MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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319 results found
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Mythic Pack
I just bought a Mythic Tarkir Pack and received a rare wild card instead of a Mythic. Id like the Mythic or my coins returned
6 votes -
Buying and opening 10x mythic pack with
Buying and opening 10x mythic pack with gold casue pack to sometimes contain rare wild card. Bug date from 2024 and still havent been fixed.
2 votes -
I did not receive all of my pre-order packs
I bought both preorder packs, but I only received the items in the 50 pack pre-order.
2 votes -
Orange Light Under “store” always on.
Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months
3 votes -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.3 votes -
Mazemind Tome Card Style Bug
Recently purchased the Mazemind Tome Parallax Card Style at the store, however, it is not possible to apply or view the card style when creating a new deck or editing an existing one, despite owning all versions of this card. A full refund should be issued if this bug is not fixed soon.
14 votes -
Paid for Draft, Draft for Cube event, Event ended and i never got entry.
Paid for Draft, Draft for Cube event, Event ended and i never got entry. My gold is gone and i never participated in the event.
3 votes -
wild cards received not counted
I received 4 packs at the end of the march 2025 season, opened them and visually received 3 wild cards inside, but it didnt add them to my total wild cards count on top of the screen.
3 votes -
March 31 BLB pack deal did not progress golden pack
I bought a BLB pack in the Daily Deals store for 10% off (900 gold) and it did not advance my golden pack progress. I was at 6/10 packs prior, and am still at 6/10 packs, even after reloading Arena.
15 votes -
Golden pack progress not awarded for Daily Deal pack on 3/31/25
The Daily Deals on 3/31/25 included a Bloomburrow pack, but no golden pack progress was awarded for purchasing it. I've seen a few other people on Reddit mention they experienced the same issue.
13 votes -
Missing cards bought in Daily Deals
Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.
7 votes -
Please, bring Unstable lands back to the shop
It would be great if lands like the John Avon lands like Unstable came back to the shop!
I couldn't get them at the time as I wasn't playing at the time and would love to add them to my collection.
I would definitely buy them this time, and also other similar style full landscape lands.
I hope my request can reach you.Thank you
2 votes -
Daily Deals tried to sell me a cosmetic I already own
This needs to be addressed ASAP as it probably constitutes fraud. Today a cosmetic for "Murder" showed up in the store. Its a common card, so I looked up which cosmetics I already had. In my collection, it shows that I have 8 different versions of this INCLUDING the one it listed as on sale in the store. Usually the store will display "already purchased" but now WOTC is trying to sell me the same thing twice. Thank goodness I didn't fall for the scam.
3 votes -
Magic the Gathering Foundation packs do not include all cards
Many of the cards in the Magic the Gathering Foundation set are unavailable through store-purchased packs. This is absurd and requires substantial wildcard consumption to address.
You need to fix this and provide adequate recompense to make us whole.
3 votes -
Mastery Pass Rewards and other Quest Rewards Not Received
Mastery Pass Rewards and other Quest Rewards Not Received for past two days.
3 votes -
Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
4 votes -
Aetherdrift Mythic Pack Wasn't a mythic
Had bought a mythic pack with gems and not only did I not gain progress towards a Gold Pack but it wasn't even a mythic I got a rare.
2 votes -
The Arena store is completely non-functional on Mac.
- To reproduce the bug: Trying to purchase anything in the store with money, or clicking on "change payment method", results in the spinning "waiting for the server" icon, which stays there forever and never resolves.
- I'm on Mac. A 2019 MacBook Pro, running Sonoma, which otherwise runs the game perfectly.
- The results are that I can't buy anything.
- I'd expect to be able to buy something with money.
- No point adding a screenshot of the "waiting for the server" screen, I assume you know what it looks like.
- Googling the problem lead me to a Reddit thread where someone said…
11 votes -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
18 votes -
mythic pack
opened a mythic foundations pack and received a rare wildcard. If I wanted rare I wouldnt have spent the extra gems.
4 votes
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