MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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165 results found
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Can't purchase gems on PC
Can't purchase gems on PC. The PayPal option does not work either
4 votes -
The store is freezing up
In the latest Android update, opening the store lags and freezes the game while loading the product images. The client must be restarted to recover.
2 votes -
Buying past alt art sets
Please allow us to give you money by selling the past set alt art bundles instead of only selling the current set bundles. An example of this is the alt arts for Final Fantasy being locked away and not being able to buy the alt art bundles from the store because its Lorwyn season.
3 votes -
Wildcard purchase error
When attempting to purchase the 4x rare wildcard I get an error and a duplicate transaction message.
7 votes -
Re-add Limited Time-only sleeves to Store (Ice Age, Weathered/Old School Magic Anniversary sleeves)
I missed the opportunities to purchase the weathered/"old school" magic anniversary sleeves (maybe only offered twice?), and the recent Ice Age sleeves added as an extra bonus for the winter anniversary sale (but not advertised). I would LOVE to purchase these old school-themed sleeves and it definitely feels bad to have missed these VERY LIMITED opportunities.
Unless I missed an Arena news post, the Ice Age sleeves were an extra random item during the winter sale. I took time off from Arena to send more time with family and take a break from Magic during this period. For the "weathered"…
2 votes -
Tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared.
Title says it all, tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared. I should’ve screenshotted it but forgot to, I’m mainly submitting this because the fact I lost the pack and the gold ****** me off.
Running latest version of the app on iOS. Don’t know if the steps to reproduce will be helpful, but just purchase the Tarkir-pack in “Daily Deals” (if you dare), then try to open it.
1 vote -
Mastery Reward is EOE Packs instead of Lorwyn Packs!
Paid Tier of the Mastery Pass keeps giving Edge of Eternity Boosters instead of Lorwyn Booster (lvl 15) ??!?!?!?!? Why???
2 votes -
Bug: unable to purchase mythic bundle
Unable to purchase mythic wildcard bundle. Tried clearing data cache reinstalling logging out.
1 vote -
Missing sleeves after purchasing Lorwyn Eclipsed mastery pass
Good evening,
I'm sending you this message because a few days ago I bought the Lorwyn Eclipsed season pass, but I haven't received the sleeves you said you would send to the inbox of those users who purchased it. I hope you can help me. Thanks for your dedication and time.
Best regards,
Miguel2 votes -
Missing sleeves after purchasing Lorwyn Eclipsed mastery pass
Good evening,
I'm sending you this message because a few days ago I bought the Lorwyn Eclipsed season pass, but I haven't received the sleeves you said you would send to the inbox of those users who purchased it. I hope you can help me. Thanks for your dedication and time.
Best regards,
Mario2 votes -
Basic Island (Unstable John Avon) missing under Daily Deals in the store.
On Janurary 26th 2026 the Basic Lands Cosmetic (Unstable by John Avon) appeared under the Daily Deals in the store but the Basic Island was missing and was not already owned in my collection.
I have attached images of my collection after having purchased the Basics since the items no longer appear in the store after purchase.
Could this a potential bug linked to user's collection? Does the Arena client mistakenly thinks users already own this item? it would explain why it did not appear in the store.
Usually in the past, all five basic lands are available for purchase.…
1 vote -
Game crashes on galaxy 24 ultra when opening the store
After the most recent update on galaxy s24 ultra, everytime I try to open the store my game crashes. Im trying to get in to purchase the daily deal (draft token). After a couple of tries I get a message from my phone stating there is a bug.
1 vote -
BLACK SCREEN WITH CURSOR ACROSS ALL DEVICES
game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?
logs below
graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping…1 vote -
Reward distribution article not updated
The reward distribution article hasn't been updated for the newest set.
1 vote -
Note able to purchase daily deal
Purchased 4 out of the 5 John Avon Lands from the daily deals. The island disappeared from purchasable items and I'm not able to buy it. I would like to be able to buy that one
3 votes -
Daily deals, 4 lands offered, 1 land missing
I would like to buy John Avon lands for a looong time, probably more than 2 years.
Today I see them in the store!
However, there are only 4 lands offered, Island is missing.
I do not own that island land, I have double checked that.
Please, could you reoffer those lands again? Thx you for answer.
4 votes -
Unhinged island
You cannot purchase unhinged island in daily deal today, all other 4 basics are showing but no island
9 votes -
Booster not received
In the Mastery Pass for Lorwyn the 4th reward should have been 3 Booster for Lorwn, but somehow I didn`t receive them. Instead I got 3 Boosters from an other pack.
Is this a bug?
2 votes -
wrong pack in mastery pass
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
2 votes -
Cannot purchase rare wildcards
For a month I have been unable to purchase rare wildcards from the store. It states that I already purchased the item and "store purchase failed duplicate transaction "
7 votes
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