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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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425 results found

  1. Alternate Card Style Not Working

    Bought the alternate art Den of the Bugbear when it was on sale last week. No matter how many times I've tried it does not appear in matches. Every other alternate/parrallax in the deck works. It is selected just like the other's. But the plain original appears in gameplay. Very frustrated to have spent money on this. Am very close to having the entire deck alternate/parralax. This would ruin that goal and cause me to stop spending money

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  2. I purchased the daily deal pack but the image wasn't showing.

    I purchased a pack thinking it would be kamigawa as the card style were from kamigawa, but the pack is kaldheim and I would like a refund.

    1 vote

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  3. ストアでジェムを購入できません

    ストアにて20000ジェムを購入しようとしたところ「お客様の支払い手続きの待機中です」というメッセージが表示されたままになり1時間以上たってもそのままでした

    1 vote

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  4. Trade in System

    Please make some way to trade in cards for wild cards. I’ve spent a couple hundred dollars on this game and can hardly finish a deck. It’s very difficult to get the cards you want because there are very few rewards for you to earn… so then I fall into the trap and buy gems. As a new player, I’ve made a lot of mistakes. Please come up with some kind of way to trade. I don’t care if it’s only rare! Or even if you have to trade in 5 or for just 1 wild! At least that’s a…

    6 votes

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    3 comments  ·  Store  ·  Admin →
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  5. Buying multiple packs with Gold

    I would like to buy multiple packs in the store, with my accumulated gold. Please make the BUY 1 PACK WITH 1000 GOLD, something like Buy X packs with x Gold.... or at leats, buy 3, buy 10... please fix this !! i always buy 30-50 packs every set release, with my gold, and its extremly annoying to click 3 times in different places and wait for the server to process each time, thx

    2 votes

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  6. did not receive level up rewards

    Did not receive mastery pass level 18 mythic rare card reward. Playing on IOS and Mac

    2 votes

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  7. 対人ドラフト参加権について

    ①対人ドラフト参加権を所持している状態でマスタリーパスを購入しましたが、対人ドラフト参加権の枚数が増えておりません。
    ②プレミア・ドラフトでまだ2敗しかしていないのに、プレイが打ち切られ報酬が確定しました。

    上記2つの不具合が発生しました。無課金での遊戯ならともかく、上記2つは両方ともジェムが絡んでおります(マスタリーパスのためにジェムを購入しています)
    何らかの対応を求めます。

    1 vote

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  8. 1 vote

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  9. Pre release code not working

    Today I bought a Neon Dynasty Pre Release box and went to go put my code into arena to get the six packs but it says it was already used. Not sure how this can be because the boxes come sealed.

    2 votes

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  10. Season rewards

    I didnt receive my season rewards from january, i was a emerald tier

    1 vote

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  11. Sticker Emotes clip behind store display when moused-over

    NEO Sticker emotes don't display correctly on MOZ in store prefab.
    This didn't happen on first time in the Store, but when I returned and viewed the store offer it hecked up.

    1 vote

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  12. Open pack bug

    I've tried to open packs 2x and both times this happened. I don't want to open anymore because I tried to look at collection to see what I got and there was nothing new...2x.

    2 votes

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  13. Bug

    Windows client.

    Store: Featured tab: Hover over the "Kamigawa Sticker Bundle" at the top of the border. There is an invisible hitbox above the actual graphic, and when the cursor is at that boundary, the icon animation stutters extremely fast between frames, in what could be a dangerous epileptic trigger.

    1 vote

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  14. Store Error

    Bought the new legendary planeswalker bundle with coins -> my coins got withdrawn, however i didnt receive the planeswalkers

    2 votes

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  15. Store: No Option to Purchase Alchemy Boosters

    Steps to Reproduce:

    Go to the packs tab under the store page.

    Expected Result:

    Purchase options for Alchemy boosters.

    Actual Result:

    No purchase options for Alchemy boosters.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  16. 1 vote

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    1 comment  ·  Store  ·  Admin →
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  17. Buy more than one booster with gold

    Buying booster( with gold ) one by one is tedious and non ergonomic.
    When every extension you buy 60+ booster, its a very long operation.
    A possibility of buying in batches (10 by 10?) would be welcome in the future

    2 votes

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  18. Card bought does not shows in collection or deck

    I bought chip of reality today spending 2500 coins, the coins were collected but the card is not in my collection. I checked 3 times rebooting the app but nothing happened. In the store I read the message bought already done but I have not the card. Could solve this problem and send me the card I bought from the store? I play on IPad on iOS.

    4 votes

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  19. Purchases missing

    Purchased environmental sciences a few days ago and it still isn’t in my collection, but my gold went away. Today the exact same thing happened when I purchased the 4 new planes walkers deal . Paid 4000 or 5000 gold and now I have nothing . Thanks again! Should I just not buy the deals of the day?????? Please fix and address this problem

    1 vote

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  20. This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    This is the second time I have purchased something in the arena store and gotten nothing even after claiming my purchases. Today I purchased

    3 votes

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