MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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831 results found
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Store: bought avatar bundle for 3000 and cannot find it in my decks
Cannot find Avatar bundle of Capenna in my card collection after buying it for 3000 gold. Can somebody help me?
3 votes -
U win - U lose
I won match in premier draft, should be ended with 7-2 but somehow ends up with 6-3.
3 votes -
Bug - can’t play the app “Asset Erorr”
Hey I can’t launch the app in both my IPhone (13 pro OS 15.4.1) nor on my iPad (also 15.4.1). The problem is “Assent Error detected “.
I deleted and reinstalled few times -didn’t work.
Also with VPN - didn’t work.
Can’t play , very very frustrating .
Please assist7 votes -
Mastery Pass Mythic ICR Not Awarded
I received a mythic ICR at Level 8 on the New Capenna Mastery Pass, but did not receive one at level 11 on the pass. I got an uncommon ICR from the Daily Win rewards and should have received the pass' mythic ICR at the same time.
6 votes -
PATCHUP error
I am unable to redeem the PATCHUP code on my account, it says it is not valid and I have not used it yet
2 votes -
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.
7 votes -
plainte
aucun respect pour vos client ; j achete un pass a chaque extenion: en jouant tout les jours j ai loupe 2 semaine et 2 WEEK END jai pas pu avoir le pass complet il faut etre esclave de votre jeu; sans compter l achat a quasi 50 dollar pour votre nouvelle achat de wild card; du vol;sans compter la fois ou il ya eu un bug ou jai perdu 2 jeton jamais rembourser;sans compter les innombrable secret lair coutant une forune; vous navez plus aucun respect pour les joueur meme ce qui paie un peu, vous me degoute; pour…
1 vote -
SNC Promo Pack Code 'Code Not Found'
I have 2 SNC Arena codes from promo packs that I unsealed myself, and neither are redeeming for me. I've tried all permutations of swapping 0's and O's and entering the code with and without dashes. I have not redeemed any SNC promo pack codes yet, and redeemed my one prerelease kit code
3 votes -
mastery
Mastery pass only has 30 new capenna booster packs instead of the 36 packs as advertised! Please fix this
4 votes -
Wrong booster reward
I bought 12 booter packs, so I decided to use the new booter opening feature of 10 packs at once, to open the other two packs afterwards.
However, the game registered the wildcard countig as if I had opened only 3 packs, not all the 12 I bought and opened right after.I have a video to prove the 12 packs opening, but it's too heavy to send it here. If needed, I can send to an email account.
My game profile is:
G.Souza #000552 votes -
Store purchase not showing in my collection. Can't be added.
Just bought a card in store and it didn't show up in my collection :(
It was resplendent marchall. The gold was substracted from my gold pile ;(
2 votes -
Store purchase not showing in my collection. Can't be added.
I just bought a angel warrior card from the store and it doesn't show up in my collection!
Version: 2022.14.30.4069.923260
Log attached.2 votes -
Arena code not working
I bought two of the New Capenna Pre-Release packs, I put in both codes for my six new packs a piece, but only one of the codes worked. The other tells me it’s not valid or has been redeemed. Can you please help me. It’s only showing six packs on my Arena screen.
2 votes -
Featured Daily Deal is a Lie
The Daily Deal makes it look like you can unlock the premium artwork for Llanowar Elves by buying the daily deal in the mobile client. It even shows the premium art when you click and hold to bring up the detailed art. But when you buy it, it flashes to the full art of the Dominaria print of Llanowar Elves. Confirmed in my collection that the art wasn't unlocked.
1 vote -
Alchemy Card Warning in Store
To prevent accidental purchase of Alchemy cards, please add a warning in the store, to indicate whether a card is from Alchemy.
2 votes -
Incorrect mana costs displaying on custom card art in store
The mana cost displaying on these cards in the deals section of the shop are all 1 colorless less than they should be.
1 vote -
Bug ao abrir buster mítico
Após coletar 1300 comprei um buster mítico, travei a tela do celular para resolver uma atividade, logo destravei a tela e tentei abrir o buster e apenas apareceu um botão de "ok" e as cartas não apareceram na coleção.
1 vote -
Neon Dynasty Mastery Pass Expiry Date
I was going to get the Mastery Pass and finish getting to level 90 in time, but the pass now ends 7 days earlier than previously announced. at this rate, I don't think I'll be able to get all the rewards I'd envisioned. Is it a bug that the date has changed or was the date on Arena announced wrongly?
5 votes -
1 vote
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Sorin the Mirthless
Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.
:'(
1 vote
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