MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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I would like to buy <Opt> card style.
Currently, the <Opt> card style cannot be purchased with in-game currency. This is because it is set up as an item that should be obtained with a promotional code. However, promotional codes have expired and are not accepted. If the only way to obtain card styles other than <Opt> is with a promotion code and the promotion code has expired, the setting should be changed so that the card styles can be purchased with in-game currency like other card styles.
2 votes -
No gold
My friend and I experienced the same problem. A notification pops up with gold at the end of a match and then we check our gold and we do not have that gold that it was said
1 vote -
Draft token bought in store replaced arena open 20 point entry token
on Thursday evening I bought a draft token
the gold didn't go away right away... but the token displayed as purchased in the store.
a while later, my arena open 20 point entry token was gone, the gold too, and the draft token had appeared.
1. not sure that what's supposed to happen?
2. can I get a arena open 20 point entry token back...?
attached, 2 screenshots showing the tokens - and there was no arena open to spend the token on between 11/05 and 13/05...1 vote -
Didn't recieve reward
Hey I just claimed 2000 gold from a message in my mail and it didn't show up. Can I have my gold please?
1 vote -
Fix Golden Pack Counter
Golden pack counter was at 1. Bought 10 MAT for 10k gold. No Golden Pack. Counter at 0.
4 votes -
MTG Arena isn't completing purchases in the cash shop
MTG Arena isn't finalising/completing purchases of gems in the cash shop.
My bank gives the transaction the 'thumbs-up' but then I get a white screen on MTG Arena.
This is unbelievable incompetence considering that MTG Arena is carrying Hasbro financially at the moment. It's incompetent that I can't report something as vital as this in-game. Wizards are lucky that I'm conscientious enough to report it here.
2 votes -
No gold received. Reconnect breaks the game.
- Should have received gold from matches and mail. I think it was more than 2k. 3 or 4 k. It's not added.
- 4th match onwards no game connected properly and after it reconnected turns had passed, my opponent had made moves but my turn1 mana that came in tapped was still tapped. Playing land was the only thing I could do and even that didn't work.
Android Lenovo pad.
1 vote -
Compensation reward not received
Apparently there was some problems with the servers and in the mail i was rewarded 2,000 coins, yet I never got them. I don’t have a ss of the reward, but I do have a ss of my coin count staying the same. I never bought any packs after this, and even if I somehow did I couldn’t bc I don’t have enough of any currency to buy any pack.
2 votes -
Mancato riscatto
Mancato riscatto dell Oro dal messaggio che mi è stato inviato.
Dice che verranno dati 2000 oro ma non sono stati riacattati1 vote -
Missing gold/Amount of gold didn't update
I've received Gold from mastery pass and gold from maintenance but the amount of gold didn't get updated in my account :/
3 votes -
Went to purchase a daily deal and was given the wrong thing and the item was no longer in the daily deal.
Tried to purchase Merciless Repurposing from the daily deal on 5/8/2023 around 10am EST. Instead I was given Mirroden Avenged and the Repurposing (which had been the "featured" item) disappeared from the shop.
I'd like a gold refund if possible.
Thank You.
1 vote -
Error opening pack
Hi
I was opening a pack and lost internet connection for a minute. When I got connection again when I tried to open the pack it wouldn't open and a box saying ok appeared. When I restarted the client thr pack was no longer available to open
Regards
Danial
1 vote -
Did Not Receive Mythic Boosters
Eu comprei 5 boosters míticos e foram entregues 5 normais.
Ocorre que fiz a compra na loja do jogo de 5 pacotes de booster mítico e foi registrado na minha conta 5 booster normais.
2 votes -
I can't get gold pack
I bought 10 pack in the store and collected 10 gold pack icons.
however,I can't get gold pack.Android 12
Google Pixel6 Pro
Japanese Language
Apps version:2023.25.10.1904.10006491 vote -
購入
マスタリーなど購入し、使用可能な日時になってもロックが外れず
パックの画面に残り続けている。
以前までのは大丈夫だったが機械兵団の進軍のみこのような状況になっている。
再インストールやログアウト・再ログインも試しがが効果なし。
アリーナを起動するたびやHOME画面にいくたび何度もマスタリー等を獲得しましたと出て大変邪魔に感じています1 vote -
Missing cards
Okay the past 5 booster packs I have earned through the challenges or bought have had really rare and awesome cards but when I went to my collection to look at them closer they weren't there this is getting very aggravating to have super awesome cards flashed in the opening sequence of a booster but then to be let down that those cards weren't there it makes me wonder how many other times this has happened and how this could be happening if someone has hacked or malwared my account or if it really just is a bug either way…
1 vote -
Coins total not updating
I'm not getting all my won coins. This has been going on for a few weeks. See screen shots 1) announcing 1250 coins won and 2) immediately afterwards when I have only 825 coins.
11 votes -
Game crashes while opening packs
I bought 3 March of the Machine packs from the Store. Opening the first one, the game crashed when I clicked for the second time on the last card, right after I flipped it, causing me to lose all the cards I found. Same thing happened with the second pack and with one I got from the Mastery.
Device: android tablet Samsung Galaxy Tab S7 FE
2 votes -
ゴールデンパックが受け取れない
パックを購入し、ゴールデンパックの進捗は進んでいるが、受け取れない状態です。
付与をお願いします。1 vote -
Gold rewards are cut in half
Using iOS
Upon finishing a daily quest or completing a level with gold rewards, the amount of gold and XP show up on the screen but only half of the gold I should be receiving shows up on my account.8 votes
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