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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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370 results found

  1. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  2. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  3. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    15 votes

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    8 comments  ·  Store  ·  Admin →
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  4. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  7. パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。

    カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  8. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    10 votes

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    6 comments  ·  Store  ·  Admin →
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  9. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  10. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  11. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    7 votes

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    1 comment  ·  Store  ·  Admin →
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  12. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  14. Incorrect purchase, issues with card after its purchase

    can't see the creature that i've purchased in my card list. I can't use it. What is going on?

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Can’t buy packs with gold

    I cannot buy packs using my gold coins. I click through the prompts and nothing happens.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  16. 7 votes

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    1 comment  ·  Store  ·  Admin →
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  17. Achat carte

    Bonjour, j ai acheté une carte 5000 pièces d or et je n'ai pas obtenu la carte en échange... En revanche je n ai plus mes pièces... Comment faire ?

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  18. Mastery Pass uncomplete rewards, not reedeming

    I bougth the Mastery Pass at level 62, then I leveld up to 63 and nothing... a missing prize.... also, prize reedemptions could be clearer,,

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  19. Didn't recieve Mythic Wildcard when purchasing Mastery pass

    I purchased the mastery pass with 3400 gems, and i should have received, among other prizes, 4 mythic wildcards.
    I received all of the other prices, but not the mythic wildcards.

    5 votes

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    2 comments  ·  Store  ·  Admin →
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  20. I don't seem to be getting my mythic cards from the mastery pass.

    Mastery pass rewards: Mythic rare cards are not being rewarded
    PC: udpated to the latest version

    2 votes

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    0 comments  ·  Store  ·  Admin →
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