago i activated a code in the store giving me packs for the yet to be released expansion.
    Although the Packs tab still has a shiny dot under it, the packs themselves are now gone. Or invisible.

    13 votes

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  9. Could not find voucher for lookup

    I redeemed a Baldur's Gate Prerelease code in the MtG Arena Store today. It said that it was successful. But nothing appeared. Also, the Packs tab is lit up, but no packs are being displayed. I looked in the Player.log file and saw these two lines:
    Could not find voucher for lookup: VoucherCLBPreReleasePacks
    Store display for voucher "0acc98d6-ea71-4ec4-8c0c-d53992f753fb" missing!

    3 votes

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  10. Appstore Regional issue

    I'm living in Thailand and really need MTGA to be available in IOS appstore to be able to play. I'm a long-time mtg player and collect many paper magic. Recent development of pandemic make drops in LGS attendances. I see no reason why after claiming MTGA is globally launched there won't be one for download in Thai Appstore. I don't like grinding so there is a high chance I will make monetary contributions to the game. Please, give me a response so I can decide on my device and games I will be investing in.

    1 vote

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  11. freeze the game. Need to close the game = mastery orb + shop

    1- Go you mastery tree
    2- Reclam a orb
    3- Go to the store before the reward card style appears
    4- the game freezes. You have to close and open

    I did this process 3 times and the result has always been the same.

    2 votes

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  12. ストアーエラー

    ストアーエラー
    内部エラーと出て購入ができない。
    インストールし直しても、改善されない。

    1 vote

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  13. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    3 votes

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  14. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    1 vote

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  15. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    62 votes

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  16. Gems instead of rare without full set

    I opened a pack of kaldheim that I bought with gold and instead of a rare, it gave me 20 gems and said I had all the rares in the set. This is not true, I am missing a single copy of about half the rares in kaldheim and a playset of almost all of them.

    2 votes

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  17. Internal Error + No levelling

    Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.

    3 votes

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  18. boosters disappeared before being open

    I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…

    1 vote

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  19. Lost Packs

    I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.

    1 vote

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  20. Bug cartes rares booster

    Hier et aujourd'hui j'ai acheté 2 boosters de l'extension "strixhaven" mais impossible de trouver les cartes rares et rares mythiques dans ma collection ou dans mon modificateur de deck

    1 vote

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